Openings at Safaricom Kenya

Reporting to the HOD- Network Planning and Design Dept, the position holder will provide secretarial support to the HOD- Network planning and Design’s office and general administrative support to Network Planning and Design Dept.

Job Responsibilities

• Financial Management
  • Departmental opex forecasting, management & reporting
  • Petty cash management
  • Departmental Capex management
• Project Management & Operations Support
  • Schedule & organize project meetings in liaison with all project team members
  • Track various tasks assigned in project meetings as directed by project manager or project officer.
  • Set up and maintain Purchase Requisitions/Purchase Orders status tracking spreadsheet
  • Follow up project documentation sign off and circulations
  • Track & follow up in liaison with all stakeholders, of all project related orders from RFQ to PO, through to receipting and give a weekly reporting including project
  • Set up and maintain a filing system for project documentation - both soft and hard copy versions
• Events Management
  • Arranging offsite departmental meetings at reasonable intervals (in consultation with HoD and funds allowing) as well as divisional ones in consultation with the other Technology departments
  • Venue to be within a reasonable distance from the office
  • Logistics to be completed long before the due date
  • 100% attendance
• General Administration & Coordination of Departmental Resources
  • Meetings scheduling
  • Proper utilization of company resources
  • Travel management of departmental staff
• Fleet Management & Drivers support
  • Departmental fleet management including servicing and maintenance
  • Set-up and maintenance of PRs/POs vehicles maintenance tracking spreadsheet

Qualifications - External

• Degree in secretarial or a Diploma in Secretarial / Office Administration.
• At least 2 yrs. experience as a senior Personal Assistant to a Head of Department in a blue-chip company preferably in a commercial environment.

Closing: July 4 2022

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We are looking for a senior global business leader, a Brand and Marketing Director, with a solid marketing background and work experience managing a large marketing portfolio who shall provide strategic leadership, from a market and product perspective to the overall Safaricom Brand, which include M-PESA, Safaricom Business, and Safaricom Foundation.

Role purpose:

• As a custodian of the Safaricom and MPESA brand, maintain and evolve the company’s brands by devising its overall strategy, architecture, positioning, and look and feel to build brand awareness, perception and equity in Kenya and other markets.
• Provide leadership and oversight for insights and strategic developments based on business intelligence, data analytics and customer and consumer behavior to ensure that the organization is wining.
• Shall provide direction and marketing mix recommendations that support the business objectives and collaborate with cross-functional partners to ensure Safaricom is developing the most effective marketing plans to meet targets.
• To ensure robust brand custody by creating powerful integrated communications delivered through an effective mix of channels.
• Lead Marketing Research and Customer insights to support decision-making.  To lead in the sourcing of customer insights expertise within the Research & Customer Insights team
• To provide an integrated platform of accessing all the different brands under the overall Safaricom Brand, which include M-PESA, Safaricom Business, and Safaricom Foundation.
• To enhance the position of Safaricom with key external stakeholders including the diverse customer to create a receptive market for growth of the brand, enhancing brand equity across customer segments.
• As a critical player in terms of input to brand/products ensure brand/product decisions are driven by actionable consumer insights in an effort to maximize effectiveness and profitability
• From a range of research and data analysis techniques, identify strategic requirements and lead long-term opportunity development for innovation projects and their fit with overall business strategy for portfolio and Safaricom brand development
• Shall be the champion of ‘consumer focus’ and ‘customer insights’ within the business

Key accountabilities and decision ownership:

• Brand custodian responsible to ensure conformity with the published guidelines and defined brand architecture.  Lead in any changes, developments and innovations required in the guidelines.
• Championing brand equity
• Manage the agency creative development process Safaricom to ensure delivery of above the line, and below the line advertising materials for execution.
• Take lead in the review and optimization of the advertising charter and contract with Safaricom from time-to-time.
• Management of research and integrated media communications agency to deliver to strategy on Brand.
• Oversee internal coordination of advertising and promotional briefs to deliver world class advertising with regards to brand, brand assets, sponsorships, Safaricom Foundation, and all internal departments.
• Champion standardization, negotiation and driving down of production costs directly related to advertising production in concert with procurement.
• Embed and drive the understanding of consumer motivation and identification of opportunities that will unlock growth for the business
• Champion and drive world class consumer understanding and insights that will drive growth using a variety of best practice and processes
• Putting the consumers at the heart of everything, actively inspire and influence Research and product teams to ensure they ingrain consumer feedback/insights in the brand/product strategy and marketing activities to maximize effectiveness and profitability
• Global & Kenya liaison for Research and customer insights
• Understand the value of M&E to the research agenda and to the brand/products’ performance and its fit into the brand/product planning process.
• Champion the search and spin of knowledge, information and ideas that will make M&E a creative process that appeals to brand/product teams
• Continually challenge the processes and procedures for current supply service levels/ challenging convention
• Talent management and staff development initiatives proposed and implemented annually.  Develop and execute initiatives to build and maintain team cohesion and engagement

