Openings at Co-operative Bank of Kenya

job reference number CE/ICT/2022 

The role

The successful jobholder will be expected to:

• Manages performance of ICT Infrastructure and applications to ensure that the systems work as designed and perform consistently and reliably in order to meet business SLAs.
• Monitors ICT Infrastructure performance including SNMP, logs, events, and maintenance of general systems health in order to provide proactive remedial support, plans and implements timely product upgrades, antivirus updates, routine preventive measures, and patch releases for all ICT assets.
• Recommend replacements and acquisition of new ICT Infrastructure, maintain and update System documentation, operating procedures, and business continuity policies. Develop, maintain device access, control policies, data transmission policies, storage policies, Business continuity policies, backup policies, security policies, monitoring profiles, technologies, and notification rules that match compliance best practice expectations.
• Plan and design systems that run mission-critical business applications and implement upgrade systems when necessary. 
• Research and evaluate external technical trends and developments and evolving industry standards concerning technologies affecting server load balancing, virtualization, security, client/server, and other platforms and their application to business systems. Research local and international technology trends in business and deliver leading-edge technology to improve system performance, security, and functionality.
• Act as a thought leader and consultant on technical planning issues and initiatives.
• Define and document the various architecture components, including hardware platform, operating system, execution, development, operation, distribution, and technologies related to systems administration.
• Attend to system failure and resolve/coordinate resolution of issues. Install, support, and maintain hardware and software infrastructure, provide training and technical support for users and handle queries from them and resolve any issues raised.
• Establish and maintain business relationships with vendors, consultants, and other outside entities providing services to the bank. Negotiate contracts and appropriately monitor the performance of their services.
• Handle queries from users and resolve problems or advise them accordingly.
• Assess security risks, evaluate, recommend and implement the necessary security measures. Ensure minimal external threat to information resources and is the Custodian of domain rights and local PC passwords for the Bank. 
• Manage internal staff and external vendors to ensure that services are delivered promptly with an aim of obtaining zero interruption to business operations. 

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications: –

• Bachelor’s Degree in Computer Science, Engineering, or a related field.
• 3 Years experience in Cloud Infrastructure Engineering, Operations, and Development or similar role.
• Certifications: MCSE / VMware/ Redhat / EMC /Cisco
• Ability to analyze, learn, and apply rapidly changing technologies and apply them as part of integrated solutions to business requirements. 
• Strong systems knowledge, solid systems design skills coupled with good project management/consulting and leadership skills. Demonstrated ability to lead or facilitate mission-critical projects and to develop, participate in and lead multi-disciplinary work teams. 
• Excellent knowledge of industry standards, concepts, and regulations. 
• Strong analytical, troubleshooting, and conceptual skills; ability to create original concepts/theories.
• Excellent oral, written, and presentation communication skills.

How to apply:

If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed curriculum vitae, national ID, degree certificate, and KCSE certificate to jobs@co-opbank.co.ke indicating the job reference number CE/ICT/2022 by 4th March 2022.

go to method of application »

The role

The successful jobholder will be expected to:

• Engage with relevant stakeholders to grow the number of transactions, revenues per product, and revenue lines
• Develop partnerships ecosystem for payments on the digital platform
• Engage with segment owners and market activators to achieve product uptake and utilization to meet revenue targets as well as increase payment use-cases on the digital platform 
• Liaise with business segments to problem solve on recurrent and emerging issues
• Manage the product lifecycle to ensure that the portfolio remains relevant and profitable
• Carry out research on the competition and new digital trends on digital payments to keep the bank ahead of the pack in the product offering and customer satisfaction while maximizing shareholder value through exceeding financial and transactional targets
• Ensure growth through product development, new acquisitions, deepening existing relationships as well as developing strategic alliances with tactical partners to drive usage.
• Formulate and come up with product strategies that competitively address identified and emergent market opportunities
• Innovate and develop new functionality of various services on digital payments, drive ideation around enhancements to both pre and post-login experiences as well as help with client insight collection and frontline co-creation by working closely with the digital product factory
• Provide regular market reviews, advise the bank on optimal processes, procedures, and fees to ensure maximum products profitability
• Ensure all revenue due is captured and there is no commission collection leaks and finance to correctly declare revenues collected
• Responsible for the profit and loss of digital payments products by containing costs and maximizing revenues
• Manage ongoing relationships with all third parties as well as responsible for developing and implementing service level agreements between the bank and third parties.
• Maintain and improve the contractual engagement with all  service and other product Integrators for digital payments while ensuring the bank’s interests are protected
• Manage billers/merchants relationships with digital payments while minimizing risks that could emanate from the partnerships
• Provide guidance to the team on how to execute their strategies as well as mobile banking strategies to ensure achievement of targets, where need be – Identify and address staff training and coaching needs

Strict adherence to all regulations, statutes, standards, practices, and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to compliance requirements.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications: 

• A Bachelor’s degree in an ICT-related field from a recognized university with at least 3 Years’ experience in a competitive Digital Channels and Payments environment. 
• Professional qualification in Marketing such as CIM/MSK and/or an MBA is an added advantage.
• 7 years of work experience, with 3+ years in digital channels preferably mobile banking/mobile money in middle/senior management level.
• In-depth knowledge of mobile banking business, technology, and operations.
• Re-engineering of business, technology, and operational processes.
• The role-holder will be required to have a detailed knowledge of the core set of Retail Products and Services.
• The role-holder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.
• Good knowledge of the products & services available in bank functions is also required to satisfy the individual financial needs of business owners/key individuals.
• Current Market / competitive digital positioning.

How to apply:

If you fit the profile, then apply today! Please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number HDP/DPSD/2022 by 03rd March 2022.