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  • Posted: Jan 22, 2020
    Deadline: Not specified
  • Note: Never pay any money to any recruiter for any purpose (certificates, medical testing, interview, work kit or any other thing).
    Momentum Credit was founded on the 29th of July 2013 and was formerly known as Platinum Bridging Capital Limited. The company rebranded to Momentum Credit in March 2017 with purposeful intent to reorient its focus to meet an overwhelming market need of providing structured working capital solutions to Individuals and Small Medium Enterprises (SMEs). SMEs ...
    Read more about this company

    Operations Manager

    Role Summary:

    This is a great opportunity to take ownership and grow with Kenya’s leading non-bank lender. Reporting to the CEO, you will be responsible for the overall service delivery to both internal and external stakeholders to ensure we deliver a world-class, award-winning customer experience.

    Key Responsibilities:

    • Ensure we deliver a service Turn Around Time (“TAT”) promise of less than 24 hours
    • Manage our Branch Infrastructure including ambience, maintenance and expansion
    • Manage Branch Coordinators to ensure they are well equipped, trained and monitored to meet our desired service standards
    • Manage Logbook securitisation with NTSA through the eCitizen TIMS portal
    • Lead the Customer Experience team to ensure we have a market-leading Net Promoter Score
    • Manage third party relationships that form critical elements in our service delivery including but not limited to; tracking services, valuation etc.

    Career Progression:

    We offer a competitive compensation and benefits package, and the opportunity to grow with responsibilities across Africa as we expand our team and products. Our business is growing at over 50% annually.

    Does this sound like you?

    • You are a graduate with 5+ years of experience in a service-oriented professional role
    • You have a passion for excellence in the delivery of a world-class customer and user experience
    • You would enjoy working in a fast pace, fast growth and dynamic environment
    • You have 2+ years of experience managing a team (~10 employees)
    • You have a strong track record of project management with a focus on execution
    • You build great relationships and are a strong verbal and written communicator in English
    • You are an analytical thinker who works with numbers on a daily basis
    • You have international exposure (education or work experience) or have worked with Global or Regional MNCs

    Method of Application

    Interested and qualified? Go to Momentum Credit on to apply
  • Send your application

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Average Salary at Momentum Credit
KSh 17K from 1 employee

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