Openings at Chipper Cash

The Team

You will join the Revenue team and play a key role in developing and executing our Commercial and Revenue strategies. You will be working very closely with our expansion team, local countries, product, marketing and pricing teams in ensuring the successful development of our Revenue Strategy, and the launch and establishment of new products and geographies.

What You Will Be Doing

Reporting to VP of Revenues you will:

• Define, measure, & deliver KPI-driven Revenue strategies
• Develop a solid understanding of regional and local trends and translate those into strategic opportunities to drive our ambitious growth objectives
• Develop alignment and collaboration with leadership & other key stakeholders on how to prioritize countries and product launches
• Translate market feedback into product requirements, and collect market intelligence to help guide the overall direction of our commercial and revenue strategy
• Analyze performance data and provide data-driven insights to improve the performance of our commercial programs
• Partner cross functionally to define the future state of our business, creating a Customer and Product-Centric Revenue Strategy
• Interpret TAM models and customer insight to identify high growth market opportunities to target
• Support local markets and product teams in evaluate our partnership commercials, developing scalable approaches
• Provide analytical and strategic thought leadership to our expansion teams, using data and insight

What You Should Have

• 6+ years in sectors that rely on high volume transactions, in a strategy and commercial role and e.g. Fintech, Betting & Gaming, Online Travel, Marketplaces, Online Trading/FX etc. Experience in management consulting/Investment banking useful but not required
• Proven experience in developing and executing Revenue strategies
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Strong commercial acumen, strategy, planning, organizational skills
• Experience working effectively with cross-functional teams and all levels of management
• Excellent quantitative and analytical skills, being comfortable with pulling reports, diving deep into the data and analyzing trends.
• Advanced level of data analysis and manipulation using MS Excel, SQL and / or Python.
• Proactive attitude with excellent project management, organizational, and analytical skills

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Chipper Cash is Africa’s modern mobile payments platform. We’re helping friends, families and loved ones stay connected and securely send money across Africa with incredible ease and peace of mind. Our cross-border payments infrastructure also helps merchants and businesses in Africa accept payments on the internet with no friction. Over 3 million users have joined so far and we’re growing very fast. We have raised a total of $305M from Jeff Bezos, Joe Montana and some of the most reputable fintech Venture Capital firms in the world to accelerate the growth of financial services within Africa.

What You Will Be Doing

Develop pricing strategies for:

• Current products (transfers – forex, p2p, crypto, services – airtime, bills, and data, and investments – stocks) including:
• Optimal product pricing and margin targets
• Support acquisition and engagement strategies e.g. designing experiments with promotions (working with Growth and Revenue teams)
• Drivers of pricing and other operational KPIs
• Competitive positioning within markets, building the competitive landscape for the geographies you look after
• New products (working with Product and Revenue teams)
• Growth initiatives by using price science techniques to measure customer price sensitivity, predict customer behaviour & conversion and optimise pricing points to achieve business financial and customer relationship objectives

Growth and Optimization

• Drive the execution of the pricing transformation roadmap 
• Design playbooks for pricing strategies. Drive playbook execution to achieve key business objectives/targets. Ensure playbooks are embedded in organization
• Collaborate with Ops team on regular monitoring and price optimization for products, developing mitigation strategies where required
• Build strong relationships with country teams to ensure that pricing recommendations are actionable and tailored to local markets
• Provide insights on Chipper's competitive pricing position & consumer behaviour across markets 
• Create and own reporting on pricing related KPIs
• Input into budgeting and reporting processes

What You Should Have

• 5+ years’ experience in consumer pricing strategy, Go-to-market pricing strategy
• 2+ years’ experience in market research and competitive landscape analysis
• Fintech experience highly desirable, especially crypto products or remittances
• Familiarity with dynamics around handling multiple currencies and their impact on pricing strategies
• Good experience with statistical analysis and price/demand functions
• Strong quantitative analytical skills; Skilled professional in data wrangling, database querying, modelling and use of cloud based platforms such as snowflake and sagemaker 
• Technical experience with Excel and data visualization tools
• Comfort with fast changing environments
• Excellent communication and influencing skills
• Highly collaborative 
• Ability to work across multiple teams, remote offices, time-zones with flexibility and a can do attitude

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We are looking for a highly motivated person who has deep & confident Paid Search marketing experience; from understanding the latest platform changes, to driving sophisticated, complex campaign strategies. You will be responsible for oversight and management of the internal search campaigns and teams and agency relationships, as well as integration with cross-channel initiatives and measurement. You will work closely with account managers from the leading platforms to drive performance.

