Latest Opportunities at Eagle HR Consultants

The Marketing & Membership Officer is responsible for driving membership growth, strengthening member engagement, and enhancing the Club’s brand visibility. The role includes developing and implementing marketing strategies, managing the Club’s CRM system, supporting events, and ensuring timely communication to members. This position plays a key role in supporting the CEO in the execution of strategic initiatives that enhance the Club’s competitiveness and service excellence.

Key Responsibilities:

Membership Recruitment & Engagement

• Work closely with the CEO to design, implement, and monitor membership recruitment strategies.
• Deliver a high standard of service to members by ensuring accurate, timely, and efficient responses to membership queries.
• Drive cost-efficient membership processes and ensure effective use of the CRM system.
• Collaborate with the Chief Finance Officer to ensure accurate membership subscription processes, including direct debits.
• Train staff on CRM system usage, data input, and extraction for analytics purposes.

Marketing Strategy & Business Growth

• Lead the marketing function and identify, analyze, and implement new business growth opportunities.
• Develop and refine the Club’s marketing vision and strategy in alignment with the strategic plan.
• Conduct market intelligence and benchmarking to assess the Club’s products and services against competitors.
• Implement integrated marketing, advertising, and promotional initiatives.

Product & Brand Development

• Drive new product development initiatives, including enhancing branded Club merchandise and souvenirs.
• Ensure consistent, engaging, and high-quality branding across all marketing materials and platforms.

Events Marketing & Communication

• Promote Club events by collaborating with relevant teams to develop marketing content, flyers, posters, and other promotional materials.
• Manage event communication including e-invites, reminders, invoices, and payment follow-ups.
• Ensure timely and effective communication of weekly and monthly events to members.
• Manage the Club’s social media platforms by creating and posting engaging content.

Content Development & Publications

• Oversee the development and quality control of the Club’s quarterly newsletter, ensuring content is exciting, consistent, and engaging.
• Maintain accurate and up-to-date content within the CRM and all digital platforms.

Any Other Duties

• Perform any other duties that may be reasonably assigned and are commensurate with the level of the position.

Qualifications and Skills:

Minimum Qualifications

• Bachelor’s degree in Marketing or a related field.
• Professional qualification in Marketing or Sales (e.g. CIM) is an added advantage
• Membership to a professional body is an added advantage
• 3–5 years of relevant experience in marketing or membership engagement roles.

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The Human Resource & Administration Officer plays a central role in supporting all HR and administrative functions within the Club. This position ensures effective implementation of HR processes, compliance with legal and organizational standards, and the provision of high-quality administrative support. The role supports the Club’s strategic objectives by promoting a productive workforce, efficient operations, and a positive working environment. The ideal candidate will demonstrate strong HR expertise, excellent communication abilities, and the capacity to manage diverse administrative functions.

Key Responsibilities

Human Resource Management

• Support the recruitment process by preparing job advertisements, coordinating shortlisting, scheduling interviews, and facilitating onboarding of new employees.
• Maintain accurate and up-to-date personnel files and HR databases in compliance with employment regulations and internal policies.
• Assist in the implementation of HR policies and procedures and ensure staff awareness and adherence.
• Provide guidance to employees on HR matters including leave management, benefits, attendance, and basic employee relations issues.
• Coordinate employee training and development programs, including identifying training needs, arranging sessions, and maintaining training records.
• Support performance management processes by tracking appraisal schedules and compiling documentation.

Payroll and Benefits Administration

• Assist in processing monthly payroll by preparing relevant employee data (attendance, leave, overtime, deductions).
• Administer employee benefits including medical cover, pension/retirement benefits, and welfare programs.
• Maintain payroll records and help ensure compliance with statutory deductions and reporting requirements.

Administrative Duties

• Manage office supplies inventory, stationery, and equipment, including procurement and issuance.
• Supervise office support staff (messengers, receptionists, cleaners) and monitor performance and work schedules.
• Coordinate facility maintenance and repairs and ensure a safe, clean, and functional working environment.
• Oversee office logistics including travel arrangements, meeting preparations, and record keeping.
• Maintain filing systems, correspondence, and documentation for HR and administration functions.

Compliance and Policy Implementation

• Ensure adherence to employment laws, occupational health and safety requirements, and organizational policies.
• Assist in developing and updating HR and administrative procedures.
• Support internal audits by preparing documents and reports when required.
• Ensure proper documentation and filing of compliance-related materials.

Employee Relations

• Assist in addressing employee concerns, grievances, and queries professionally and confidentially.
• Promote a positive work environment by supporting staff engagement activities and welfare initiatives.
• Help coordinate communication to staff on HR-related updates, notices, and circulars.

