Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us
Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent
Read more about this company
About the Role
As the Regional Training Officer (RTO) you will be responsible for training and empowering the sales team with the knowledge and skills required to meet their sales targets. To prosper in this role coaching will be your daily role and your passion should be in training and working with diverse teams. This role requires 80% travel. You will be based in your respective region with frequent travel to other regions to support the sales teams as and when required.
Key Responsibilities
- Actively participate in the recruitment and selection process of new sales agents in the region
- Onboard all new sales agents by scheduling the orientation process, training the agents on the sales process,
- Assist in the development of a training curriculum and ensuring the training conducted is as per the training curriculum
- Do data clean up for your region to ensure that Sales Agents are properly mapped according to the cluster that they currently belong to every week
- Using the data on BI develop the individual coaching plan for each sales agent and ensure all resources needed by the agent are provided.
- Coaching each agent by observing what they are doing and providing guidance whenever needed,
- Identifying the knowledge gap among the sales agents by spending more time with them in the field and giving a necessary recommendation in filling the gaps,
- Developing training materials, conducting training sessions, evaluating and recommending areas for improvement
- Supporting the training financial objective by ensuring training activities are within budgets allocated and controlling costs.
- Ensuring all training done is towards achieving the sales strategy in place and reporting on the impact of the training program.
- Developing training courses, uploading on the learning management system and assigning the courses to respective departments.
Does This Sound Like You?
- Bachelors degree in a related field
- Passionate about developing others’ capabilities and empowering those around you.
- Willing to gain experience in ‘doing’ what is being asked of others before learning how to train it.
- Effective communicator in front of small-medium sized groups of people.
- Comfortable with ambiguity and experience working in a dynamic environment.
- Have discretion in using budgetary allocations for the region and/or department
- Experience in solar/ off-grid pump systems would be an advantage.
- Experience working in a start-up would be an advantage.
- Experience training experientially would be an advantage
- Work experience as a sales agent is an added advantage
- Experience in driving and a valid driving license is added advantage
go to method of application »
About the Role
Reporting to the Head of People & Culture, SunCulture is seeking a HRBP to work with the People and Culture team to build our organizational capacity & ensure we are creating an environment in which our staff can realize their full potential. To be successful in this role, the right candidate will bring knowledge & experience in providing support for SunCulture Kenya across key functional areas, including employee relations & engagement, compensation & benefits.
Key Responsibilities
Recruitment
- Continually develop and iterate the hiring process to cooperate best practices and eliminate bias in order to recruit the best people for SunCulture.
- Ensure all roles at SunCulture are properly documented through JDs by drafting JD’s, updating the recruitment tracker, and getting budgetary approval for roles above budget
- Collaborate with all departmental heads to align on their requirements for each role and agree on timelines for execution
- End to end publishing, shortlisting, and vetting of candidates through online and/or onsite interviews with clear back thought to fantastic candidate experience
- Follow best practice through handling viable and extensive background checks to ensure that due diligence is handled when dealing with hires
Service Delivery & Information
- Ensure day-to-day operations of People-related functions are addressed in a timely, efficient, and proactive manner. The objective is to deliver transactions in alignment with agreed HR service standards specifications.
- Maintain a response timeline of 24 hours and a resolution timeline for employee requests of 3 working days.
Data Integrity:
- Ensure data integrity of SunCulture HRIS tools and systems
- Ensure 95% completeness and accuracy of employee data on Fresh Teams.
- Ensure 95% completeness of employee documentation uploaded to Fresh Teams.
- Work with the Head of People & Culture to track and update the People dashboard with departmental metrics, monthly and quarterly expenses.
Employee Engagement
Onboarding
- Create and update an onboarding process document to guide the onboarding processes of new hires.
- Manage the onboarding of new hires to ensure seamless integration and optimize new hire productivity.
- Maintain an on-boarding rating of 8/10.
- Run 30, 60, and 90-day check-ins for new hires and use this data to enhance the onboarding process from time to time.
- Maintain a satisfaction rating of 7/10 for each check-in period.
- Collaborate with the Head of People & Culture on the improvement of the onboarding process
- Identify process improvements regarding onboarding at least once bi-annually.
Offboarding
Organization Design
- Coordinate the creation & tracking of process templates to aid business continuity within the People team.
- Assist in the development & implementation of SunCulture policies & procedures in collaboration with the Head of People & Culture.
- Update local intranet sections with policies, birthday & general employee information/data.
