Openings at United Nations Office at Nairobi

DUTIES AND RESPONSIBILITIES

Under the direct supervision of Chief of Visitors Service, Nairobi, the incumbent will be responsible for the following tasks: Conduct tours of the United Nations Office at Nairobi

CONDUCT TOURS AND BRIEFINGS

•  Conduct tours of the United Nations Office at Nairobi
•  Give briefings and presentations about the United Nations and topics linked to the work of the UN (online or in-person).
•  Explain the structure and current functions of the United Nations as well as rules of procedure of the Principal Organs of the United Nations and subsidiary bodies.
•  Describe recent actions taken by United Nations bodies, especially UNEP and UN-Habitat and statements made by them or by the Secretary-General.
•  Answer questions, precisely and diplomatically, concerning political, economic, and social matters connected with the work of the United Nations.
•  Provide historical information regarding UNON and its buildings, including the significance of gifts donated by Member States and by other entities.
•  Observe visitors' behavior and traffic on the tour route and report any security and safety concerns.
•  Conduct special tours and briefings for new UN recruits, delegates, military personnel, visiting affiliates such as NGOs and corporate executives, VIP guests, and students from elementary to graduate level.
•  Provide information adapted to the various cultural backgrounds, educational levels, and special interests of the groups visiting.

PREPARATORY WORK

•  Attend briefings provided by the Visitors Service in order to keep abreast of current developments and gets guidance on how to address certain issues.
•  Review press releases and other official UN information material for information.
•  Maintain up-to-date knowledge of events relating to political, security, humanitarian, human rights and development issues by monitoring daily situation reports as well as local and international news.
•  Request and attend special briefings from high-ranking UN officials/experts on specific UN-related issues.
•  Develop and update materials aimed at presenting the work of the UN to a broader public; or at promoting and marketing the Visitors Service vis-à-vis its target audiences.
•  Engage with the Visitors Service's target audiences (via e-mail, social media, newsletters, etc.) in order to inform about the VS services and facilitate tours and briefings.
•  Prepare and translate tours in different languages.
•  Perform other duties as may be assigned.

Qualifications/special skills

• A minimum of one year of experience in Public Communications is required.
• Profound knowledge of the history, structure and work of the United Nations is desirable
• High level of customer orientation and patience is desirable
• Good presentation skills and outgoing flexibility is desirable
• Flexibility to adapt working hours according to demand is desirable
• Photography and social networks writing is desirable

Languages

Fluency in oral and written English, French and Chinese(Mandarin) is required. Knowledge of German and other UN languages is desirable

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Competencies

PROFESSIONALISM: Knowledge of human resources policies, procedures and practices and ability to interpret and apply them in an organizational setting. Demonstrates use of initiative and makes appropriate linkages in work requirements and anticipates next steps. The ability to perform analysis, modeling and interpretation of data in support of decision-making. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required;

allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

CLIENT ORIENTATION: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education

• Completion of High school diploma or equivalent is required. Supplemental training in human resources, administration or related area is required.
• Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. The GGST is administered to applicants when required before the administration of a written assessment and/or interview. Successful passing of the Administrative Support Assessment Test (ASAT) in English at the United Nations Headquarters (UNHQ), Economic Commission for Africa (ECA), Economic and Social Commission for Western Asia (ESCWA), United Nations Office at Geneva (UNOG), United Nations Office at Vienna (UNOV), International Criminal Tribunal for Rwanda (ICTR) or International Criminal Tribunal for the former Yugoslavia (ICTY) may be accepted in lieu of the GGST.

Work Experience

• A minimum of five (5) years of progressive work experience in human resources, administration or related field is required.
• Experience in managing recruitment compliance review, similar to United Nations' Central Review bodies is desirable.
• Experience in the area of classification of positions is desirable.
• Experience in the recruitment of staff is desirable.
• Experience in the use of recruitment tools like PeopleSoft or Inspira is required.
• Experience in using Enterprise Resource Planning (ERP) systems such as SAP is desirable.
• Work experience of one (1) year or more in data analytics or related area is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of another official United Nations language is an advantage.