You will be critical in the development and testing of marketing creatives & placements, campaign & budget planning and calendar management.

What You Will Be Doing

• Lead end-to-end paid search business strategy and campaign management process across marketing campaigns from setup to deployment to reporting, with an extreme focus on detail and flawless execution
• Drive channel acquisitions growth through understanding the competitive landscape, optimizing existing channel performance, and identifying new messaging, targeting, or capability opportunities
• Drive search, innovation, and trust strategies and build scalable plans to roll out across multiple countries and continents
• Work with Country Growth Managers to ensure strong local context of ad copy and creatives
• Lead our team’s regional search marketing strategy and coordination efforts and support country marketing partners to make search successful in their countries
• Collaborate closely with cross-functional partners and market to shape and land complex launches
• Maintaining sufficient knowledge of core digital marketing channels, including social media, SEO, content marketing, email marketing and programmatic to deliver omni channel consistency
• Lead the tracking, testing, and QA of all SEM campaigns for the accuracy, functionality, and documenting as necessary to ensure flawless execution
• Manage oversight of the SEM channel’s compliance operations; ensure that the channel acquires and maintains required targeting, creative, disclosures and modeling compliance approvals
• Support acquisition insights function, including reporting, tracking and forecasting to help evaluate program performance, and compiling / analysing campaign results across funnel metrics and KPIs to identify opportunities for growth or improvement
• Carry out a wide variety of associated duties that include (but are not limited to) web analytics and relevant keyword strategy & discovery.
• Execute tests, collect and analyse data, identify trends and insights
• Deliver insightful reporting on test results and performance of search campaigns
• Thoroughly check search campaigns for accuracy including copy, audience selections, tracking / URLs, and offer details
• Act as the liaison between the engineering team an marketing teams to gather all pertinent information for search campaigns

What You Should Have

• Proven SEM experience managing high volume PPC campaigns across search marketing platforms (Google, Yahoo, Bing Apple Search Ads)
• Extensive experience developing, optimising, analysing, and reporting on high volume paid search campaigns
• Strong knowledge of App acquisition is a big advantage
• Experience with data and product analytical tools such as Branch, Amplitude, and Google Analytics
• Familiarity with A/B and multivariate experiments. You enjoy setting up experiments and doubling down on the best results
• Deep knowledge of account set-up including tag and event management, and auditing conversions across reporting platforms
• An editor mindset, you constantly cut for clarity
• Ability to work in a fast paced, deadline-driven, hyper growth global startup environment
• Ability to be flexible with project timelines
• Ability to interface with internal teams including Marketing, Data Intelligence, Engineering, and Product
• A self-starter with strong work ethic – goes the extra mile without being asked
• Operator mindset, you get into the weeds and know how to lead agency teams to execute Chipper's growth strategy

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What You Will Be Doing

• As a Brand Manager at a fast-growing early-stage company, you will have the opportunity to create a massive impact; on the company, on the product, and, most importantly, on the lives and livelihoods of our users.
• We are a small team. You will be encouraged to engage in decision making that will establish the culture of design at Chipper Cash. There will be leadership roles available to early hires as the company continues to expand.
• Enjoy working from home? Coffee-shops? Co-working spaces? Pick any of the above! Our team is fully remote.
• We have a product team culture centered on open-communication, honest feedback, and personal responsibility. You will not be micromanaged.
• The Chipper team is truly global – on a daily basis, you might be interacting with team members in San Francisco, Los Angeles, New York City, London, Brazil, Accra, Lagos, and Nairobi.

