Vacancies at Equity Bank Kenya

Role Purpose

• This role is responsible for aligning the business unit’s people’s strategy with its overall business strategy. Working closely with line managers and key stakeholders, the HR Business Partner (HRBP) supports the setting of priorities, drives value‑adding initiatives, and contributes to the delivery of business results.
• The HR Business Partner serves as the primary point of contact for all HR matters within the supported units.
• The role provides guidance on HR policies, processes, and execution, ensuring a positive and consistent employee and manager experience across the full employee lifecycle within the assigned areas.

Key Responsibilities

• Serve as the single point of contact for the supported business units, providing strategic and operational HR advice while building managers’ capability to effectively lead and manage their teams.
• Support the development and sustenance of a strong organizational culture, while continuously enhancing the overall employee experience.
• Participate in talent acquisition activities, including job profiling, interviewing, and onboarding, to ensure the attraction and integration of the right talent.
• Lead and support the communication and implementation of change initiatives, acting as a change catalyst within the business unit.
• Act as a counsellor, coach, and mentor to staff and line managers on HR‑related matters.
• Coordinate and drive the development of a high‑performance culture through the effective implementation of integrated performance management frameworks and appropriate success measures.
• Coordinate and, where required, administer training and development initiatives, including training needs assessments and mitigation plans.
• Support the business in aligning people and business strategies, directions, and objectives through appropriate HR advice and interventions (e.g. aligning role profiles to emerging strategies and assessing the people impact of process re‑engineering initiatives).

Core Accountabilities and Deliverables 

• Act as the primary HR partner to assigned business units, ensuring timely, accurate, and compliant HR advice and support across all people‑related matters.
• Deliver effective people strategy execution, with clear alignment between business objectives, workforce plans, and HR interventions.
• Contribute to a strong and consistent organizational culture, demonstrated through engagement initiatives, feedback mechanisms, and improved employee experience outcomes.
• Support the end‑to‑end talent lifecycle, including approved job profiles, interview participation, onboarding effectiveness, and probation management within agreed timelines.
• Drive the successful implementation of change initiatives, ensuring clear communication, manager readiness, and minimal disruption to business operations.
• Enable a high‑performance culture through the effective rollout and monitoring of performance management processes, including goal setting, reviews, and calibration outcomes.
• Coordinate and support learning and development initiatives, including completion of training needs assessments and implementation of agreed development plans.
• Provide coaching and advisory support to line managers and employees, resulting in improved people management capability and reduced employee relations escalations.
• Ensure HR policies, processes, and practices are consistently applied and adhered to, supporting governance, audit, and risk requirements.

Key Technical Skills & Leadership Competencies

• Business acumen and commercial awareness
• Interpret business strategy and translate it into aligned human capital solutions
• In‑depth knowledge of the employee lifecycle
• Results orientation
• Change management capability
• High integrity and strength of character
• Mentoring, coaching, and relationship‑building skills

Qualifications

Experience Requirements

• At least 7 – 10 years in a HR Relationship Management position with experience in other core areas of HR (Talent acquisition, Employee relations, Reward appreciation, Talent management, Learning & Development, HR Services), and at least 3 years team leadership experience.
• Knowledge and/or experience with national and regional labor law, and tax and social security regulations  

Academic Qualifications and Certifications 

• Minimum - bachelor's degree in human resource management, Business, Finance, Social Sciences, or a related field from a recognized University or College. (Master’s degree an added advantage)
• Higher Diploma in Human Resource Management.
• A current member of Institute of Human Resource Management (IHRM K) or similar reputable HR professional body

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Overall job Purpose

• The overall objective of the role is to drive the delivery of aggressive incremental Trade & revenues for Supreme branches and drive their day-to-day trade business growth.
• The role’s key focus is to lead the country teams to focus on an ambitious growth of Trade business, building strategic trade relationships globally and maximizing cross selling opportunities and profitability for FI business.
• The role is also responsible for the co-ordination and management of both the trade & products including putting in place strategies to increase the various rebates that the Bank receives from the correspondence relationships with our Key FIs to support our cash & trade business.
• The role is also responsible for ensuring that adequate Limits have been put in place by our various international correspondent bank to support the local businesses.
• The holder will act as a liaison between the local and international financial institutions.

Key Accountabilities

Accountability: Operational Plan [ 15%]

• The design, development and delivery of the country trade sales operational plan.
• Formulate own operational plan across the various Trade products, including sales, product and channel’s needs, customer proposition and lending approach to FIs.
• Ensure the plan is aligned with the Group Trade Strategy and the Trade Sale Strategy and is supported by the various partners within the bank.
• Discover trade relationship opportunities that need to be explored to increase our products distribution.
• Accountability: Financial Performance [30%] 
• Overall responsibility for the growth of the Bank’s trade business revenues & profitability.
• Deliver financial targets for the Trade business in the countries, whilst positioning the Bank’s trade products revenue growth for medium term.
• Manage Cost-to income ratios for the business to ensure they are aligned with the countries objectives.
• Price deals appropriately in order to ensure the attractiveness of the deal to FI clients and that the return is commensurate with the risk and that the bank’s return is maximized.

Accountability: Sales Management [30%]

• Develop in-depth understanding of the trade business [trends & threats], the local economic/regulatory drivers.
• Build and maintain a productive and strategic trade products relationship with local trade Customers in our presence /non-presence market and other parts of the world in order to drive the development and delivery of trade business for the bank.
• Champion the delivery of consistent, seamless and trusted customer service to ensure business retention and loyalty from Financial Institutions.
• Co-ordinate marketing approach and portfolio focus of the various Trade business to ensure a high quality customer experience in order to maximize the Group’s revenues from the trade business.
• Obtain adequate credit facilities and support in set up of appropriate credit lines for local & foreign banks on best terms ensuring that the bank achieves a same day TAT for setting up Limits.
• Working with the Group Trade Product Head and the Credit Team embed a series of Trade products technical tools [including Risk-Return Calculators, FI Credit scoring etc ] to ensure the customer needs and the value of the solution to the clients are correctly understood and are profitable.
• Develop in-depth understanding of trade products for the Bank (trends, threats, and flows) and the economic/regulatory drivers.
• Participate in external trade forums/seminars to enhance the bank’s visibility as a “Go To” Trade Bank.
• Responsible for driving all the Trade business tactical strategies including all the initiatives identified in the Trade Strategy & the Financial Institution Trade Products Papers.
• Responsible for Trade products reviews and enhancement.

Accountability: Business Delivery [15%]

• Identify impediment to booking trade deals and resolve with the assistance of interrelated areas in the bank to ensure the deals in the pipeline are booked
• Proactively build an internal and external network that will facilitate the generation of Trade client leads (e.g. industry/trade associations, chamber of commerce, industry seminars etc.)
• On-going cross selling and upselling to the bank’s defined top Trade customers.
• Negotiate and close “stand alone” sales. Ensure that all client follow up activity including call reports, letters, tenders etc are produced to a high standard in a tight time frame and that all stakeholders are fully informed
• Provide input to product development and design of marketing and sales materials founded on understanding of Trade client’s needs.
• Ensure that all sales and performance management measures (e.g. sales pipeline tool, database, meetings etc) are adhered to.
• Respond to key Trade RFP’s pitch writing and presentation.
• Develop and implement various trade initiatives to drive sales and improve the bank’s visibility in terms of trade finance.

Accountability: Stakeholders Management [10%]

• Maintain relationships with the relevant internal stakeholders' groups within the countries to ensure the embedment of the commercialization ethos and drive collaboration.
• Seek out relevant local and global partners to ensure that trade business delivers the relevant and holistic business proposition.
• Manage skills training and knowledge transfers within the team, including Intra & inter teams training and knowledge transfer within the Group. Prioritizing the skills transfer to Branches and subsidiaries.
• Transfer and sharing of the best practice to ensure the teams receive appropriate training and development opportunities.
• Ensure we adhere to a high performing organization profile and that the necessary tools are in place to maximize the ability of our people.

Qualifications

Desired Academic Qualifications and Experience

• Degree in Commerce or equivalent
• Post graduate degree preferable
• 5 to 8 years’ experience in banking or Product management role.
• Proven track record in Financial Institution business either as a Product Manager or a Relationship Manager.

Knowledge & Skills 

• Strong selling and negotiation skills-must be “Deal closer”
• High quality written and verbal communication and presentation skills
• Excellent interpersonal skills
• Time Management
• Networking
• Enthusiasm and high level of drive

Competencies

• Personal and interpersonal skills
• Positive attitude
• Technical knowledge
• Commercial effectiveness
• Control Environment
• Management and Leadership

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Job Purpose:

• The Holder of the role shall oversee Credit Risk Underwriting duties within the branch.
• The Branch Credit Manager is responsible for overseeing the credit operations within the branch, ensuring the effective management of credit risk, and maintaining the quality of the loan portfolio.
• This role involves evaluating loan applications, making credit decisions, and ensuring compliance with the bank's credit policies and procedures.

