Ongoing Recruitment at Emerge Egress Consulting

Role Objective

Our client seeks to fill a Head of Operations who will be the strategic engine behind the entire portfolio ranging from the end-to-end operational strategy and delivery are executed with excellence, remain within budget, and leverage the best technology and vendor partnerships to drive growth.

Core Duties and Responsibilities

• Develop and implement standardized operational workflows across all events to ensure consistency and quality.
• Align operational goals with the company’s broader commercial and marketing objectives.
• Identify opportunities for process automation and digital transformation within the event lifecycle.
• Oversee the entire event operations budget, ensuring high ROI and cost-efficiency.
• Negotiate high-value r service agreements with various vendors i. e venues, caterers, and other suppliers.
• Perform financial reconciliation and post-event profitability analysis.
• Lead, mentor, and scale a high-performing operations team (Project Managers, Logistics Coordinators, Site Leads).
• Manage external contractors, freelancers, and agency partners.
• Foster a culture of \"fearless accountability\" and continuous improvement.
• Oversee floor-planning, health and safety (H&S) compliance, and risk assessments.
• Serve as the final point of escalation for on-site emergencies or logistical failures.
• Direct the integration of event technology.

  Job Specifications and Qualifications

• Bachelor’s degree in Business Administration, Marketing, Event Management, Communications, or a related field 
• At least 5 years of professional experience in the same industry or role.
• Demonstrated success in running operations in the hospitality, entertainment or creative industry.

    Key Competencies

• Strategic Planning & Execution
• Strong Commercial Acumen Skills 
• High Integrity
• High Financial Acumen Skills
• Excellent Communication Skills 
• Multitasking 
• Conflict Resolution Skills

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Role Objective

• We are seeking a highly experienced and visionary Operations Director to lead the strategic growth, operations, and commercial performance of our events company. 
• This role is designed as a transitionary leadership position, with the successful candidate expected to evolve upon meeting agreed performance and leadership milestones. 
• The ideal candidate will bring deep experience in the events industry, strong business acumen, proven leadership ability, and the capacity to scale a creative, fast-paced organization. 

Core Duties and Responsibilities

• Develop and execute the company’s short- and long-term strategic plans 
• Drive business growth, profitability, and market expansion 
• Translate creative vision into commercially viable event concepts 
• Prepare the organization for scale, partnerships, and major clients Operations & Execution 
• Oversee end-to-end event delivery, ensuring excellence in planning, execution, and post-event evaluation 
• Establish and improve SOPs, systems, and internal controls 
• Ensure quality standards, timelines, and budgets are consistently met 
• Manage vendors, suppliers, venues, and key stakeholders 
• Financial & Commercial Management 
• Lead budgeting, forecasting, and financial performance 
• Drive revenue growth through client acquisition, partnerships, and new offerings 
• Ensure cost control and profitability across all events 
• Work closely with finance teams and auditors Team Leadership & Culture 
• Lead, mentor, and develop internal teams 
• Build a high-performance, accountable, and creative culture 
• Oversee recruitment, performance management, and succession planning 
• Act as the senior decision-maker in day-to-day operations 
• Serve as a senior representative of the company to key clients, partners, and sponsors 
• Strengthen brand positioning and market reputation 
• Lead negotiations for high-value contracts and partnerships Governance & Transition 
• Work closely with the Board/Founders on governance and reporting 
• Support long-term organizational sustainability and governance readiness 

  Job Specifications and Qualifications

• Bachelor’s degree in Business Administration, Marketing, Event Management, Hospitality, Communications, or a related field 
• Master’s degree (MBA or equivalent) is a strong advantage 
• Minimum 6 years of professional experience, with at least 2 years in a senior leadership role
• Proven experience in the events, experiential marketing, hospitality, or creative industry
• Demonstrated success in scaling operations and managing large, complex events
• Experience managing budgets, teams, and high-value clients 

    Key Competencies

• Strong leadership and people-management skills 
• Strategic thinking with hands-on execution ability 
• Excellent financial and commercial acumen 
• Outstanding communication and negotiation skills 
• Ability to thrive under pressure and manage multiple projects 
• High integrity, accountability, and professionalism 
• Entrepreneurial mindset with corporate discipline