Vacancies at Old Mutual Kenya

Job Description

The Relationship Manager will be responsible for design, development, sales and business development of product propositions and platforms that deliver holistic solutions to Faulu Microfinance Bank customers and their ecosystems within the assigned sector in Institutional Banking.
The role holder shall also be responsible for managing the performance of the products throughout the life cycle ensuring that customer value and ROI are optimized.

Key Measurable Goals

• Grow IB customer base and business volumes as per agreed targets.
• Generate and improve profitability on a portfolio of new customer relations.
• Market for sustainable growth and overall stability on the liabilities through growth of current account/collection business as well as wholesale deposits from institutional clients (sector focus will be stated on KPI).
• Collaborate cross-functionally with teams internally to define priorities, plan joint roadmaps with partners and help solve critical issues across the organization.
• Proactively push product thinking and work closely with product and engineering teams, both internally and externally to build the best experiences for users.
• Identify, cultivate, and develop business relationships among the targeted Institutions, Government ministries, Developmental Agencies & NGOS, Religious institutions, Law firms and Non-Bank Financial institutions and respond as appropriate with a suitable product package based on the analysis of the Institution’s needs.

Key Responsibilities

Strategy

• To formulate marketing plans/strategies towards targeting of institutions for the purpose of acquiring deposits.
• To ensure adequate customer retention strategies are employed to attain growth from existing customers,
• Formulate and implement strategies that generate income from the financial institutions.

Business Development

• Full responsibility for assigned sector product lines and all sales and business development activities for the bank
• Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs
• Implement a focused relationship management system, which increases the Bank’s ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy
• Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise
• Target, pitch to, and translate calls to institutions into a source of deposits.
• To attend institutional functions and to constantly expand, network within those institutions.
• To offer advisory services to the same institutions related to cash management and investment options.
• Must constantly review positions with existing institutions with an aim of cross selling and wallet sizing within the institutions.
• Sector performance & analysis: Should maintain relevant reports and data of existing Institutions as well as keep up to date on developments in the said institutions.
• Constant research on the economic atmosphere with regards to the various sectors in the industry.

Customer Care

• Initiate and monitor customer/Bank contact at all levels and functions, ensuring that customers enjoy the highest standards of service.
• Monitor counter services for collection business/institutional/asset clients.
• Monitor relationships on a day-to-day basis to ensure good customer service on the maintenance of SLA.
• Pproactively manage expiring limits for loans & guarantees

Compliance:

• Ensure compliance with both internal and external regulatory requirements. Working closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with institutional banking.
• Developing and continuously reviewing business operational policies and procedures ensuring their compliance.

Education

A degree in a business-related field i.e. Bachelor of Commerce, Business Administration, Economics or Banking/Finance

Knowledge and Skills

• Possess Public Relationship skills in both formal and social gatherings and
• Ability to establish and maintain effective working relationship with those interacted with in the course of carrying out duties.
• Must possess sound knowledge of Bank products.
• Emotional Intelligence: Dynamic, individual with the ability to work under pressure.
• Excellent selling skills
• Strong networking skills, for both internal and external networks
• Relationship Management skills with excellent Human Relations skills, communication skills and interpersonal skills
•  A passion for performance, building team play, and achievement in a competitive and dynamic environment
• Hardworking, strategically minded individual with excellent leadership, organizational, and planning skills
• Commercial awareness and customer focus
• Pleasant, honest outgoing, well-groomed and self-driven

Experience

• Previous experience in a successful bank or within the bank with at least 5 years’ experience in Relationship Manager position, preferably in institutional banking.

Personal Attributes

• Demonstrate leadership abilities.
• Confident, Integrity, Diligent
• Attention to detail​.

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Job Description

Reporting to the Head of Technology Infrastructure, the candidate will be responsible for LAN and WAN Management, Capacity planning and maintenance, Securing Network Operations, Set up and operation of adequate Network Monitoring and Reporting Capabilities. The candidate will also support the IP Telephony and Contact Center environment as well as perimeter, data center network security deployments.

Key Objectives and Responsibilities

Infrastructure Management

• Responsibility for the support and management of the entire Oldmutual network
• Responsible for management and execution of all LAN, WAN, Wireless LAN, IP Telephony, Contact Center, Firewall and network security operations.
• Responsible for efficient operations of the entire network across all the mediums supporting the business.
• Routine maintenance operations and patching to ensure the health of the network is maintained and improved.
• Ensuring appropriate support agreements for external support are in place and effectively enforced.
• Ensure network operations are compliant to external and internal compliance regulations.
• Responsible for achieving SLA for as per business agreed timelines.
• Responsive or ensuring that all network resources on premise and on the cloud are available to the business.
• Ensure the firewalls and security deployments are operating efficiently and support any changes and upgrades required.
• Support regional teams in handling escalations and project initiatives.

Capacity planning and maintenance

• Responsibility for network capacity management tasks such as managing and installing bandwidth upgrades.
• Reporting and planning for capacity upgrade/downgrade changes and executing in manner that is cost efficient to the business.
• Set up of the required capacities for the networks to serve new and existing business projects.

Secure Network Operations

• Joint secure design, set up and support of all Primary and secondary MPLS Networks and connectivity installations.
• Review of the internal and perimeter network security working closely with Security Function, achieve acceptable network security.
• Achieve secure intra network data flow within the business systems and external partners.
• Be part of maintaining an up to date and compliant data center security solution.

Set up and operation of adequate Network Monitoring and Reporting Capabilities

• Set up automated network monitoring and diagnostic technology.
• Produce adhoc, daily, weekly, monthly and quarterly performance reports for the entire network and servers from the monitoring tools in place.
• Ensure both the internal and external SLAs are met for network services contracted to the business.

Incident, Problem and Change Management

• Adhere to access and change window for all approved infrastructure changes.
• Responsible for the set-up and execution of emergency response plan for all network outage incidents.
• Ensure all incidents, problems and changes logged and documented, evidenced, and closed within the stipulated SLA.

Vendor Management

• Managing vendors to derive quality as stipulated in contracts.
• Negotiate costs for services being rendered.
• Oversee Quarterly review meetings with infrastructure vendors.

Academic Requirements and Professional Affiliations

• Graduate in information systems or related discipline
• CCNA (Routing and Switching) certification.  CCNA/CCNP (R&S, Wireless, Voice) certification or higher will be an added advantage.
• Certification in Firewall technologies and solutions.
• Certification in cloud technologies will be an added advantage.
• At least 5 years’ experience in networks and data center support including, but not limited to, LAN, WAN, Wireless, Firewalls, Network Access Control, VPNs,  Contact Center Systems, Contact Center 3rd party applications (Call Accounting, Call Recording, Analytics, Reporting, Campaign management)  and IP telephony infrastructure in a large, distributed environment.