Key performance indicators:

• Ensuring Safaricom advertising and Communication resonates and delivers world class material and execution and positively contributes to the brand image hence delivering the brand promise. 
• Positively impact brand health metrics of brand love, brand consideration, net promoter score, etc.
• Champion brand conformity as well as the understanding of the brand framework across the organization. Excellent brand and product positioning
• Monitoring and reporting on the OPEX budget, maximizing efficacy and efficiency of spend.
• Review approaches affecting brand equity targets as set by the business.  Measure and increase brand equity across targeted customer segments.
• Ensure and maximize ROI with regards to Agency performance, production, and resourcing level
• Management (design and execution) of key brand initiatives ensuring the Safaricom Corporate and brand Advertising portfolio:
• Oversee co-ordination of internal or external advertising and promotional material ensuring clear and consistent communication is delivered to the customer.
• Pioneering of new ways to connect with customers and analyze different data sources

QUALIFICATIONS

Business and Leadership Competencies:

• Agile
• Influence through networks
• Organizational performance
• Planning decisions
• Leads change
• Lead cross-functional programmes with multiple projects

Functional Competencies:

• Uses a range of research and data analysis techniques to identify, prioritize customer segments and their values, attitudes and lifestyles 
• Translates data into insights that identify opportunities to drive value in target customer segments
• Builds a brand that connects emotionally and rationally with our customers now and in the future
• Measures and increases brand equity across customer segments
• Refines propositions to maximise acquisition, retention and advocacy over the product and service lifecycle  
• Applies knowledge of marketing processes and techniques to shape propositions.

Technical Competencies:

• Can cohesively pull together Customer VOC, Insights, and financial performance in Multiyear segment plans.
• Can create compelling segment propositions that give Safaricom a multi-year edge in the market.  Plans and executes activities that bring the brand to life across specific segments and touch points.
• Owns and uses P&L knowledge to proactively influence commercial actions for shareholder value creation
• Builds integrated and targeted delivery methods, sets brand aligned content strategy and measures impact
• Develops systems, guidelines and tools to diagnose customer issues.
• Demonstrates continual success in performing increasingly more complex projects and studies that require seasoned/ technical skills.
• Identifies and resolves functionality issues between products and services.
• Can conduct training of different products and services to different stakeholders.
• An acknowledged thought leader in your area in your industry; pioneer new ways of creating and delivering value
• Defines KPIs to measure objectives of specific campaigns.

Must have technical / professional qualifications:

• Degree holder in Business Administration/Marketing & Research or relevant degrees 
• Minimum of 12 years’ experience in a senior sales, marketing, research, or customer management role
• Leadership skills and experience

Closing: July 4 2022

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Reporting to the Manager – RAN Capacity Planning, the role holder will carry out RAN Network Capacity Planning and RAN Site database update and parameter standardization. He/She will be required to continuously monitor the RAN capacity KPI’s using network planning tools and take appropriate actions to improve quality, capacity, coverage and network performance by capacity upgrades, deploying enhanced features and fine-tuning RAN parameters.

He/She will also be responsible for issuing long term network capacity plans based on resource utilization, RAN Upgrade project management and coordination.

Job Responsibilities

• Coordinate assigned RAN Capacity network projects: Ensure project timelines and standards are met and that all project reports and documentation are complete and timely;
• Radio Network Capacity Planning: Analyze traffic trends, resource utilization, redistribute capacity and optimize resources to guarantee capacity;
• Executing Network dimensioning tasks to address capacity and coverage requirements by optimally Optimizing network interfaces and nodes to cater for 2G/3G/LTE voice and data traffic.
• Trigger for new  capacity sites in accordance with the agreed triggers for capacity sites and forward to RF Planning Team for release of nominal plans, redesigns and integration parameters;
• Network capacity Optimization: Continuously monitor the capacity KPI’s on network planning tools. Trigger corrective optimization plans and manage to completion;
• Site database update and parameter standardization: Standardization of all RAN parameters. Maintain standards/parameter rules on all radio database parameters;
• Identification of Potential bottlenecks in the end to end network and escalate to Regional Networks & Core teams the related concerns;
• New Enhanced Features: Deploy enhanced features to improve RAN network performance

QUALIFICATIONS

• Degree in Electrical, Electronics ,Telecommunication Engineering, computer science, IT  or any technical related field
• Excellent analytical skills and  attention to details, Communication and interpersonal skills, Excellent trouble shooting and problem-solving skills
• 3 years’ experience in telecommunication with hands–on experience in Radio Network planning.
• Practical knowledge on use of radio planning tools and capacity planning tools, MySQL, M2000, NetAct, Advanced Excel,  Erlang-B etc.
• Experience in process automation and database audits interfacing with planning tools.
• SQL database queries and scripting for data manipulation, GIS and crowd source analytics is an added advantage.
• Candidates with experience in Nokia or Huawei RAN equipment will have an added advantage.
• Practical knowledge of all RATs and interoperability is must.
• Thorough knowledge in traffic modeling, coverage and capacity forecasting& management.
• Knowledge of Core access planning, Paging and LAC dimensioning.

Closing: July 5 2022

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Reporting to the CRM Engineering Lead, the position holder will be responsible for offering expert solutions and technical expertise in administration, service provision and availability of all the Safaricom customer facing applications. This position will involve liaising with other Information technology teams and vendors to offer quality IT services to the business.

 Job Responsibilities

• Technical service availability
  • Define and monitor data and application availability for all CRM & Contact Center systems.
  • Implement proactive controls based on machine learning or similar techniques on domain systems.
  • Document and update processes and procedures in use for customer systems.
• Incidents and problem resolution
  • Provide expert management of IT application incidents, root cause analysis, management of problems and closure of recurring incidents.
• Testing new systems functionality
  • Creating system requirements for support, and Testing of new products and systems functionality. Create high quality supportability requirements.
  • Test the achievement of supportability requirements, once systems are delivered by vendors
  • Implementation of automated testing for domain systems.
• Reporting
  • Maintain reports on SLA conformance and support trends.
• Planning
  • Planning for application security and technology upgrades.
• Research and development

Qualifications - External

• Degree in /computer science/IT/Engineering/Business related.
• University Degree in Computer Science or related technical field, MSc/MBA added advantage
• Advanced UNIX/LINUX/Windows Operating system experience
• Oracle certification in database administration or application development
• Agile training and certification
• Training and Experience in HTML5, Java, Python and Postgres.
• Advanced training and experience in Siebel CRM.
• Training/Experience in with Kubernetes/OpenShift, Docker, and/or cloud deployment technologies will be an added advantage
• Tibco Certification will be an added advantage

Experience and Skills

• 3 years’ experience in a networked and dynamic IT environment
• 3 years Software development, Database administration and/or Application Support Experience with a Bias to digital applications.
• 1 years’ Experience in Siebel CRM Support, Configuration, or development.
• Advanced skill in webserver administration and optimization. E.g., Apache, Apache Tomcat, Microsoft IIS or any other commercial
• UNIX scripting Skills, PL-SQL and MSSQL
• Highly developed analytical skills
• Ability to role-model and lead customers and fellow team members

Closing: July 5 2022

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Reporting to the Principal Engineer- Core Network Engineering, the position holder will be responsible for planning and design of Core MSS, MGW, TMSS, TMGW, SBC, IMS, NVS, VoLTE, STP, DRA, GTP Firewall systems and integrating to Core CS platform.

Job Responsibilities

• Evaluation of the following:
  • Create KPI for new products/services
  • Marketing proposals, P&S Vendor evaluation process - weighted evaluation for new hardware, features and services
• Design and Planning (based on the evaluation results/outcomes):
  • Analyze Core CS/PS network on a weekly basis against the KPI
  • Design Core CS/PS network for new elements to be added
  • Minimize network and service impact for any change
  • Scheduling all the planned works
• Implementation and Integration
  • Create and update handover system configuration documentation after software/hardware upgrade
  • Configure data for new systems with vendor engineer
  • Create necessary work instruction for existing systems
  • S.W.O.T Analysis of Projects
• Optimization and Quality Assurance
  • Provide recommendation reports to Identify opportunities for improvement and optimization of existing services
  • Create a tool/find out method to get statistical data from the system
  • Analyze the effect of a new/improvement change before & after implementation
• Internal Process Improvement
  • Setup Internal training
  • Transfer knowledge to Technicians
  • Build internal and external relationships with key customers and suppliers to deliver continuous quality solutions to business

Qualifications

Degree in one of the following:

• Telecommunications Engineering
• Electrical/Electronic Engineering, Computer Science/IT
• CCNA or Equivalent Certification
• Project Management Experience/qualification is an added advantage

Closing: July 5 2022