Performance Management
- Manage the on-boarding sessions with new hires on Performance Management
- Develop content, conduct presentations & facilitate learning sessions for staff on the performance management process.
- Coordinate PIP processes
Does This Sound like you?
- Bachelors degree in social science, or other HR-related fields.
- At least Kenya HR certification - KNEC or CHRP
- Interact with diplomacy & tact & follow-up on requests in timely & efficient manner.
- Must exhibit high levels of professionalism, integrity & ethical values at all times.
- Ability to maintain confidentiality on all issues & use judgment to execute duties & responsibilities.
- Experience in HRIS, HR analytics, and other relevant computer applications.
- Working knowledge of in-country employment regulations, e.g. Kenyan labor/employee relations statutes & capacity to apply them to SunCulture Kenya.
- Ability to intervene with all levels of staff, partners & contractors, individuals from diverse cultures, & the public with diplomacy & firmness.
- Excellent written, oral & interpersonal communication skills with the ability to work as a team member.
- Objectivity & the ability to apply People's rules & regulations in a fair & consistent manner.
- Ability to plan & prioritize own work under tight deadlines, be organized, take ownership of your work
- An agile trainer capable of training and being trained and be very resilient and flexible
go to method of application »
About Role
Reporting to the Deputy Head of Sales, the Regional Sales Manager has the primary responsibility for managing all sales activities within a defined geographical region. The role is field-based and requires proper planning within the assigned region and is suitable for an individual who is passionate about sales and people management. The successful candidate should be keen on working in a thriving tech-driven and innovative social impact business focused on small-scale farmers with an aim of transforming business.
Key Responsibilities
- Active participation in the setting of the sales targets and ensuring all Sales Team Leads get clear communication on the target.
- Conducts daily, weekly, monthly and quarterly sales performance reviews to ensure team performance delivery while offering support in the field and remotely.
- Own the regional sales targets and work on 100% achievement of the set targets through the team by ensuring the sales team leads are equipped with the necessary knowledge and skill to enable them to deliver result
- Have a good understanding of the territory and ensure proper agent distribution in the region, while solving all issues faced by the sales agents and ensuring the STLs and Sales agents clearly understand their commission structures and retrain periodically.
- Spearhead joint fieldwork with Sales Team Leads and Sale agents alongside weekly trainings to drive agent recruitment. Ensure the scheduled work plan from the Sales Team Leads are well executed through handling weekly work reviews and planning to review
- Building the business in the region through networking with other businesses for partnership opportunities and building relationships.
- Ensure their Sales Team Leads follow the set recruitment process and achieve target month on month with the key set competencies from SunCulture.
- Analyzing competitor activities in the region and assessing opportunities for business development.
- Managing the Sales Team Leads and ensuring they have the necessary tools and support to deliver on their roles
- Ensuring sales KPIs are achieved through frequent check-ins with the Sales Team Leads to ensure sales leads are converted to sales.
- Attending relevant industry events and conferences to build the business and generate leads.
- Ensuring team activities are in line with the sales strategy.
Does this sound like you?
- Experience working in the Central Rift region
- A Bachelor Degree in Sales and Marketing or other related fields
- At least 4 years experience in a leadership role and managing teams
- Ability to speak the local language and willingness to visit farms and do door to door sales as the role requires close engagement with farmers.
- Excellent communication, listening, and negotiation skills.
- Work experience in direct sales target driven business and good with a group presentation and selling
- Experience managing a team and passionate about mentoring and coaching.
- Comfortable with ambiguity and experience working in a dynamic environment.
- Detail-oriented, delivery-focused, and willing to learn.
- Experience in solar/ off-grid pump systems would be an advantage.
- Experience developing new territories from scratch is an added advantage.
go to method of application »
About the Role
Reporting to the Head of Sales and Training, the ideal candidate will head up our growing Telesales team. As a Telesales Team Lead, they will be responsible for setting weekly and monthly sales targets, training new Telesales staff, designing and implementing sales strategies, monitoring the key performance indicators of the sales team, and handling escalated customer complaints.
To ensure success as a Telesales Team Lead, they should have experience with Telesales, advanced managerial skills, and the ability to multitask. A top-notch Telesales Team Lead provides strong guidance and assistance to the Telesales team, ultimately boosting company sales.
Responsibilities
Team Management
- Curate and develop team KPIs to ensure delivery of SunCulture sales targets
- Motivate and empower their respective team reportees to achieve personal team KPIs
- Have weekly check-ins with the team to check on their pulse and also get to receive and give constructive feedback
- Escalate any discrepancies that may arise that will affect team performance to the line manager
Training, onboarding, and training of the Telesales Agents
- Develop a robust plan that will tie into the personal development and learning of the telesales team for the purpose of improvement and efficiency
- Have a quarterly review of all training needs of the team and collaborate with the Training department for consultation and execution.