What You Should Have

• Lead consumer insights for the global marketing team, becoming the ‘expert’ on consumer desires and behaviors in all our core markets (both African and Western)
• Engage stakeholders (primarily marketing and strategy teams) to understand their business questions and articulate research needs, and advise on the trade-off between precision, scope, time, and cost
• Translate research needs into relevant, actionable research questions and propose project execution plans
• Conduct research (both DIY and with vendors) using both qualitative and quantitative research techniques, working within budget constraints
• Synthesize research findings and communicate/share out relevant output to the stakeholders
• Drive insights widely through the organization, including training and developing teams

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As a Senior Product Engineer, you'll help build our flagship Chipper Cash product and entirely new products that the ecosystem has never seen before. You'll work cross functionally with various product teams to build and deliver engaging user experiences and performant user interfaces.

What You Will Be Doing

• Be an Owner: Own technical implementation and technical roadmap improvements of the Chipper Cash Mobile App.
• Build intuitive and delightful customer experiences that strengthen our reputation for a trusted payments brand.
• Build, test and ship customer facing features/products using tools and frameworks like React Native, Typescript, ES6, Node, and Redux.
• Raise the bar for product quality by maintaining a high baseline and quickly fixing and polishing UX issues.
• Design and contribute to the high-performance backend services that drive the mobile app.
• Refine and practice a strong sense of design and human-centered UX.
• Relentlessly pursue best in class engineering standards while still getting updates and new products into our users hands.

What You Should Have

• Empathy for building performant experiences for folks with low end devices, low disk space and slow internet connections.
• A true passion for user experience, as evidenced by an obsessive user focus, as well as an ability to render complexity down to its truest essence.
• An ability to collaborate with designers, product managers, and other Chipper product teams to come up with high-impact ways of quickly solving our users’ problems.
• You ship incrementally to move fast and can communicate how the team needs to handle product transitions.
• Thrive in a collaborative environment involving different functions, stakeholders, and subject matter experts.
• A desire to work with some of our most demanding and discerning customers.
• A passion for building amazing end-to-end experiences with an eye for design and quality.
• You are a champion for the customer and constantly put yourself in the shoes of your users, and strive to create an intuitive and delightful experience.

Ideally, You Should Have

• Commercial experience with Typescript.
• Experience with React and/or Node.
• Fintech experience.

About Our Tech Stack

• Fullstack Typescript
• Fully automated CI/CD using Semaphore and Github Unit testing with Jest/Mocha

Mobile

• React Native - Android / iOS application
• Monitoring with BugSnag & Amplitude
• Global state management with Redux
• Chipper UI design system powered by: Styled Components & StoryBook

Backend

• Node.js - service based architecture
• PostgreSQL application databases
• RabbitMQ for inter-server communication
• Server hosting on Heroku and Google Cloud Platform Monitoring with Datadog & Logz.io
• Snowflake for data warehousing and analysis
• Python for in-depth data analysis, transformation, and reporting

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As a Technical Program Manager at Chipper, you will lead complex, multi-disciplinary engineering projects using your engineering knowledge. You plan requirements with internal customers and shepherd projects through the entire project and development lifecycle. This includes managing project schedules, identifying risks and dependencies and clearly communicating them to project stakeholders. You're equally at home explaining your team's analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers.

The successful candidate will have previous experience and success in similar roles in rapidly growing environments. The right person is experienced and energized by leading projects with cross-functional teams and capable of managing efforts around prioritization, automation, data, operations, security, and solving challenging problems.

