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  • Posted: Dec 9, 2021
    Deadline: Dec 20, 2021
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  • Family Bank (formely Family Finance Building Society) was registered as a Building Society in October 1984 in Kenya, under the Building Societies Act and commenced operations in the early 1985. Family Bank converted into a fully fledged bank in May 2007 and the main driver for our conversion was the need to offer a wider range of products and services to our...
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    Relationship Manager Institutions

    Job Purpose:

    The purpose of the role is to build and manage rapport with Institutions such as Saccos, Microfinance institutions, Churches, Institutions of higher learning and Schools. The key responsibility being; customer acquisition, retention and income generation from the sales of the banks products.

    Key Responsibilities:

    BUSINESS DEVELOPMENT

    • Stability of the liabilities side of the balance sheet of the bank through institutional deposit mobilization.
    • Growth of the existing deposit book as per the set organizational targets through growth of current accounts/collection business as well as wholesale deposits from the focus institutions.
    • New client onboarding through the development of a pipeline of prospective clients to ensure sustainable growth of the Portfolio.
    • Income generation from the existing clientele through recruitment into digital financial services.
    • Keeping abreast of developments in the market; being aware of the new developments within the Saccos, Microfinance institutions, Churches, Institutions of higher learning and Schools.
    • Identify and address assigned customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
    • Maintain a pipeline of prospective clients targeted for purposes of onboarding.
    • Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
    • Prepare Customer sales coverage plans to ensure each relationship is managed according to the Family Bank customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
    • Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are not lost to competitors.
    • Growth of quality loan book for the focus sectors.
    • PAR management for loans in the focus group.
    • Manage existing relationships to deepen the relationship for Business Banking solutions through customer requirements and continuous contact.
    • Initiating and monitoring customer/Bank contact at all levels, ensuring that customers enjoy the highest standards of service.
    • Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
    • Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
    • Role Models the Brand and Corporate Values of the Bank both internally and externally.
    • Works as part of a team for the purpose of winning together.

    The Person:

    The ideal candidate must possess the following:

    Qualifications

    • Bachelor’s degree in Commerce/Business related field.
    • Strong presentation skill set
    • Good analytical skills.
    • Knowledge of Institutional Banking products.
    • Highly effective communication and collaboration skills.
    • High level of cooperation with others and is responsive to the bank’s and team’s needs.
    • AMC/CFT training/knowledge.

    Key Competencies and Attributes

    • Builds networks and maintains strong relationships.
    • Good negotiation skills.
    • Good listening skills.
    • Pleasant and able to relate well in diverse social set ups and teams.
    • Upholds high standard of Professionalism, integrity and respect for others.

    go to method of application »

    Project Management Officer

    Are you a go getter, positive minded individual who fits the role profile captured below? There is an opportunity for ambitious, self-driven individuals to fill the above position.

    REPORTING TO: Project Manager.

    Job Purpose: The project management officer is responsible for developing and managing technology projects and their cost, time and scope. The holder of this role will be required to ensure that all projects are completed within the assigned budget and time and will deliver the required scope. He/she will be required to manage all project dynamics including stakeholder managements, vendor management, meetings coordination, project plan, communication plan, allocating tasks and setting of project milestones.

    Key Responsibilities:

    • Lead the development and delivery of a broad, coordinated set of project plans and programs to meet the goals and strategic priorities of the Bank.
    • Lead all ICT project teams and project working committees and be accountable to the respective sponsors and accountable executives of the projects, senior management and the Board of the Bank.
    • Cultivate contacts with vendor or developers to obtain information about future vendor developments in the functional area and influence those developments in ways favorable to the organization.
    • Facilitate the definition of service levels and customer requirement, interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery.
    • Represent clients’ needs as appropriate to senior management and work cross-functionally to solve problems and implement changes.
    • Facilitate the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas.
    • Manage all ICT project deliverables within the cost budgets and project timelines.
    • Develop methods to monitor projects progress; and provide corrective supervision if necessary.
    • Liaise with business users to conduct comprehensive User Acceptance Tests (UATs) with all new deployments for compliance and ensure the business needs are met
    • Continuously improve project management toolkits and methodologies used within ICT.
    • Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies and procedures.
    • Appropriate internal controls through adherence to the ICT policies and procedures
    • Embed - a culture of teamwork within ICT and in the respective Business.
    • Takes a leading role in driving culture and change management
    • Any other official duty that may be allocated by management from time to time.