- Buddy up with the newbies joining the SunCulture Telesales Team to ensure that they are set up for success.
Performance Management
- Ensure that the team have clearly laid out metrics to measure their performance and have that quantified to mid and end of year reviews
- Have secondary documentation that will tie into the check-ins and engagement of the team members to measure team satisfaction and also curb on attrition rate.
- Forecast on the team blockers that may affect their daily and quarterly performance so as to ensure they are all set up for success.
Team Support
- Handle all customer escalations that may have been difficult to be handled by the Telesales team or needed special attention
- Compile and present a high-level sales report to showcase needed deliverables of the team members to the Head of the sales team.
- Maintain customer relationships and also carry the SunCulture brand.
Does this sound like you?
- Bachelor’s degree in Marketing, communication, or any other related field.
- Previous experience working in the Telesales Department with proven aptitude to lead and manage teams.
- Strong managerial and sales skills.
- Good verbal and written communication skills.
- Ability to work well under pressure.
- Ability to write and present high-level strategic reports
- Strong organizational skills.
- Ability to quickly learn new skills, systems, and procedures
- Experience with Google Suite, Salesforce, Teamwork, and other CRM systems
- Thrive in resource-constrained environments
- Have discretion in using budgetary allocation for the department
- A proven record of ability to achieve through others
- Ability to handle multiple projects at the same time
go to method of application »
About Role
As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.
Responsibilities
Recruitment and training.
- Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products
- Train, and onboard the sales agents to ensure they have all been set up for success in bringing in sales and meeting the company KPIs
Team Management
- Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
- Track Lead generation and selling processes of the sales agents
- Coordinate aftersales customer service to ensure brand strength
Sales
- Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
- Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities
- Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand
Does this sound like you?
- Proven experience in a sales role in the energy sector
- Proven track record of successfully meeting sales quota
- Strong leadership abilities and outstanding interpersonal skills.
- Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
- Ability to work under deadline pressure and meet targets.
- Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
- Independent thinker with proactive decision-making capabilities
- Comfortable with ambiguity and experience working in a dynamic environment
- Have the ability to handle pressure, meet targets, keep cool-temper, and handle rejection gracefully.
- Be organized and be an expert in time management- both at personal and team levels
- A diploma or degree is an added advantage.
go to method of application »
About Role
As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.
Responsibilities
Recruitment and training.
- Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products
- Train, and onboard the sales agents to ensure they have all been set up for success in bringing in sales and meeting the company KPIs
Team Management
- Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
- Track Lead generation and selling processes of the sales agents
- Coordinate aftersales customer service to ensure brand strength
Sales
- Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
- Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities
- Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand
Does this sound like you?
- Proven experience in a sales role in the energy sector
- Proven track record of successfully meeting sales quota
- Strong leadership abilities and outstanding interpersonal skills.
- Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
- Ability to work under deadline pressure and meet targets.
- Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
- Independent thinker with proactive decision-making capabilities
- Comfortable with ambiguity and experience working in a dynamic environment
- Have the ability to handle pressure, meet targets, keep cool-temper, and handle rejection gracefully.
- Be organized and be an expert in time management- both at personal and team levels
- A diploma or degree is an added advantage.
go to method of application »
About Role
As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.
Responsibilities
Recruitment and training.
- Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products
- Train, and onboard the sales agents to ensure they have all been set up for success in bringing in sales and meeting the company KPIs
Team Management
- Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
- Track Lead generation and selling processes of the sales agents
- Coordinate aftersales customer service to ensure brand strength
Sales
- Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
- Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities
- Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand
Does this sound like you?
- Proven experience in a sales role in the energy sector
- Proven track record of successfully meeting sales quota
- Strong leadership abilities and outstanding interpersonal skills.
- Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
- Ability to work under deadline pressure and meet targets.
- Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
- Independent thinker with proactive decision-making capabilities
- Comfortable with ambiguity and experience working in a dynamic environment
- Have the ability to handle pressure, meet targets, keep cool-temper, and handle rejection gracefully.
- Be organized and be an expert in time management- both at personal and team levels
- A diploma or degree is an added advantage.
go to method of application »
About Role
As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.
Responsibilities
Recruitment and training.
- Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products
- Train, and onboard the sales agents to ensure they have all been set up for success in bringing in sales and meeting the company KPIs
Team Management
- Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
- Track Lead generation and selling processes of the sales agents
- Coordinate aftersales customer service to ensure brand strength
Sales
- Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
- Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities
- Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand
Does this sound like you?
- Proven experience in a sales role in the energy sector
- Proven track record of successfully meeting sales quota
- Strong leadership abilities and outstanding interpersonal skills.
- Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
- Ability to work under deadline pressure and meet targets.
- Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
- Independent thinker with proactive decision-making capabilities
- Comfortable with ambiguity and experience working in a dynamic environment
- Have the ability to handle pressure, meet targets, keep cool-temper, and handle rejection gracefully.
- Be organized and be an expert in time management- both at personal and team levels
- A diploma or degree is an added advantage.
go to method of application »
About the Role
Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the service centers. 50% of the role expectation is highly centered around sales with overall support for the shop operations and general management.
Key Responsibilities
Customer Service
- Maintaining a positive, empathetic, and professional attitude towards customers at all times.
- High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
- Acknowledging and resolving customer complaints within stipulated SLAs.
- Communicating with customers through various channels and responding promptly to customer inquiries.
- Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
- Ensure service center operational standards are adhered to.
- Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
- Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
- Assist in sales/after sales requests placed by various customers and team members.
- Follow up on customer issues to resolution by following the stipulated aftersales escalation process.
Aftersale
- Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
- Providing feedback to all customers in reference to their queries and aftersale issues.
- Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
- Ensure all spare parts are available in the service center and proper inventory management.
- Generate all reports in reference to service center activities and stock level.
Sales
- Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.
- Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
- Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.
Does this sound like you?
- A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
- At least 2 years of proven experience in sales or customer service.
- Proven track record of successfully meeting sales targets.
- Outstanding interpersonal skills with the ability to interact freely with customers.
- Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
- High EQ with the ability to work under pressure, and meet deadlines, and targets set.
- Passion for customer service, the industry, and current trends adaptable for SunCulture.
- Independent thinker with proactive decision-making capabilities.
- Comfortable with ambiguity and experience working in a dynamic environment.
- Be organized and be an expert in time management- both at personal and team levels.
go to method of application »
About the Role
Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the service centers. 50% of the role expectation is highly centered around sales with overall support for the shop operations and general management.
Key Responsibilities
Customer Service
- Maintaining a positive, empathetic, and professional attitude towards customers at all times.
- High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
- Acknowledging and resolving customer complaints within stipulated SLAs.
- Communicating with customers through various channels and responding promptly to customer inquiries.
- Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
- Ensure service center operational standards are adhered to.
- Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
- Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
- Assist in sales/after sales requests placed by various customers and team members.
- Follow up on customer issues to resolution by following the stipulated aftersales escalation process.
Aftersale
- Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
- Providing feedback to all customers in reference to their queries and aftersale issues.
- Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
- Ensure all spare parts are available in the service center and proper inventory management.
- Generate all reports in reference to service center activities and stock level.
Sales
- Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.
- Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
- Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.
Does this sound like you?
- A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
- At least 2 years of proven experience in sales or customer service.
- Proven track record of successfully meeting sales targets.
- Outstanding interpersonal skills with the ability to interact freely with customers.
- Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
- High EQ with the ability to work under pressure, and meet deadlines, and targets set.
- Passion for customer service, the industry, and current trends adaptable for SunCulture.
- Independent thinker with proactive decision-making capabilities.
- Comfortable with ambiguity and experience working in a dynamic environment.
- Be organized and be an expert in time management- both at personal and team levels.
go to method of application »
About the Role
Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the service centers. 50% of the role expectation is highly centered around sales with overall support for the shop operations and general management.
Key Responsibilities
Customer Service
- Maintaining a positive, empathetic, and professional attitude towards customers at all times.
- High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
- Acknowledging and resolving customer complaints within stipulated SLAs.
- Communicating with customers through various channels and responding promptly to customer inquiries.
- Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
- Ensure service center operational standards are adhered to.
- Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
- Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
- Assist in sales/after sales requests placed by various customers and team members.
- Follow up on customer issues to resolution by following the stipulated aftersales escalation process.
Aftersale
- Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
- Providing feedback to all customers in reference to their queries and aftersale issues.
- Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
- Ensure all spare parts are available in the service center and proper inventory management.
- Generate all reports in reference to service center activities and stock level.
Sales
- Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.
- Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
- Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.
Does this sound like you?
- A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
- At least 2 years of proven experience in sales or customer service.
- Proven track record of successfully meeting sales targets.
- Outstanding interpersonal skills with the ability to interact freely with customers.
- Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
- High EQ with the ability to work under pressure, and meet deadlines, and targets set.
- Passion for customer service, the industry, and current trends adaptable for SunCulture.
- Independent thinker with proactive decision-making capabilities.
- Comfortable with ambiguity and experience working in a dynamic environment.
- Be organized and be an expert in time management- both at personal and team levels.
go to method of application »
About the Role
Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the service centers. 50% of the role expectation is highly centered around sales with overall support for the shop operations and general management.
Key Responsibilities
Customer Service
- Maintaining a positive, empathetic, and professional attitude towards customers at all times.
- High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
- Acknowledging and resolving customer complaints within stipulated SLAs.
- Communicating with customers through various channels and responding promptly to customer inquiries.
- Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
- Ensure service center operational standards are adhered to.
- Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
- Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
- Assist in sales/after sales requests placed by various customers and team members.
- Follow up on customer issues to resolution by following the stipulated aftersales escalation process.
Aftersale
- Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
- Providing feedback to all customers in reference to their queries and aftersale issues.
- Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
- Ensure all spare parts are available in the service center and proper inventory management.
- Generate all reports in reference to service center activities and stock level.
Sales
- Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.
- Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
- Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.
Does this sound like you?
- A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
- At least 2 years of proven experience in sales or customer service.
- Proven track record of successfully meeting sales targets.
- Outstanding interpersonal skills with the ability to interact freely with customers.
- Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
- High EQ with the ability to work under pressure, and meet deadlines, and targets set.
- Passion for customer service, the industry, and current trends adaptable for SunCulture.
- Independent thinker with proactive decision-making capabilities.
- Comfortable with ambiguity and experience working in a dynamic environment.
- Be organized and be an expert in time management- both at personal and team levels.
go to method of application »
About the Role
Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the service centers. 50% of the role expectation is highly centered around sales with overall support for the shop operations and general management.
Key Responsibilities
Customer Service
- Maintaining a positive, empathetic, and professional attitude towards customers at all times.
- High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
- Acknowledging and resolving customer complaints within stipulated SLAs.
- Communicating with customers through various channels and responding promptly to customer inquiries.
- Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
- Ensure service center operational standards are adhered to.
- Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
- Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
- Assist in sales/after sales requests placed by various customers and team members.
- Follow up on customer issues to resolution by following the stipulated aftersales escalation process.
Aftersale
- Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
- Providing feedback to all customers in reference to their queries and aftersale issues.
- Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
- Ensure all spare parts are available in the service center and proper inventory management.
- Generate all reports in reference to service center activities and stock level.
Sales
- Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.
- Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
- Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.
Does this sound like you?
- A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
- At least 2 years of proven experience in sales or customer service.
- Proven track record of successfully meeting sales targets.
- Outstanding interpersonal skills with the ability to interact freely with customers.
- Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
- High EQ with the ability to work under pressure, and meet deadlines, and targets set.
- Passion for customer service, the industry, and current trends adaptable for SunCulture.
- Independent thinker with proactive decision-making capabilities.
- Comfortable with ambiguity and experience working in a dynamic environment.
- Be organized and be an expert in time management- both at personal and team levels.
go to method of application »
About the Role
Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the service centers. 50% of the role expectation is highly centered around sales with overall support for the shop operations and general management.
Key Responsibilities
Customer Service
- Maintaining a positive, empathetic, and professional attitude towards customers at all times.
- High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
- Acknowledging and resolving customer complaints within stipulated SLAs.
- Communicating with customers through various channels and responding promptly to customer inquiries.
- Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
- Ensure service center operational standards are adhered to.
- Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
- Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
- Assist in sales/after sales requests placed by various customers and team members.
- Follow up on customer issues to resolution by following the stipulated aftersales escalation process.
Aftersale
- Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
- Providing feedback to all customers in reference to their queries and aftersale issues.
- Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
- Ensure all spare parts are available in the service center and proper inventory management.
- Generate all reports in reference to service center activities and stock level.
Sales
- Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.
- Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
- Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.
Does this sound like you?
- A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
- At least 2 years of proven experience in sales or customer service.
- Proven track record of successfully meeting sales targets.
- Outstanding interpersonal skills with the ability to interact freely with customers.
- Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
- High EQ with the ability to work under pressure, and meet deadlines, and targets set.
- Passion for customer service, the industry, and current trends adaptable for SunCulture.
- Independent thinker with proactive decision-making capabilities.
- Comfortable with ambiguity and experience working in a dynamic environment.
- Be organized and be an expert in time management- both at personal and team levels.
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail