Fresh Jobs at Summit Recruitment and Search

Key Responsibilities

• Participate in recruitment and selection activities including drafting and advertising job descriptions, screening applications, interviewing candidates.
• Onboarding new employees including pre-onboarding paperwork, workstation allocation, HRIS onboarding and training, and health insurance enrollment.
• Maintain and update an efficient HR database, monitor employee lifecycle, and prepare reports for turnover rates, absenteeism rates, and labor costs.
• Monthly payroll preparation and filing for statutory deductions.
• Participate in employee training and development, organizing and managing external training programs and maintaining training records.
• Participate in the formulation, implementation, and training of HR policies, processes, and procedures.
• As the first point of contact for any HR-related queries, effectively communicate with team members on an ongoing basis.

Qualifications:

• Must have a bachelor’s degree in human resources management.
• Must have 3+ years of work experience in recruiting and Hr preferably with a start-up corporate.
• Must have knowledge of Human Resource Information Systems, Payroll Software, and Applicants Tracking Systems.
• Good understanding of employment laws, human resources best practices, and legal guidelines.
• Should have Solid work ethics, integrity, and ability to maintain employee confidentiality.
• A people person with excellent interpersonal skills and a welcoming personality.

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Key Responsibilities

• Strengthen customer service capabilities by developing & enforcing Customer Service standards
• Maintain a comprehensive knowledge of our products, services, and promotions to effectively assist customers and provide accurate information.
• Identify and escalate complex or unresolved customer issues to the appropriate department for further assistance and resolution.
• Keep detailed and accurate records of customer interactions, transactions, and inquiries in our customer relationship management (CRM) system.
• Collaborate with cross-functional teams to ensure a seamless customer experience, working closely with sales, technical support, and other departments as needed.
• Continuously strive for personal and team improvement by actively participating in training sessions and keeping up-to-date with product knowledge and industry trends.
• Effective floor and queue management using provided tools & systems
• Resolve escalated and complex customer issues on-time.
• Build customer relations by interacting with customers on telephone, email or letter
• Implement and practice the principles of Quality Management System in daily job activities.
• Deliver regular reports on the company’s performance on customer satisfaction.
• Collection and documentation of all customer feedback obtained through interactions.
• Reviewing team performance regularly against set customer satisfaction goals.

Qualifications

• Must have a bachelor’s Degree in Business-related field from a recognized University.
• Must have a minimum of 5 years’ experience in a similar role in a fast-paced environment, preferably in the Tech sector.
• A professional course in Customer service will be an added advantage.
• Excellent verbal and written communication skills with a professional and friendly demeanor.
• Comfortable working in GMT-5 hours.
• Strong problem-solving and decision-making abilities, with a focus on finding solutions and providing exceptional customer experiences.
• Strong interpersonal skills & Leadership Skills.
• Time management skills.
• Ability to multitask and prioritize effectively in a dynamic and demanding work environment.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed.

Deadline for applications: 31st October 2023

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Key responsibilities

• Oversee implementation of HR policies and compliance at the call center branch.
• Drives recruitment and selection in line with the Company’s hiring policy and timely and accurate processing of payroll.
• Oversee employee’s personal information record keeping in compliance with the company policy.
• Tracks monthly Employee Engagement activities, solicits feedback from employees and implements recommendations based on budget. g. Prepare monthly HRM reports, and any other HR reports as required by the management.
• Ensures bi-annual Employee Satisfaction Surveys and action planning is conducted and timely coordination of monthly employee engagement activities at location.
• Champions Corporate Social Responsibility, Diversity and Inclusion initiatives at location level.
• Actively promotes Learning and Development and talent management initiatives.
• Oversees and coordinates the timely administration of performance management at the location.

Qualifications

• Master’s degree in human resources.
• Must have at least 5 years’ Experience working as a HR Manager in the Call center, Customer Experience or hospitality sectors.
• Must have Membership of the Institute of Human Resource Management, a valid good conduct and Ethics & Anti-Corruption.
• Must be very engaging, a team player, innovative, keen to detail and able to blend with young employees and have exceptional understanding of labour laws.

Deadline for applications: 20th October 2023

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Key Responsibilities

• Growing room & guest service revenue fee, average daily rate and RevPAR
• Forecasting and budgeting of room revenue and extra charges for the year, month and week.
• Ensuring proper PMS data management and setting yield controls in the PMS are order based in the forecasted demand.
• Ensure parallel pricing and inventory is maintained between all booking channels i.e booking engine, direct bookings, direct sales, walk-in’s online travel agents and airbnb.
• Monitoring of competitor demand/pricing/strategies and gathering & analysing of market intelligence.
• Key contact (account handler) for all E-commerce partners and actively maintain the business relationship.
• Assist in tracking and analysing of booking pace, for individuals, corporates and groups as well as denied and regretted business.

Qualifications

• Must have a bachelor’s degree in hospitality management or its related.
• Must have at least 4+ years of relevant experience in Revenue Management in a fast-paced environment.
• Must have at least 2 years in Reservations
• Good leadership skills with a hands-on approach and lead-by-example work style.
• Commitment to exceptional guest service with a passion for the hospitality industry
• Strong communication, problem solving and multi-tasking skills.
• Ability to work collaboratively across functions and cultures.
• Skilled with Microsoft Office software, especially in Excel.

Deadline for applications: 11th November 2023

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Key Responsibilities:

• Evaluate and prioritise partnership development opportunities within the framework of area, regional and organisational growth plans.
• Create a partnerships development plan, growth strategy and targets.
• Identify, research, and evaluate potential business opportunities, partnerships, and funding sources to support the Trust’s initiatives and projects.
• Meet existing and potential clients and build positive relationships.
• Prepare financial projections, reports and present in management meetings Attend events and conferences to promote the organisation’s products and services.
• Create and deliver compelling pitches, proposals, and presentations to prospective partners and funders, effectively communicating the Trust’s mission, impact, and vision.
• Remain updated on industry trends, market dynamics and emerging opportunities to ensure the Community Trust remains at the forefront of opportunities.
• Support the wider team in the overall growth of the organisation.

Qualifications

• Relevant Bachelor’s degree
• Proven experience (5 years) in partnership development, collaborations, fundraising and partnership management ideally within the non-profit or social enterprise sector.
• Proven track record and ability to network and build positive relations with partners and stakeholders.
• Tenacity and drive to seek new partnerships and meet or exceed targets.
• Interpersonal skills for building and developing relationships with partners.
• Excellent written and verbal communication and presentation skills
• A team player that supports colleagues
• Ability to sell ideas, products and services.
• Technical skills to understand and propose products or solutions by focusing on partner’s requirements.
• Excellent time management skills and the ability to multitask.
• Ability to manage complex projects and multi-task.
• Ability to flourish with minimal guidance, be proactive, and take initiative.

Deadline for applications: 5th November 2023