Openings at Nokia

The team you’ll be part of

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Be in a Managed Services environment providing technical Support in the CS Core domain handing ZTE Core CS Equipment i.e. ZTE MSS/MGW/HLR/STP/MNP/EIR/HSS/SBC/SIG_FW/IMS. Experience in Telco-Cloud Virtualised platform and IMS will be an added advantage.

Main Responsibilities:

• Act as the single Service Assurance point of contact for the Customer and lead operational customer meetings at Customer Operations Group Headquarter for all CS/PS Core Domain.
• Coordinate with all the Services Assurance Delivery Centers and Field Teams as part of regular governance.
• Assist in Network Emergency Supervision by coordinating.
• Capability Development Management for Multi-vendor and Multi-technology modernized network install base. Ensure operational readiness across all stakeholders in new project and new technology introduction.
• Weekly/Monthly Core NPO Governance with customer at Group HQ, Global Delivery Centre and with CS Core team in multiple countries.
• Foster relationships, build customer trust, manage difficult situations, and negotiate conflicts with a technical focus.
• Understand SLA/KPI and its impact on Rewards and Penalty and drive improvements with Operations and performance teams. Control and own monthly Improvement plans, Regularly monitor and update Improvement plan based on regular governance with GDC, NPO, Field Force, Operational Teams, Domain SMEs and customer Escalations.
• Identify service issues, driving improvements through the delivery organizations in coordination with Central Operations Director and his team.
• Maintain, audit and compliance actions of the network HLD, LLD Monthly/Quarterly Network Audit assurance and associated action closure. Monitor and track SW Upgrades/ Updates, new feature implementation
• Compliance of Preventive Maintenance Procedures from OEMs for all nodes
• Monthly BISP Compliance for domain and action closure
• Approve RCA analysis for Emergency/Critical Outages for all countries for submission to customer.
• Drive Customer Satisfaction through the established CSAT survey mechanisms and by providing services that are fully compliant with the SLA/KPI.
• Represent requirements for project-specific processes & tools .

Your Skills And Experience

You have:

• Bachelor's degree in Engineering or Technology related field
• More than 8 years hands on experience on live customer problem resolution within Circuit Switched Network
• Proven experience working on applications/software in the Telecom domain which are currently used by Telecom providers.

It would be nice if you also had:

• Managed Services experience.
• IP Knowledge .

What We Offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

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The team you'll be part of

Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).

The position will be part of MN MEA RBC Central Presales team focusing on Microwave Solutions and its related services. It will be based in Nairobi, Kenya

Job Description

The Solution Manager has technical sales and relationship responsibilities towards the marketing, product development, and technical departments (might be up to CTO) in the customer organization. He/She plans and executes the solution marketing activities and has a clear technical customer strategy in mind. The Solution Manager has a good understanding of the market position of the customers and develops opportunities and technical strategies for Nokia to improve its position.

The Solution Manager manages the product portfolio in the CT in his/her own BU product/solution competence area and has the responsibility to push the BU sales in the CT. The SM has to take the role of the Customer Solution Owner . More than one Solution Manager can be assigned to a CT at the same time, depending on portfolio coverage and size of business.

Job Responsibilities & Competencies

• Responsible for Order Intake, Revenues and Sales Margin for MW Equipment and Attached Services
• Representing the MW BU towards CX and customers. Building strong and trusted relationships with customers.
• Providing technical consultancy to drive and influence customers’ strategy in alignment with Nokia roadmaps
• Product Marketing: Promote Nokia products, influencing customers thinking and requirements before RFPs Collect market information, roadmap requirements and competitor intelligence to MW Product Management
• Creating MW and Services Technical offers to customers in collaboration with SBMUs and CX Sales Support ensuring cost optimized offering through smart tendering including MW Products and attached services
• Review and add/customize/correct all technical deliverable for Offers submission
• Trigger Pre-C3 commitment requests
• Aligning the commercial strategy with the Head of Sales and Pricing Directors to ensure delivery of the most competitive offers to customers
• Identification of technical risks during presales phase and follow up capturing it in L2D
• Aligning Demand/Supply Planning for MW products and services, in collaboration with Supply Chain teams
• Feedback on portfolio demand and roadmap alignment to customers’ needs
• Optimize Tendering process, status reporting, lessons learned, and Best practices documentation.
• Establish strong Interfaces towards: MW&CSN BU , RBC Markets, CX, GSS , RBC Services Delivery, CMBD

Qualifications

Technical Domain Expertise:

• Pre-sales background with experience of handling RFPs/tenders/bids and preparing proposals is required.
• Deep understanding of transmission technologies especially microwave, longhaul, shorthaul, aggregation, E-Band, Mobile Backhaul and fronthaul and Microwave related services
• Proficiency in handling technical queries and discussing technical concepts related to Transport Technologies.
• Candidate should have around 5+ years of Experience on the Transmission side with a strong background of Microwave Networks and Microwave related services
• Experience of working on Microwave tools like Pathloss, Spider, OGCAT will be an advantage.
• Knowledge of Nokia Microwave products will be an added advantage.
• Microwave Network Design understanding is a plus
• An Electronics & Communications Engineering graduate with good understanding of concepts of Radio and microwave transmission is required , Post graduation in the necessary field will be an added advantage.
• Fluency in English is mandatory. French is a plus

Other Qualifications:

• Customer Business Understanding
• Relationship Management
• Consultative Selling
• Customer Business Case Creation
• Customer Pricing
• Sales Presentation
• Bid Management
• Broad or Profound Knowledge on Nokia Products &Technologies
• Personal Attributes: Credibility at the customer
• Proactive team player
• Performs with minimum supervision