Operations Director- Events at Emerge Egress Consulting

Role Objective

• We are seeking a highly experienced and visionary Operations Director to lead the strategic growth, operations, and commercial performance of our events company. 
• This role is designed as a transitionary leadership position, with the successful candidate expected to evolve upon meeting agreed performance and leadership milestones. 
• The ideal candidate will bring deep experience in the events industry, strong business acumen, proven leadership ability, and the capacity to scale a creative, fast-paced organization. 

Core Duties and Responsibilities

• Develop and execute the company’s short- and long-term strategic plans 
• Drive business growth, profitability, and market expansion 
• Translate creative vision into commercially viable event concepts 
• Prepare the organization for scale, partnerships, and major clients Operations & Execution 
• Oversee end-to-end event delivery, ensuring excellence in planning, execution, and post-event evaluation 
• Establish and improve SOPs, systems, and internal controls 
• Ensure quality standards, timelines, and budgets are consistently met 
• Manage vendors, suppliers, venues, and key stakeholders 
• Financial & Commercial Management 
• Lead budgeting, forecasting, and financial performance 
• Drive revenue growth through client acquisition, partnerships, and new offerings 
• Ensure cost control and profitability across all events 
• Work closely with finance teams and auditors Team Leadership & Culture 
• Lead, mentor, and develop internal teams 
• Build a high-performance, accountable, and creative culture 
• Oversee recruitment, performance management, and succession planning 
• Act as the senior decision-maker in day-to-day operations 
• Serve as a senior representative of the company to key clients, partners, and sponsors 
• Strengthen brand positioning and market reputation 
• Lead negotiations for high-value contracts and partnerships Governance & Transition 
• Work closely with the Board/Founders on governance and reporting 
• Support long-term organizational sustainability and governance readiness 

  Job Specifications and Qualifications

• Bachelor’s degree in Business Administration, Marketing, Event Management, Hospitality, Communications, or a related field 
• Master’s degree (MBA or equivalent) is a strong advantage 
• Minimum 6 years of professional experience, with at least 2 years in a senior leadership role
• Proven experience in the events, experiential marketing, hospitality, or creative industry
• Demonstrated success in scaling operations and managing large, complex events
• Experience managing budgets, teams, and high-value clients 

    Key Competencies

• Strong leadership and people-management skills 
• Strategic thinking with hands-on execution ability 
• Excellent financial and commercial acumen 
• Outstanding communication and negotiation skills 
• Ability to thrive under pressure and manage multiple projects 
• High integrity, accountability, and professionalism 
• Entrepreneurial mindset with corporate discipline