Budget and Financial Support

• Support the preparation and monitoring of HR and administration budgets.
• Track and process administrative expenditures and identify cost-saving opportunities.
• Liaise with suppliers to obtain quotations and support procurement processes within set guidelines.

Reporting and Documentation

• Prepare regular HR and administration reports such as recruitment status, leave balances, staff attendance, and training activities.
• Maintain HR metrics and records to support decision-making and compliance reporting.
• Provide periodic updates to management as required.

Qualifications and skills:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Professional qualification in CHRP or Higher Diploma in HRM is an added advantage
• Membership in a relevant Human Resource body i.e. IHRM and in good standing
• Minimum of at least 6 years of proven experience in human resources within a Club, hospitality establishment, or similar service-driven environment.
• Strong knowledge of HR laws and regulations.
• Excellent interpersonal and communication skills.
• Proficiency in HR software and Microsoft Office applications.
• Strong organizational and problem-solving abilities.
• Attention to detail and accuracy in administrative tasks.
• Ability to handle confidential information with discretion.
• Leadership and team management skills.
• Budget management skills.

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The Executive Chef is responsible for providing overall leadership of the Club’s culinary operations, ensuring that all food and beverage offerings consistently meet the highest standards of quality, creativity, and presentation. This role oversees menu design, food preparation, budgeting, procurement, and kitchen staff management while upholding strict food safety, hygiene, and cost-control standards. The Executive Chef also plays a key role in enhancing member satisfaction through innovative dining experiences and continuous improvement of culinary services.

Key Responsibilities

Menu Planning & Development

• Design, develop, and update menus that offer a diverse range of high-quality and innovative dishes, tailored to the Club’s members.
• Create seasonal menus, themed dining experiences, and daily specials to provide variety and freshness.
• Incorporate member feedback, current culinary trends, and nutritional considerations into menu planning.
• Ensure menus cater to different dietary needs, including vegetarian, vegan, gluten-free, and health-conscious options.

Food Preparation & Standards

• Oversee and participate in the preparation, cooking, and presentation of all meals to maintain consistent quality.
• Set and enforce high standards for food taste, portion control, and presentation.
• Conduct regular food tastings and quality checks to ensure excellence.

Kitchen Operations Management

• Oversee daily kitchen operations, ensuring smooth workflow and coordination among different kitchen sections.
• Ensure kitchen equipment is properly maintained, serviced, and in safe working condition.
• Monitor stock levels, manage inventory, and coordinate timely ordering of supplies to meet demand while minimizing waste.
• Implement efficient workflow processes to maximize productivity and minimize delays.

Staff Leadership & Development

• Recruit, train, mentor, and supervise kitchen staff including sous chefs, cooks, and assistants.
• Develop training programs to enhance staff skills in cooking techniques, food presentation, hygiene, and safety.
• Foster a positive, collaborative, and disciplined work environment that encourages creativity and accountability.
• Conduct regular staff performance evaluations and provide coaching for professional growth.
• Prepare staff schedules and allocate tasks to ensure coverage and efficiency.

Purchasing & Supplier Management

• Source fresh, high-quality ingredients from reputable, HACCP-compliant suppliers.
• Negotiate contracts and maintain strong relationships with suppliers to ensure timely delivery and value for money.
• Conduct supplier audits and visits to ensure compliance with quality and safety standards.
• Track and evaluate supplier performance to maintain reliability and consistency of supply.

Quality Control & Food Safety

• Enforce compliance with all food safety, hygiene, and sanitation regulations in line with HACCP and local health standards.
• Ensure proper storage, labeling, and handling of all food items to prevent contamination.
• Conduct regular inspections of kitchen facilities, staff practices, and food handling procedures.
• Train staff on food safety policies and ensure corrective action where standards are not met.

Financial & Cost Control

• Monitor food and labor costs, ensuring adherence to budgetary limits.
• Implement cost-saving measures such as waste reduction, portion control, and efficient use of resources.
• Collaborate with the Finance Department to forecast budgets, monitor expenditures, and analyze cost reports.
• Develop and implement strategies to increase profitability of the Club’s dining operations.

Creativity & Innovation

• Stay updated with global culinary trends, modern cooking techniques, and emerging cuisines.
• Introduce creative dining concepts such as wine-pairing menus, live cooking stations, and themed events.
• Encourage experimentation and innovation within the team to continually improve the Club’s dining experience.

