Open Roles at CDL Human Resource

Job Description

• The purpose of this role is monitoring key performance indicators (KPIs), identifying areas for improvement, and implementing best practices to drive continuous growth and success. Regular communication with senior management is essential to report on progress, challenges, and opportunities within the region.
• Tasked to ensure teams are aligned with the broader company strategies and that regional initiatives are in sync with company-wide goals.

Key Responsibilities: 

• Prepare and deliver regular reports on regional performance to senior management on a daily, weekly, Ad-hoc & monthly reports on individual KPIs.
• Ensure that all regional operations comply with relevant laws, regulations, and company policies.
• Monitor market trends and customer needs within the region, providing feedback to product or service development teams.
• Ensure all agents’ queries within the territory are attended to maximum satisfaction.
• Track team performance metrics, ensuring that targets and goals are met or exceeded.
• Provide guidance, training, and professional development opportunities for team members.
• Act as the main point of contact between the regional teams, back office & senior management.
• Monitor market trends and customer needs within the region, providing feedback to product or service development teams.
• Any other analytical and administration duty assigned by the line manager from time to time

Principal Outputs for this role

• Prepare and deliver regular reports and insights on territorial, zonal & cluster performance to senior management on a daily, weekly, Ad-hoc & monthly reports on individual KPIs.
• Cascade of reports and information to both zonal and cluster level.
• Monitor regional consumer demands and market trends, and give input to teams working on service or product development.

Requirements

• Bachelor’s Degree in Business / Analytics / Mathematics
• 1 year experience in Sales environment and Analysis / Reporting skills.

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Job Description

• To market and sell Telecommunication products and services to all customers professionally. The role needs to adhere and function within the guidelines for finance controls, processes, and policies that encompass retail operations mandate.

Key Responsibilities

• Generate Sales – as per Targets – for Airtime, Acquisitions & Devices
• Monitor Telkom’s inventory and consignment stock for an accurate balance of inventory movements and physical stock daily
• Manage daily cash float and account for daily sales
• Support and implement the customer experience improvement strategies for increased sales
• Offer technical support to customers, especially on configuration of data devices

Principal Outputs for this role

• Revenue – Achieve set targets in Airtime, Routers, Handsets
• Shop(s) Profitability (EBIDTA)– ensure adherence to all the briefed in Retail SOPs (Stock &cash management/operational costs)
• Quality Acquisitions – in terms of FRA, ARPU

Telkom Brand NPS –

• Drive Customer Centrality -Ensure Growth in Retail Customer Satisfaction Index
• Ticketing Customer Escalations & Offering First Level Resolution

New Business Development –

• Looking for new leads & closing them,
• Document, Track, Manage, & Grow Individual Customer Database Portfolio

Requirements

• Diploma/Bachelor’s Degree in Business, Marketing or related field
• At least 1 year experience in sales