Latest Vacancies at Ital Global

About the Client:

• Our client who is based in Hospitality Industry is seeking a vibrant, aggressive, pro-active Food & Beverage Supervisor responsible for providing overall leadership to a Restaurant team as a well as supervisory services so as to ensure optimal efficiency of the Restaurant operations.

Qualifications and Requirements

• Diploma in Food and Beverage Management or equivalent
• 2+ years of experience in the food and beverage industry, with at least 1 year in a supervisory role.
• Proven experience as a Food & Beverage Supervisor or similar role in a restaurant setting.
• Strong knowledge of restaurant operations, food and beverage services, and health/safety standards.

Competencies and Skills Required

• Good communication skills
• Excellent leadership and team management skills.
• Outstanding customer service and problem-solving abilities.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Strong organizational and multitasking skills, with the ability to prioritize in a fast-paced environment.

Summary of Duties and Responsibilities

• Supervise, train, and motivate staff to ensure excellent customer service.
• Assign tasks, create schedules, and manage shift coverage for the service team.
• Monitor and evaluate staff performance, providing feedback and coaching as necessary.
• Ensure a high standard of customer service and handle customer inquiries and complaints professionally.
• Monitor guest satisfaction levels and implement improvements where necessary.
• Oversee daily operations, ensuring timely and efficient food and beverage service.
• Coordinate with the kitchen team to ensure food quality, presentation, and timely delivery.
• Ensure cleanliness, hygiene, and organization of dining and service areas.
• Assist in menu planning, development, and adjustments based on customer preferences and trends.
• Ensure that all staff comply with food safety and sanitation regulations.
• Regularly inspect kitchen and dining areas to ensure compliance with health and safety standards.
• Manage stock levels and inventory for food, beverages, and supplies, ordering as necessary.
• Assist in cost control by monitoring waste, portion sizes, and efficiency in service.
• Assist with cash handling, financial reports, and monitoring daily sales.
• Help identify ways to increase revenue through promotions, upselling, and customer loyalty initiatives.

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About the role:

• The Cashier is responsible for managing all transactions at the restaurant, providing excellent customer service, and ensuring accurate financial records. The role involves processing orders, handling payments, and maintaining a clean and organized cashier station while contributing to a positive dining experience for customers.

Qualifications and Requirements

• Certificate or diploma in business, accounting, or a related field 
• At least 1 year of experience as a cashier, preferably in the restaurant or hospitality industry.
• Familiarity with POS systems and other payment processing tools.

Competencies and Skills Required

• Excellent numerical and cash-handling skills.
• Strong customer service and communication skills.
• Attention to detail and accuracy in financial transactions.
• Ability to work in a fast-paced environment.
• Problem-solving skills and ability to handle customer inquiries professionally.
• Trustworthy and able to maintain confidentiality regarding financial transactions.
• Basic computer skills and knowledge of POS systems.
• Team player with a positive and friendly attitude.

Summary of Duties and Responsibilities

• Process customer orders and ensure accurate entry into the point-of-sale (POS) system.
• Handle cash, credit, and mobile payments, and issue receipts or refunds as necessary.
• Reconcile the cash drawer at the beginning and end of each shift, ensuring accurate balances.
• Manage reservations, inquiries, and coordinate order pickups or deliveries.
• Maintain cleanliness and organization of the cashier station.
• Provide friendly and professional service to customers at all times.
• Address customer concerns or escalate issues to management when required.
• Upsell menu items and promote ongoing restaurant offers.
• Keep records of transactions and prepare periodic financial reports.
• Follow all restaurant cash handling policies and ensure compliance with security procedures.
• Collaborate with the serving and kitchen teams to ensure smooth service delivery.