What You’ll Do

• Contribute technical expertise to project and process development; coordinating the delivery of initiatives across multiple dependent teams
• Develop/execute project plans, track tasks, gather requirements, and assist with prioritization
• Identify project blockers and work with Engineering and Business leaders to address
• Communicate risks, status, and timelines to stakeholders and senior management
• Manage project requirements, documentation, project tracking, and communication
• Monitor program status and communicate issues to relevant partners and proactively collaborate to ensure timely resolution
• Maintain compliance with our security and regulatory policies

We’d like to hear from you if you

• Have experience managing technical programs and have a demonstrated ability to manage complex projects successfully
• Understand the intricacies of the development lifecycle and release management process
• Have 2+ years of experience working directly with engineering teams in a project, delivery, or strategy role
• Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules
• Experience operating collaboratively with engineering and business leadership and are comfortable communicating technical concepts for both audiences
• Have proven success in leading projects in a growing organization where change is an expected part of our growth trajectory

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What You Will Be Doing

We are looking for a highly motivated social media ads manager who will be responsible for the set up, management, optimization & scaling of multiple campaigns across social media platforms like Facebook, Twitter, Instagram, Tiktok etc.

As a Social Media Ads Manager, you will:

• Strategize, create, manage and optimize a number of campaigns on social media platforms for the brand. These may include but not limited to app install campaigns, awareness campaigns, traffic campaigns etc
• Continuously measure and optimize campaign performance while also establishing benchmarks, discovering unique opportunities for growth, and making recommendations that will improve overall performance.
• Split-test creative, targeting, landing pages, persona segments, and general advertising strategies while optimising for scale and efficiency.
• Create, manage and optimise multiple campaigns running across different geo-locations while balancing local relevance and global brand guidelines
• Prepare detailed a/b split test log documents to ensure proper tracking of tests and results.
• Prepare performance reports on a regular basis.
• Analyze performance data and provide intelligent interpretation and appropriate action plans based on data and creative driven conclusions
• Conduct ongoing analysis of industry or changing trends
• Other relevant and related tasks as requested by reporting manager

What You Should Have

• You have strong familiarity and deep experience managing paid social media campaigns
• Experience with all aspects of Social media ads management, from ad concept development, to building campaigns to optimizing and improving ads, to data analysis and reporting
• Great written communication skills, with experience writing effective and engaging ad copy
• Results and data-driven: technical and analytics skills necessary to monitor and identify campaign performance trends in data and generate reports, both verbally and in writing
• Curious and innovative: you are constantly keeping up with the latest trends and looking for ways to improve the user experience
• Focus on product analytics and excellent reporting skills
• Ability to derive and communicate key insights across the user journey from users acquired via Social media ads
• Good organizational skills, ability to prioritize time and workload efficiently
• Collaborative Team Spirit: you enjoy working collaboratively across teams to turn ideas into action!
• Strong writing, communication, and interpersonal skills
• Experience in Google Ads (Search and Display) is a plus
• A passion for online marketing and branding

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The Team

The Quality Assurance team is housed within Chipper Cash’s Legal, Risk, and Compliance department. The focus of the team is to ensure that Chipper Cash’s internal operations are in compliance with internal procedures and policies, local laws and regulations, and industry best practice standards. 

What You Will Be Doing

• Perform quality assurance testing on multiple Legal, Risk, and Compliance workflows, including but not limited to:
• Transaction Monitoring (P2P, cross-border)
• Watchlist Screening (Sanctions, PEP, SIP, etc.)
• Fraud (Identity Theft, Account Takeover, Marketing Schemes)
• Anti-Bribery and Corruption
• KYC/KYB/EDD
• Cryptocurrency, Stocks/Fractional Shares.
• Establish and enhance internal quality testing procedures for various Legal, Risk, and Compliance functionalities and workflows.
• Help identify gaps and advise on potential workflow enhancements based on quality assurance testing results.
• Review and advise on internal policies and procedures for various workflows within Legal, Risk, and Compliance.

What You Should Have

• At least 3 years of professional industry experience in performing BSA/AML//Financial Crime/Compliance quality assurance testing within a financial institution.
• Excellent verbal and written communication skills. Explaining complex concepts to others is no problem for you.

Nice to Have

• Prior experience leading a quality control / quality assurance team.
• Professional certification (CAMS, ICA, etc.)