Open Opportunities at Liberty Life

The role holder will be responsible for driving sales and building a strong insurance culture within the assigned bank, its subsidiaries and branches. This role focuses on training bank staff, managing the sales process, and delivering business growth for both life and general insurance products.

Key Responsibilities

• Meet or exceed assigned targets for premiums, policies, and product mix.
• Achieve premium income goals across all general and life insurance products.
• Build strong, trust-based relationships with key bank personnel.
• Become the preferred insurance partner in assigned territories and markets.
• Engage regularly with bank leaders and staff to generate leads and referrals.
• Conduct product training and sales sessions to improve knowledge and professionalism.
• Drive lead generation from bank databases and branch activities.
• Join bank staff in client meetings to present insurance solutions and provide sales support.
• Identify and close bancassurance opportunities within company guidelines.
• Provide accurate, competitive quotations for quick policy issuance and renewals.
• Monitor and analyse branch sales performance regularly.
• Prepare and share timely reports on bancassurance performance with management.
• Manage the quality, productivity, and overall performance of the bancassurance business.
• Ensure achievement of monthly, quarterly, and annual sales targets.
• Support the implementation of bancassurance sales strategies.
• Collaborate with various bank departments to integrate insurance into their products and services.
• Share feedback on competitors and customer preferences with the marketing team.
• Maintain strong knowledge of company products and market developments.
• Track bank preferences to guide sales focus.
• Conduct market research to improve client service.
• Partner only with licensed and ethical banks.
• Leverage synergies with other Group companies to grow business.
• Enforce adherence to credit control policies.
• Work with ICT to ensure the S&D system operates efficiently.

Qualifications

• Bachelor’s degree in Insurance, Marketing or other business-related discipline required
• MBA is an added advantage.
• Professional qualification in Insurance (ACII, FLMI or AIIK).
• Professional Member to CII or IIK

Experience

• 10 years’ experience in the insurance industry, 3 of which should be in a supervisory role

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The role holder will be responsible for the execution of effective and efficient operational performance of the branch office in line with the Company’s policies and practices that govern internal processes.

Key Responsibilities

• Assess the proposed risk within set standards to accurately determine the risk the business is taking
• Process underwriting transactions such as new business, renewals and invitations, declarations, endorsements, reconciliations, cancellations etc. in accordance with underwriting guidelines
• Handle queries on insurance products, making proposals on suitable products
• Liaise with intermediaries and direct clients on issues in relation to their policies to provide correct information to the client
• Obtain relevant details from clients and agents to enable provision of quotations
• Prepare quotations on GIS system in association with Branch Manager
• Ensure proposal forms, Know your Customer (KYC) and all underwriting documents are completed for all new businesses
• Timely debiting of all business and issuance of policy documents within the underwriting timelines
• Premium collection and issuance of premium payment receipts
• Daily banking of premiums received and maintaining proper records of the same
• Follow up on debt collection/ premium payment
• Maintain a good working relationship with intermediaries, clients and service providers
• Ensure no hanging transactions
• Receive claims documentation and follow up for processing/ payment
• Keep detailed and accurate records of policies underwritten and decisions made
• Maintain high standards of customer service by responding to clients enquiries (walk-in clients, telephone and emails) and efficiently address their issues
• Managing petty cash by ensuring that all expenses are accounted for and following up with finance on payment to service providers
• Carry out enquiries on GIS system
• Carry out office administrative duties
• Apply the credit control policy and ensure that debit/ credit notes raised are raised in the correct month to facilitate collection
• Accounts reconciliation – Follow up and requisition of agents and brokers’ monthly statements, commissions and reconciliation
• Ensure proper filing of client information both manual and electronic for easy retrieval of documentation when required
• Assist the Branch Manager in the branch operations
• Embrace governance requirements with respect to KYC/AML/Data protection requirements per governing Acts.

Qualifications

• Bachelor’s degree in marketing, Insurance, Finance, Economics, or other business related discipline
• Progress towards Diploma in Insurance (ACII or AIIK)- at least 5 papers or equivalent

Experience

• 3 years’ experience in the insurance industry or financial services industry

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The role holder will be responsible for marketing, customer service, public relations, operations, management and overall running of the branch. The role performs oversight functions to other core duties and staff within the assigned branch.

Key Responsibilities

• Marketing strategy formulation and implementation for the region in line with overall company objectives
• Contribute to the development of operational policies for the achievement of corporate plans as stipulated in the Business Strategy
• Comply with and keep abreast of established policies, procedures, and applicable regulations in the branch operations for monitoring of business activities
• Lead in maintaining and improving customer service by implementing Heritage’s customer experience standards to achieve customer satisfaction
• Communicate management goals and objectives to staff through branch meetings
• Ensure staff are well supervised, trained and developed to be technically competent to perform their duties
• Ensure that the Performance Management process is embraced and continuously carried out for effective and efficient service to our customers with a view to achieve overall company business goals
• Ensure branch profitability
• Manage direct/individual clients’ sales, corporate and intermediary sales Identify/ develop new business opportunities and intermediaries
• Achieve branch revenue budget and growth targets
• Management of renewals/ business retention
• Ensure recruitment, training and licensing of intermediaries
• Excellent customer service and complaints handling
• Manage credit control/ premium collection
• Maintain the Branch cash book
• Market research and intelligence
• Ensure accurate and competitive quotations are prepared and delivered promptly to prospective clients, brokers and agents
• General management and administration of the branch office
• Foster and maintain good corporate image through liaison with all competitors, intermediaries and the general public
• Establish and maintain a good relationship and high public relations with intermediaries and clients, including visitations
• Maintain close liaison with other departments in the Company.
• Ensure safe custody of the Branch’s fixed assets by maintaining an asset register and appropriate insurances
• Prepare timely, accurate, informative reports to management for decision making
• Advise the Head, Retail Business and the Management on issues pertaining to the business
• Attend all scheduled meetings to facilitate smooth operations
• Embrace governance requirements with respect to KYC/AML/Data protection requirements per governing Acts.

Qualifications

• Bachelor’s degree in Insurance, Marketing or other business related discipline
• Diploma in Insurance (ACII or AIIK)
• Professional Membership of CII or IIK

Experience

• 10 years’ experience in the insurance industry, 3 of which should be in branch management.
• Knowledge of intermediaries in the branch region and good business relationship with them.