Career Opportunities at Nairobi Club

(JOB REF: NC/HRM/03/23)

The Role

• Reporting to the Club Secretary/CEO, the Human Resources & Administration Manager will be responsible for providing strategic leadership and management oversight of the Human Resource function aligned to the Club’s practices and objectives that will result into an employee-oriented high-performance culture, emphasizing on quality, productivity, goal attainment and empowerment.

Principal Accountabilities:

• Developing and implementing HR strategies aligned to the business objectives.
• Implementing and regularly reviewing the Human Resource policies and procedures and measuring the results against standards.
• Providing insight on leadership and development programmes to strengthen business results.
• Championing culture transformation initiatives in the Club.
• Managing the recruitment cycle.
• Managing the training plan according to the Club’s policies and strategy.
• Putting in place succession planning strategies.
• Implementing effective reward management and remuneration policies.
• Conducting risk assessment and analysis of people-related issues.
• Developing and implementing consistent and strategic approach to talent management processes.
• Leading the performance management process.

Qualifications

• Bachelor’s Degree in Human Resource Management, Social Sciences, Business Administration from a recognized institution. A Masters degree is an added advantage.
• Minimum of 10 years’ experience in all fields of HR, with the last 7 years in management level
• Be a Certified Human Resource Professional (CHRP) or holder of a Higher Diploma in Human Resource Management from a recognized institution.
• Be a full member/member with a valid practicing licence from the Institute of Human Resources Management (IHRM).
• Technical and Behavioural Skills
• Excellent organizational and leadership skills
• Strategic communication and reporting skills
• Use of Microsoft Office

Good leadership and presentation skills

• Ability to engage at all levels within and outside of the organization
• Good interpersonal, time management and Planning skills
• Ability to multi-task and to work under pressure
• Ability to maintain confidentiality
• Prioritization and time management
• Ability to innovate and implement continuous improvement initiatives
• Adaptability and Flexibility.

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(JOB REF: NC/AFBM/03/23)

Purpose of the job

This role is responsible for supervising the F&B Dining outlets, outdoor/indoor events, room service and bar team in a rotational basis as well as for ensuring that members receive fast, friendly and efficient service during their stay.

Key Measurable Goals

• Carry out Members feedback analysis and share weekly summary with action plan
• Enforce Control System on F&B expenses
• Improve F&B Sales levels and achieve the stated Financial goals for the department
• Achieve desired employee motivation in F&B
• Conducting appraisals for F&B Service & Bar Staff
• Developing popularity indexes of F&B product items
• Managing the service processes efficiently
• Managing functions diary and follow ups
• Monitor staff discipline issues and manage appropriately
• Timely responses to members complaints and complements

Duties & Responsibilities

• Responsible to F&B Manager
• Compiles annual budget, variance reports, weekly department reports, comp and any other reports deemed necessary.
• Monitors work of employees to ensure that established policies and procedures are being followed.
• Oversees all follow-up work to ensure non-recurrence of errors; works closely with Business Office and Internal Audit to ensure compliance with established procedures.
• Counsels, guides and instructs assigned personnel in the proper performance of their duties.
• Prepares and coordinates the periodical performance reviews of assigned personnel.
• Recommends changes including hiring, promotion, demotion and release of personnel; recommends wage and salary adjustments for personnel within established guidelines.
• Interview potential employees who have been recommended by HR.
• Establishes and administers training programs within the outlet, including new employee’s orientation.
• Directs the development and administration of controls for all phases of the outlet in an economical and profitable manner while maintaining established standards.
• Coordinates the maintenance and development methods for high-quality Service of food and drink
• Maintains an efficient program of scheduling to ensure a high standard of service with the use of minimum man-hours in all outlets.
• Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated.
• Acts immediately on all customer complaints to ensure that corrections are made when possible.
• Directly supervises reception and all functions in the Club.
• Recommends to the Food & Beverage Manager operational efficiencies that may be adopted to enhance smooth operations of the department.
• Ensure kitchen, restaurant, and bar operations are opened and closed according to policy
• Responsible for ordering supplies, and inventory control and establishing relationships
• Responsible for food hygiene, and health and safety issues
• Responsible to assist in menu planning, development and meal specials

Key Skills

• Supervisory skills
• Interpersonal skills
• Communication (oral/written)
• Proactivity
• Ability to handle pressure
• Computer proficiency
• PR Skills
• Ability to work long hours

Qualifications and Experience:

• Diploma/Advanced Certificate in Hotel Management/F&B Service from a reputable institution.
• Degree in Hospitality an added advantage
• Over Three years’ experience in the Hospitality Industry two of which must be in a supervisory position.