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  • Posted: Jan 29, 2025
    Deadline: Feb 10, 2025
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    We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend. Our Human Capital solutions, advice ...
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    Food & Beverage Supervisor - Nairobi

    About the Client:

    • Our client who is based in Hospitality Industry is seeking a vibrant, aggressive, pro-active Food & Beverage Supervisor responsible for providing overall leadership to a Restaurant team as a well as supervisory services so as to ensure optimal efficiency of the Restaurant operations.

    Qualifications and Requirements

    • Diploma in Food and Beverage Management or equivalent
    • 2+ years of experience in the food and beverage industry, with at least 1 year in a supervisory role.
    • Proven experience as a Food & Beverage Supervisor or similar role in a restaurant setting.
    • Strong knowledge of restaurant operations, food and beverage services, and health/safety standards.

    Competencies and Skills Required

    • Good communication skills
    • Excellent leadership and team management skills.
    • Outstanding customer service and problem-solving abilities.
    • Ability to work flexible hours, including nights, weekends, and holidays.
    • Strong organizational and multitasking skills, with the ability to prioritize in a fast-paced environment.

    Summary of Duties and Responsibilities

    • Supervise, train, and motivate staff to ensure excellent customer service.
    • Assign tasks, create schedules, and manage shift coverage for the service team.
    • Monitor and evaluate staff performance, providing feedback and coaching as necessary.
    • Ensure a high standard of customer service and handle customer inquiries and complaints professionally.
    • Monitor guest satisfaction levels and implement improvements where necessary.
    • Oversee daily operations, ensuring timely and efficient food and beverage service.
    • Coordinate with the kitchen team to ensure food quality, presentation, and timely delivery.
    • Ensure cleanliness, hygiene, and organization of dining and service areas.
    • Assist in menu planning, development, and adjustments based on customer preferences and trends.
    • Ensure that all staff comply with food safety and sanitation regulations.
    • Regularly inspect kitchen and dining areas to ensure compliance with health and safety standards.
    • Manage stock levels and inventory for food, beverages, and supplies, ordering as necessary.
    • Assist in cost control by monitoring waste, portion sizes, and efficiency in service.
    • Assist with cash handling, financial reports, and monitoring daily sales.
    • Help identify ways to increase revenue through promotions, upselling, and customer loyalty initiatives.

    go to method of application »

    Cashier - Restaurant

    About the role:

    • The Cashier is responsible for managing all transactions at the restaurant, providing excellent customer service, and ensuring accurate financial records. The role involves processing orders, handling payments, and maintaining a clean and organized cashier station while contributing to a positive dining experience for customers.

    Qualifications and Requirements

    • Certificate or diploma in business, accounting, or a related field 
    • At least 1 year of experience as a cashier, preferably in the restaurant or hospitality industry.
    • Familiarity with POS systems and other payment processing tools.

    Competencies and Skills Required

    • Excellent numerical and cash-handling skills.
    • Strong customer service and communication skills.
    • Attention to detail and accuracy in financial transactions.
    • Ability to work in a fast-paced environment.
    • Problem-solving skills and ability to handle customer inquiries professionally.
    • Trustworthy and able to maintain confidentiality regarding financial transactions.
    • Basic computer skills and knowledge of POS systems.
    • Team player with a positive and friendly attitude.

    Summary of Duties and Responsibilities

    • Process customer orders and ensure accurate entry into the point-of-sale (POS) system.
    • Handle cash, credit, and mobile payments, and issue receipts or refunds as necessary.
    • Reconcile the cash drawer at the beginning and end of each shift, ensuring accurate balances.
    • Manage reservations, inquiries, and coordinate order pickups or deliveries.
    • Maintain cleanliness and organization of the cashier station.
    • Provide friendly and professional service to customers at all times.
    • Address customer concerns or escalate issues to management when required.
    • Upsell menu items and promote ongoing restaurant offers.
    • Keep records of transactions and prepare periodic financial reports.
    • Follow all restaurant cash handling policies and ensure compliance with security procedures.
    • Collaborate with the serving and kitchen teams to ensure smooth service delivery.

    Method of Application

    Interested applicants should send their detailed CVs and cover letters quoting the job title:

    FOOD & BEVERAGE  SUPERVISOR 

    CASHIER

    as subject to reach us not later than 10th February 2025 to careers@italgloballtd.com. Only the shortlisted candidates will be contacted. Interviews will be conducted on a rolling basis.

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