Jobs at GiveDirectly

What you’ll do:

Strategy & Product Vision: Defining the Cash + Coaching Model

• Own the vision and roadmap for Cash + Coaching across content, channel, and dosage
• Distill insights from graduation, behavioral science, and digital coaching theory and research into a clear, scalable product strategy
• Define a modular “menu” of coaching components (e.g., soft skills, transfer planning, digital literacy, market linkages, savings tools) and how they layer onto large transfers
• Make principled tradeoffs between intensity and scalability — identifying what truly drives impact versus what adds cost or complexity

Building & Scaling User-Facing Coaching Products

Lead development of digitally enabled coaching tools, including:

• AI or rules-based chatbots (e.g., WhatsApp-based planning and follow-through tools)
• Video-based “wise intervention” and edutainment content
• Tablet-based or volunteer-enabled digital curricula

Develop repeatable, evidence based protocols and curriculum for light-touch in-person touch points, including 

• Training sessions to use digital products 
• Scripts and labelling at community meetings
• Market linkage interventions 
• Analogue versions of digital products for users who cannot access them 
• Translate product concepts into clear technical specifications in partnership with our internal Tech team and external vendors
• Ensure tools are designed for low-literacy, low-connectivity environments
• Sequence releases thoughtfully, balancing speed with quality

Partnerships, Vendor Management & Country Pilots

• Build and manage strategic partnerships with graduation implementers, academic partners, tech and edutainment vendors 
• Evaluate when to build in-house vs. adapt or license external content 
• Lead deep-dive collaborations with country Programs teams (e.g., Rwanda, Mozambique, Malawi) to pilot and refine interventions
• Manage budgets, scopes of work, contracts, and performance of external vendors and collaborators
• Navigate tradeoffs between open collaboration and long-term scalability

Learning & External Positioning

• In collaboration with the research team and academic collaborators, ensure the success oversee rapid pilots and structured experiments of the coaching components you have created 
• Contribute to donor-facing strategy and sector positioning around scalable “graduation-lite” models
• Represent GiveDirectly in sector conversations on digital coaching, graduation, and cost-effective poverty reductions

What you’ll bring:

• Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
• Language Requirement: English, French preferred 
• 8-10+ years of experience designing or leading graduation, economic inclusion, or cash-plus programs
• Direct experience building or scaling digital coaching products (e.g., chatbot, app-based curriculum, edutainment platform, digital financial literacy tools)
• Deep familiarity with the graduation evidence base and coaching methodologies
• Strong project management skills, with demonstrated ability to juggle multiple internal teams, country programs, and external vendors simultaneously
• Experience translating behavioral or training concepts into scalable operational systems
• Excellent written communication and strategic thinking skills

go to method of application »

Responsibilities: 

Recipient Engagement

• Receive and respond to inbound calls, addressing inquiries, concerns, and complaints with empathy, accuracy, and professionalism.
• Conduct phone surveys to verify receipt of transfers, assess recipient satisfaction, and identify any challenges faced during the process.
• Make recipients aware of the objectives, conditions, and expectations of GiveDirectly projects transparently and respectfully.
• Follow standardized communication scripts and protocols to ensure consistency and clarity in messaging.
• Escalate complex or sensitive cases—especially those involving safety concerns, fraud, or urgent needs—to supervisors through appropriate channels.
• Support other communication platforms, such as SMS or outbound calling, to ensure holistic recipient support.

Data Collection and Quality Assurance 

• Accurately collect, confirm, and record all recipient interactions using the designated data collection tools (e.g, Commcare, Salesforce), ensuring completeness and integrity of information.
• Adhere strictly to survey scripts and question flow to maintain consistency and data comparability.
• Flag unclear or suspicious responses to supervisors or the Quality Assurance (QA) team for further review.
• Support quality monitoring efforts by cooperating with live call audits, feedback sessions, and spot checks.
• Maintain confidentiality and uphold ethical standards in handling recipient information and sensitive data.