    The Person:

    The ideal candidate must possess the following:

    Qualifications:

    • Bachelor’s degree in Computer Science, Information Technology, MIS, or related fields.
    • 2 or more years of experience in the areas of project management.
    • Certification in the related field is advantageous, preferably PRINCE2, PMP or other related Project Management Certifications.

    Key Competencies and Attributes:

    • Strong & tested project management skills, including sponsor relations & risk management.
    • Demonstrated experience in delivering ICT projects
    • Excellent analytical & problem solving skills.
    • Strong persuasion and negotiation skills, including conflict resolution skills.
    • Excellent interpersonal skills, team management & communication skills.
    • Ability to handle pressure, conflicting priorities and manage constant changes.
    • Business engagement skills, stakeholder management
    • Solution builder
    • Analytical skill
    • Has passion and drive to influence the development of people
    • Upholds high standard of Professionalism, integrity and respect for others.
    • Able to coach, motivate and develop talent within the Bank.
    • Capacity to influence decisions at senior management levels
    • Communicates effectively
    • Engages and influences stakeholders for high performance in teams.

    go to method of application »

    Relationship Manager Public Sector

    The role requires a go-getter, positive minded individual who fits the role profile captured below?

    Reporting to: Chief Officer-Public Sector

    Job Purpose:

    The purpose of the role is to build and manage rapport with Public Sector Clients. The key responsibility being; customer acquisition, retention and income generation from the sales of the banks products.

    Key Responsibilities:

    BUSINESS DEVELOPMENT

    • Ensuring proper systems are in place to effectively manage AML/CFT risk at your level.
    • Management of ongoing relationships with existing Public partners and where relevant, leverage those relationships to greater collective impact.
    • Managing Strategic partnerships agreements within the Public Sector.
    • Provide timely and accurate reporting of pipeline, strategic partnerships and management activities.
    • Developing own strategy with clear action plans to ensure achievement of desired results.
    • Growth of the existing deposit book as per the set organizational targets through growth of current accounts/collection business as well as wholesale deposits from the Public Sector.
    • New client onboarding through the development and maintenance of a pipeline of prospective clients within Public Sector to ensure sustainable growth of the Portfolio.
    • Identify and address assigned customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
    • Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
    • Prepare Customer sales coverage plans to ensure each relationship is managed according to the Family Bank customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
    • Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are not lost to competitors.
    • Ensure great working relationship with team members for overall achievement of departmental goals
    • Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
    • Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
    • Role Models the Brand and Corporate Values of the Bank both internally and externally.
    • Works as part of a team for the purpose of winning together.
    • Any other official duties that may be allocated from time to time by management.

    The Person:

    The ideal candidate must possess the following:

    Qualifications

    • Bachelor’s degree in Commerce/Business related field.
    • Have a minimum of 5 years working in the Banking Industry; with relevant experience in product knowledge and risk management
    • Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry
    • Able to apply Financial knowledge and skills to achieve business goals
    • Able to identify and minimize potential and inherent risks in banking
    • Communicates effectively and is able to explain complex Business issues
    • Track record of motivating, managing and developing individuals and teams to achieve results.
    • Proficient in the use of Banking and office management systems

     

    Key Competencies and Attributes

    Interpersonal:

    • Goal focused and able to spot business opportunities
    • Builds networks and maintains strong relationships
    • Able to manage and influence others to achieve results
    • Has passion and drive to achieve results under difficult circumstances
    • Pleasant and able to relate well in diverse social set ups and teams
    • Upholds high standard of Professionalism, integrity and respect for others

    Management and leadership ability:

    • Able to identify, motivate and develop talent within the Bank.
    • Capacity to influence decisions at senior management levels
    • Communicates effectively
    • Drives high performance in teams.

    Method of Application

    ALL applicants MUST apply online to the email; [email protected]; closing date is 20th December 2021. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

     

    “We are an equal opportunity employer”

    Note: Get your CV ready for 2022. Order our 100% professional CV Service.

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