Key Responsibilities 

• In charge of Credit underwriting process and chair of the Branch Credit Committee (B.C.C).
• Responsible for all credit reports such as PAR analysis, Portfolio distribution. reports, monthly credit reports, and any other information required by the Branch Manager.
• Co-ordinate perfection process from branch through head office and legal Department.
• Monitor adherence to the Bank SLA with various stakeholders along the credit process.
• Enforce compliance to all credit policies and procedures and other regulatory Policies at the branch.
• Overseeing proper customer records and documents management in the branch.
• Verification of branch system transactions relating to credit activities.
• Proactively support the Relationship Manager - Business in managing portfolio quality and minimize delinquency.
• Credit Evaluation: Assess and evaluate loan applications to determine creditworthiness and risk.
• Decision Making: Approve or recommend credit decisions within delegated authority limits.
• Customer Service: Provide excellent customer service by addressing client inquiries and resolving credit-related issues.
• Reporting: Prepare and present credit reports and analysis to senior management.
• Training: Provide training and guidance to branch staff on credit policies and procedures.
• Liaison person between the branch and regional office credit function.
• Perform any other duties as assigned from time to time.

Qualifications, Experience & Competencies

• Bachelors’ Degree in a finance or related field.
• At least 8 years of relevant working experience, with 3 of these having been in a Credit admin role.
• Thorough understanding of the Bank’s Lending strategy across various segments/sectors.
• Proven Credit Risk Management track supported by good underwriting skills.
• In-depth understanding of credit risk assessment, loan processing, and regulatory requirements.
• Relevant certifications in credit management or banking are a plus.

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Job Purpose:

• Reporting to the Regional RM Business, the RM- Biashara Banking has the responsibility to coordinate business at the regional level to ensure the bank strategies, goals and objectives are achieved. 
• The regional manager will support the business achieve its objectives on Customer Recruitment, Deposit mobilization, Growth of the asset, identifying Investment & Insurance opportunities, Quality management, Staff productivity, Training, and implementation of the segment strategy at the regional level. The role is at Assistant Manager Level. 

Key Accountabilities:

Monitoring and Surveillance/Quality Management

• Track on Daily Basis Loans originated at the branch level and smoke out Malpractices.
• Sample Loans disbursed at the branch daily and review decisions made.
• Daily engagement with staff on arrears management.
• Query daily arrears report with the officers and branch.
• Relationship management of the borrowers in the region.
• Ensuring compliance of staff to Policies &Procedures.

Training, Mentorship and Coaching

• Conducting refresher training to branch staff members.
• Training Branch Credit Committee and Ensure Quality of Loans originated are in Line with Policies &Procedures.
• Enhance the Organization culture and core values among the Sector Team members.
• Handholding, mentoring and coaching the staff within the region on the bank lending processes. 

Growth of business

• Participate in development of Sector Products and reviews based on market needs.
• Seek and manage Partnerships aligned to the Sector objectives.
• In charge of bringing business aggregators in the region with conjunction with various partnerships established by the bank.
• Enforcing service delivery within the stipulated SLAs.
• Organizing and Conducting marketing storms for branches.
• Follow up on closures of business leads generated from the marketing storms.
• Participate in formulation of the Sector strategy and ensures its full implementation. 

Staff Productivity

• Hold weekly performance review discussions with Biashara banking officers in the region.
• Regional Sector Staff Growth and development, Talent identification and recommendation for alignment to available opportunities
• Identifying staff gaps and advise the Regional RM Business on deployment of staff to branches.

Customer service

• Enforcing service delivery within the stipulated SLAs.
• A brand ambassador of equity bank in the market.
• Partnership Engagement
• In charge of regional micro aggregators
• Supporting the Branches in onboarding the various ecosystems and owning them end to end. 

Other roles include:

• Liaison with various Sector internal and external Stakeholders in the Region  
• Update and advise the Segment Head - Biashara Banking on progress of business in the region. 
• Any other duties as may be assigned by the line manager

Qualifications and Experience 

• Business- related university degree
• At least 6 years’ experience as a Relationship Supervisor- Biashara Banking.

Key Competencies and Skills

• Excellent interpersonal skills and demonstrated conflicts resolution skills.  
• Strong coaching skills  
• Strong communication, presentation, and negotiation skills  
• Self-Driven, an eye for detail and capacity to meet strict deadlines while working under pressure with minimal supervision.  
• Individual Leadership skills, Excellent Planning and organizing skills.  
• Mature personality & Team player  
• Flexibility and an ability to change focus areas when needed.  
• Self-motivated and a self-starter
• Excellent understanding of micro finance industry practices.  
• Exhibits an exceptional degree of creativity and resourcefulness.  
• Guides and transfers knowledge to his/ her team.   
• Excellent business relationship management skills and business closure techniques.