Jobs at Britam

Job Purpose

• The role provides support in a variety of areas, which include systems of learning, acquisition, and development of talent aligned with the company’s human capital strategy through sourcing, engaging, development, implementation and evaluation.
• The Talent Associate is responsible for providing administrative and logistical support of company-wide recruiting efforts. The Associate assists with the screening and interview process, and provides other support, as needed.
• The Associate, you will play a critical role in ensuring we attract, hire and retain the best employees, while growing a strong talent pipeline.
• The Associate provides professional and effective administrative support to the learning and development team. As an L&D assistant, they will be expected to carry out a wide range of duties to support the organization’s HR and L&D function

Key responsibilities

Recruitment and Selection 

• Responsible for attracting, evaluating, and hiring from a diverse pool of recent graduates and experienced talent. 
• Analyses and reports on recruiting metrics. 
• Implement creative recruiting strategies to reach prospective applicants. 
• Implement the onboarding processes for all new hires. 
• Liaising and maintaining relationships with stakeholders (HRBPS & Line Managers) to come up with recruitment & onboarding schedules.
• Ensure a positive candidate experience for all applicants by responding to inquiries from prospective applicants timely and professionally. 
• Receive and record job vacancy information from HRBPs. 
• Act as a point of contact and build influential candidate relationships during the selection process. 
• Utilize and understand recruitment technology systems (i.e. Taleo) 
• Support in the implementation and management of HR systems.
• In liaison with the HRBPs provide recruiting support in interviewing, selection processes, offer management, process documentation, compliance management, and status communication with candidates and hiring managers.
• In liaison with the HRBPs, contribute to handling recruiting functions such as interview management, correspondence, background screening processes, pre-employment screening, offer letter preparation, and facilitation of new hires.

Learning and Development

• To support the development and implementation of all aspects of the Organization’s training programs, policies, and objectives to develop and maintain effective employee strength. 
• Establish ways to measure the total effectiveness of all learning and development programs.
• Provide proactive tactical and strategic support to the Learning Lead and the Head of Talent and Capability
• Partner with key stakeholders to deliver the annual training calendar
• Provide regular updates and analysis to management about key L&D metrics
• Initiate and organize ongoing training and development activities
• Maintain knowledge of learning and development, instructional design trends and developments, and understands how evolving technologies and trends should impact the design of instruction

Talent Management

• Supports in the implementation of the talent management frameworks to consistently identify and assess talent by leveraging best practices in approach and delivery. 
• Own the way in which Talent Management reports its progress and impact to both the business and the HR Team; in partnership with the Analytics team establish the sound reporting dashboards and mechanisms and maintain the talent data.
• Perform any other duties as may be assigned from time to time

Key Performance Measures

• As described in your Personal Score Card

Knowledge, experience and qualifications required

• Bachelor’s Degree in a relevant field
• Diploma in Human Resource Management
• 2- 4 years’ experience in generalist human resources management
• Excellent interpersonal and communication skills. 
• Able to work effectively in a multicultural environment. 
• Attention to detail, organized and has the ability to prioritize skills. 
• Skills in database management and record keeping. 
• Ability to work in a fast-paced environment and handle a high volume of requests in an effective and timely manner. 
• Proficiency in MS Word, Excel and email/internet.

Closing: 13 June 2022

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Job Purpose and Key responsibilities

Reporting to the Legal Specialist, the role holder is responsible for ensuring the department meets its targets on all recovery matters from Insurance companies and third parties. This shall be done in liaison with the panel advocates as well as other service providers.

Key responsibilities

• Opening claim files, reserving as per claims manual guidelines and review of the claim files.
• Review documents and pertinent requirements regarding third party property damage claims.
• Ensure that the insurance claim made by the claimant is complete in form and complies with the documentary requirements of an insurance claim
• Corresponding and negotiating with third parties on recovery related matters.
• Updating the recoveries shared drive and ensuring that all recovery files are up to date.
• Timely sharing of all recovery documents with advocates appointed, ensuring no duplicity filing is encountered.
• Liaising with the recovery advocates in regard to production of documents to support recovery cases in court, and ensuring that the insured attends court as well as the necessary service providers.
• Ensuring that investigation/ tracing reports are submitted on time by the service providers. This is within the set times lines as per the SLA.
• Ensure that there is timely update by the recovery advocates of the spreadsheets.
• Ensure prompt submission of monies recovered and prompt receipting of the funds.
• Update legal claims registers for claims meetings and update the various claims reports
• Assist in giving advice on TPPD legal issues, compile comprehensive file notes both in the event of judgments and out of court matters.
• Assist in managing external Advocates on Britam Panel of Advocates through pro-active interaction and correspondences especially on TPPD related cases ensuring that maximum benefit is derived and set targets as per KPIS are met.
• Review advocates legal costs to ensure that the same are within the SLA and Advocates Remuneration Order
• Review status updates on TPPD matters as received by advocates in an effort to keep abreast with all ongoing briefs and advice/maintain adequate reserves based on the established reserving guidelines, and documentation received from the panel advocates.
• Update the legal specialist on all recovery matters per week this includes both motor and non-motor recoveries.
• Process payments to insured’s and service providers.
• Perform any other duties as may be assigned from time to time

