Ongoing Recruitments at CDL Human Resource

The Field Sales Executive will be responsible for driving B2B sales in the bespoke office furniture industry by identifying and acquiring new clients, presenting tailored solutions, and closing high-value deals. The role requires proactive account opening, strong relationship management, and the ability to deliver exceptional customer experiences. Ideal candidates will demonstrate ambition, resilience, and a proven record of exceeding sales targets in corporate B2B environments.

Key Responsibilities

• Identify and pursue new B2B sales opportunities through cold calling, networking, client visits, and corporate pitches.
• Conduct engaging product presentations and demonstrations tailored to client needs.
• Negotiate contracts and close deals, ensuring profitability and long-term client value.
• Build and maintain strong client relationships, offering post-sale support and ensuring client satisfaction.
• Accurately prepare sales reports, forecasts, and order documentation.
• Keep abreast of market trends, competitor offerings, and emerging opportunities.
• Continuously participate in sales training and professional development to sharpen skills.

Qualifications & Requirements

• Diploma/Degree in Sales & Marketing or a related field.
• 3–5 years of B2B field sales experience
• KCSE mean grade of B (plain) and above.
• Demonstrated track record of meeting and exceeding sales targets.
• Experience in account opening, corporate sales, and product presentations.
• Hunger to succeed, ability to “open closed doors,” and ambition to grow within the role.

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KEY RESPONSIBILITIES

• Sales & Revenue Growth
• Conduct high-quality outbound calls to warm and cold leads, existing clients, and dormant accounts.
• Manage inbound inquiries, qualify leads, issue quotations, and convert opportunities into confirmed orders.
• Follow up consistently on quotations and pending decisions to maximize closure rates.
• Upsell and cross-sell products based on customer needs.
• Customer Relationship Management
• Build and maintain long-term customer relationships through structured engagement.
• Handle objections, concerns, and complaints professionally and solution-oriented.
• Act as a trusted point of contact throughout the sales cycle.
• CRM & Reporting
• Update all interactions, quotations, and activities accurately in the CRM.
• Maintain high CRM data integrity.
• Prepare daily, weekly, and monthly sales and activity reports.
• Collaboration
• Work closely with sales, production, logistics, and marketing teams.
• Provide customer and market feedback to management.

KEY PERFORMANCE INDICATORS

• Lead-to-conversion rate
• Quotation follow-up success rate
• Monthly sales revenue vs target
• CRM compliance and data accuracy
• Customer retention rate

QUALIFICATIONS & EXPERIENCE

• Diploma or Degree in Sales, Marketing, Business Administration, or related field.
• Minimum 4–6 years proven telesales or inside sales experience.
• Prior experience in telesales or inside sales, preferably within the construction or building materials industry, is required.
• Strong CRM experience (Zoho CRM advantage).
• Excellent communication and persuasion skills.
• Highly disciplined, target-driven, and self-motivated.

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Key Responsibilities

• Receive and handle customer inquiries via phone, WhatsApp, email, and in person
• Log, track, and follow up on customer issues and service requests
• Provide first-level troubleshooting for internet connectivity issues
• Escalate technical faults to the network/technical team and follow up to closure
• Communicate outages, maintenance updates, and service restorations to clients
• Assist clients with account information, billing inquiries, and service plans
• Maintain accurate customer records and interaction logs
• Ensure professional, polite, and timely communication at all times
• Support customer retention through excellent service delivery

Requirements

Qualifications & Requirements

• Diploma or Certificate in Customer Service, IT, Business, or a related field
• Previous experience in customer service (ISP or telecom experience is an advantage)
• Basic understanding of internet services and networking concepts
• Good communication skills in English and Kiswahili
• Ability to remain calm and professional under pressure
• Computer literacy and familiarity with CRM or ticketing systems
• Strong problem-solving and follow-up skills