Member Engagement & Satisfaction

• Engage with members to understand their dining preferences, dietary needs, and feedback.
• Customize menus and experiences to align with member expectations and enhance satisfaction.
• Ensure timely resolution of any dining-related concerns raised by members.
• Work closely with the Events and Banquets team to design customized menus for functions and special occasions.

Collaboration with Other Departments

• Work with the Food & Beverage Manager, Events team, and Service staff to ensure seamless coordination of dining and event services.
• Support the CEO and management team in developing long-term culinary strategies aligned with the Club’s vision.
• Participate in management meetings and contribute to decision-making related to F&B operations.

Qualifications & Skills

• Degree or Diploma in Culinary Arts, Hospitality Management, or a related field is preferred.
• Proven experience of at least 8 years as a Sous Chef or Executive Chef in a high-end club or upscale restaurant.
• Strong knowledge of various cuisines, cooking techniques, and presentation.
• Understanding of food safety and sanitation guidelines.
• Excellent leadership and interpersonal skills.
• Creativity and the ability to create unique and appealing dishes.
• Strong organizational and time management skills.
• Budget management and cost control expertise.
• Ability to work in a fast-paced and high-pressure environment

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Purpose of the role

Reporting to the Chief Executive Officer, the Chief Financial Officer (CFO) is a key member of the executive leadership team, responsible for managing the financial sustainability and integrity of the Club. The CFO will oversee all aspects of financial planning, budgeting, reporting, internal controls, risk management, member financial services, and compliance. The ideal candidate should be a strategic thinker with strong analytical skills, capable of driving financial efficiency and supporting the long-term success of the Club.

Key Responsibilities:

Financial Strategy and Planning

• Develop and implement comprehensive financial strategies in alignment with the Club’s mission, vision, and strategic objectives.
• Lead the development of annual budgets, long-term financial plans, and cash flow projections.
• Collaborate with the CEO and other department heads to align financial goals with operational priorities.
• Monitor financial performance against plans, analyse variances, and recommend corrective actions.

Financial Reporting and Analysis

• Prepare timely and accurate monthly, quarterly, and annual financial statements and management reports.
• Present financial reports and insights to the CEO, Finance Committee, and Main Committee.
• Conduct in-depth financial analysis, cost-benefit analysis, and scenario planning to support strategic decisions.
• Ensure accurate financial data collection, documentation, and integrity for internal and external stakeholders.

Financial Operations and Management

• Supervise day-to-day financial operations including general ledger, accounts payable/receivable, bank reconciliations, and payroll.
• Ensure optimal cash flow management, bank account administration, and treasury functions.
• Monitor and manage club investments and asset performance where applicable.
• Lead procurement policies to ensure cost efficiency and proper vendor management.

Risk Management and Compliance

• Identify, evaluate, and mitigate financial risks including liquidity, investment, and insurance risks.
• Ensure the Club’s financial practices adhere to relevant legal, regulatory, and industry standards.
• Maintain a robust system of internal controls to protect the Club’s assets and minimize fraud risk.
• Develop and enforce financial policies, procedures, and best practices.

Strategic Financial Decision Support

• Provide financial insight and guidance on business initiatives, capital projects, and major expenditures.
• Perform financial modeling and forecasting to support business case development and investment appraisals.
• Partner with cross-functional teams to evaluate operational efficiency and recommend financial improvements.

Auditing and Financial Governance

• Coordinate internal and external audits and act as the primary liaison with auditors and regulatory bodies.
• Prepare audit schedules and ensure timely resolution of audit findings.
• Ensure proper documentation and archiving of financial records to meet legal and regulatory requirements.

Membership Financial Services

• Oversee billing, invoicing, dues collection, and financial record-keeping for all Club members.
• Ensure accurate and transparent communication with members regarding financial matters, dues, and payment plans.
• Address member financial concerns and inquiries with a high level of professionalism and discretion.
• Monitor accounts receivable aging and implement collections processes where necessary.

Team Leadership and Development

• Lead and mentor the finance department staff, promoting a culture of accountability, transparency, and continuous improvement.
• Set clear performance expectations, provide regular feedback, and support professional development opportunities.
• Foster collaboration between finance and other departments for unified business operations.