Program Support and Process Improvement

• Provide frontline insights and timely feedback to support the smooth implementation of GiveDirectly’s cash transfer programs.
• Identify recurring issues, recipient concerns, or communication gaps and escalate them to supervisors or relevant teams for resolution.
• Collaborate with team leads, QA staff, and call centre managers to improve scripts, workflows, and escalation procedures.
• Participate in pilot testing or rollout of new tools, processes, or program changes, offering input from the recipient perspective.
• Support operational flexibility by taking on additional tasks as needed during high-volume periods, special campaigns, or new project launches.
• Monitor personal performance against set KPIs and suggest ways to enhance efficiency, accuracy, and call quality.

Content Generation

• Share insights from recipient interactions to inform the development and refinement of scripts, FAQs, and program communication materials.
• Support translation and localization efforts by flagging unclear language or suggesting culturally appropriate phrasing for communications that showcase GiveDirectly’s impact.

Required Qualifications

• Possess a Degree/Diploma in Public Health, Nursing & Clinical services, Community Health, or other health-related courses
• Candidates with at least 2 years of practical experience working with expectant mothers, medical/hospital set up, or community health in a rural setting will have an added advantage
• Experience conducting monitoring or survey-based phone interviews is an added advantage.
• Proficiency in the Dholuo language is a MUST.
• Proficiency in English and Kiswahili
• Strong ethics and commitment to integrity, especially in handling sensitive data and recipient information.
• Excellent interpersonal and communication skills.
• High attention to detail and ability to follow complex instructions with consistency.
• Comfortable working in rural, remote, or challenging environments.
• Tech-savvy and comfortable using smartphones or tablets for data collection

go to method of application »

Responsibilities: 

Recipient Engagement

• Receive and respond to inbound calls, addressing inquiries, concerns, and complaints with empathy, accuracy, and professionalism.
• Conduct phone surveys to verify receipt of transfers, assess recipient satisfaction, and identify any challenges faced during the process.
• Make recipients aware of the objectives, conditions, and expectations of GiveDirectly projects transparently and respectfully.
• Follow standardized communication scripts and protocols to ensure consistency and clarity in messaging.
• Escalate complex or sensitive cases—especially those involving safety concerns, fraud, or urgent needs—to supervisors through appropriate channels.
• Support other communication platforms, such as SMS or outbound calling, to ensure holistic recipient support.

Data Collection and Quality Assurance 

• Accurately collect, confirm, and record all recipient interactions using the designated data collection tools (e.g, Commcare, Salesforce), ensuring completeness and integrity of information.
• Adhere strictly to survey scripts and question flow to maintain consistency and data comparability.
• Flag unclear or suspicious responses to supervisors or the Quality Assurance (QA) team for further review.
• Support quality monitoring efforts by cooperating with live call audits, feedback sessions, and spot checks.
• Maintain confidentiality and uphold ethical standards in handling recipient information and sensitive data.

Program Support and Process Improvement

• Provide frontline insights and timely feedback to support the smooth implementation of GiveDirectly’s cash transfer programs.
• Identify recurring issues, recipient concerns, or communication gaps and escalate them to supervisors or relevant teams for resolution.
• Collaborate with team leads, QA staff, and call centre managers to improve scripts, workflows, and escalation procedures.
• Participate in pilot testing or rollout of new tools, processes, or program changes, offering input from the recipient perspective.
• Support operational flexibility by taking on additional tasks as needed during high-volume periods, special campaigns, or new project launches.
• Monitor personal performance against set KPIs and suggest ways to enhance efficiency, accuracy, and call quality.

Content Generation

• Share insights from recipient interactions to inform the development and refinement of scripts, FAQs, and program communication materials.
• Support translation and localization efforts by flagging unclear language or suggesting culturally appropriate phrasing for communications that showcase GiveDirectly’s impact.

Required Qualifications

• Possess a Degree/Diploma in Public Health, Nursing & Clinical services, Community Health, or other health-related courses
• Candidates with at least 2 years of practical experience working with expectant mothers, medical/hospital set up, or community health in a rural setting will have an added advantage
• Experience conducting monitoring or survey-based phone interviews is an added advantage.
• Proficiency in the Dholuo language is a MUST.
• Proficiency in English and Kiswahili
• Strong ethics and commitment to integrity, especially in handling sensitive data and recipient information.
• Excellent interpersonal and communication skills.
• High attention to detail and ability to follow complex instructions with consistency.
• Comfortable working in rural, remote, or challenging environments.
• Tech-savvy and comfortable using smartphones or tablets for data collection