Qualifications and skills:

• A Bachelor’s degree in finance, accounting, or a related field
• A Master’s degree in finance, accounting, business or related field
• Certified Public Accountant (CPA-K)
• A member of ICPAK or related professional body and in good standing
• Minimum of 8–10 proven experience in senior leadership within a Club, hospitality establishment, or similar service-driven environment.
• Professional experience in financial management, preferably in a similar club or hospitality setting.
• Strong financial acumen, including budgeting, financial analysis, and financial modelling. Knowledge of accounting principles, tax regulations, and audit processes is essential.
• Proven ability to develop and implement financial strategies that align with Club goals and objectives.
• Demonstrated experience in managing and leading financial teams.
• Strong interpersonal and communication skills to work with staff, committee members, and club members.
• Proficiency in using financial software and tools for data analysis, financial reporting, and forecasting.
• Knowledge of relevant laws and regulations governing financial operations within the club setting.

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Purpose of the role

Reporting to the main committee, the Chief Executive Officer (CEO) is responsible for the overall leadership, strategic direction, and operational excellence of the Club. The CEO will be accountable for driving sustainable growth, enhancing financial performance, ensuring operational efficiencies, and maintaining the Club’s reputation as a premier social and recreational establishment. The ideal candidate should be a visionary and dynamic leader with strong business acumen, and ability to cultivate a high-quality member experience.

Key Responsibilities

Leadership and Vision

• Develop, articulate, and implement a clear and compelling strategic vision for the Club.
• Provide strong, inspirational leadership to the management team and staff, fostering a culture of excellence, accountability, and continuous improvement.
• Lead organizational change initiatives, ensuring alignment with long-term strategic objectives.
• Promote a positive, inclusive, and high-performance working environment.
• Possess a demonstrated track record in managing multidisciplinary teams, fostering innovation, and delivering exceptional service to a diverse membership base.

Financial Management

• Oversee end-to-end financial management, including budgeting, forecasting, financial planning, and periodic reporting.
• Ensure the Club operates within approved budgets and achieves revenue, cost-efficiency, and profitability targets.
• Implement sound financial controls and risk management practices to safeguard the Club’s assets.
• Work closely with the Finance team and Main Committee to monitor financial performance and address variances proactively.

Membership Growth and Experience

• Drive initiatives to attract new members while strengthening retention of existing members.
• Develop and implement value-driven membership programs that elevate the member experience.
• Ensure high service standards across all touchpoints to reinforce member satisfaction and loyalty.
• Analyze membership trends and feedback to inform strategic decisions and service improvements.

Operations Management

• Oversee daily operations including staffing, facilities, security, F&B services, sports and recreation activities, and general service quality.
• Ensure operational policies, SOPs, and systems are effective, up-to-date, and consistently applied.
• Optimize resource allocation across departments to support a seamless member experience.
• Lead continuous improvement initiatives to increase efficiency, reduce waste, and modernize operations.

Marketing, Branding, and Communications

• Develop and execute comprehensive marketing and branding strategies to promote the Club locally and nationally.
• Strengthen the Club’s public image through positive engagement with members, partners, and the community.
• Oversee digital strategy, including social media presence, website management, and digital marketing campaigns.
• Identify opportunities for business partnerships and brand-enhancing collaborations.

Events Planning and Member Engagement

• Provide leadership in planning, executing, and evaluating Club events, entertainment programs, and social functions.
• Ensure all events are delivered to a high standard, enhancing member satisfaction and promoting engagement.
• Introduce creative, relevant, and high-impact events aligned with member interests and Club positioning.

Regulatory Compliance and Governance

• Ensure full compliance with all applicable laws, regulations, and industry standards governing Club operations.
• Maintain valid operational licenses, permits, and certifications.
• Implement strong governance structures and internal controls to support ethical and compliant operations.
• Stay informed on regulatory changes and ensure timely adjustments to Club policies and procedures.

Board Relations and Reporting

• Collaborate closely with the Main Committee to align strategic priorities, policies, and performance expectations.
• Prepare and present regular reports on financial health, operational performance, key risks, and strategic progress.
• Provide expert recommendations to the Main Committee to support sound decision-making.
• Facilitate effective communication and transparency between management and the Main Committee.

Qualifications & Skills

• Bachelor’s degree in Business Management, Hospitality, Leisure Management, or a related field
• Master’s degree in Business Management, Hospitality, Leisure Management, or a related field
• Minimum of 8–10 proven experience in senior leadership within a Club, hospitality establishment, or similar service-driven environment.
• Extensive financial management expertise, including budget planning, revenue optimization, and cost control.
• Exceptional communication, interpersonal, and stakeholder management skills.
• Demonstrated ability to develop, execute, and monitor long-term strategic plans.
• Strong understanding of the hospitality, sports, recreation, and entertainment industries.
• Proficiency in Club management systems, digital tools, and emerging technologies.
• In-depth knowledge of legal, regulatory, and compliance frameworks relevant to Club operations.