Key Performance Measures

• As described in your Personal Scorecard

Knowledge, experience and qualifications required

1. Bachelors of degree in LAW (LLB)
2. Obtain the relevant CLE points in every given year
3. 2-3 years’ experience in TPPD insurance claims processing
4. Knowledge and experience in the insurance sector

Leadership category responsibility framework (Core Competencies) 

Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
• Embody a high performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organisational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become the trusted partners to clients.

Emerging Leaders Competency Descriptions.

• Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
• Working with People - Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values - Upholds and encourages ethical behaviour and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
• Analysing - Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
• Planning and Organizing - Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
• Deciding and Initiating Action - Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
• Leading and Supervising - Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behaviour; sets appropriate standards of behaviour.
• Formulating Strategies and Concepts - Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
• Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
• Following Instructions and Procedures - Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
• Adapting and Responding to change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

Closing: 6 June 2022

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Job Purpose:

The role of the DDO Associate will be to:

• Provide prompt, efficient and effective operational support by entering into LOB systems requisite customer and related product information as per given documentation, performing verification and quality assurance of customer data & information on the customer record and CRM data
• Manage and maintain all company’s physical documents and records
• Co-ordinate activities and support services within the Registry function
• Give effective supervision to the outsourced registry assistants
• Scanning, assembling and franking of policy documents and dispatch process

Key Responsibilities

• Ensure client details/ instructions are accurately and timely processed in line with the requisite processes 
• Process all reimbursements as per SLA
• Process all endorsements  as per SLA
• Process all policies new and renewal as per SLA
• Process all claims from service providers as per SLA
• Process all reconciliation service provider invoices are reviewed and shared as per SLA 
• Co-ordinate any out-sourced services of document storage and retrieval
• Accurate and timely processing of client requests
• Manage escalation reports of recurrent issues vis-à-vis agreed Service Level Agreements.
• Escalate quality issues to Operations manager for management.
• Implement the customer experience strategy in the respective business divisions
• Investigate and respond to all internal and external customer enquiries promptly.
• Process all approved underwriting policies and claims processing within the provided SLA’s 
• Escalate complex queries to the appropriate functional area
• Maintain regular internal (to staff) and external (to customers) communication on Customer Service matters.
• Investigate and respond to all customer enquiries promptly.
• Carry out customer and product related document processing
• Respond to customer queries in a professional manner
• Make customers’ experiences better by ensuring customer satisfaction
• Ensure high standards of Customer Service are maintained in all at level

Knowledge, experience and qualifications required

• Bachelor’s degree in a business related field
• At least 2- 4 years’ experience in a similar position
• Computer Literate; emphasis on Microsoft Office and EDMS

Leadership category responsibility framework (Core Competencies)

Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
• Embody a high performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organisational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become the trusted partners to clients.

Emerging Leaders Competency Descriptions.

• Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
• Working with People - Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values - Upholds and encourages ethical behaviour and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
• Analysing - Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
• Planning and Organizing - Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
• Deciding and Initiating Action - Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
• Leading and Supervising - Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behaviour; sets appropriate standards of behaviour.
• Formulating Strategies and Concepts - Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
• Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
• Following Instructions and Procedures - Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
• Adapting and Responding to change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

Technical/ Functional competencies

• Knowledge of insurance regulatory requirements
• Knowledge of insurance products
• Good communication and customer service skills.
• Should possess functional knowledge, be result oriented and have problem solving skills
• Technical skills to effectively perform activities at the Registry in a manner that consistently produce high quality service to customers.
• Consistency in adherence to the application of established policies, processes, procedures and tools in achieving compliance requirements, optimal efficiency, and resource utilization.
• Interpersonal skills to effectively communicate with and manage expectations (internal) and other stakeholders who impact performance
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
• Ability to take initiative/responsibility to ensure that daily duties, routines and related additional tasks are completed timely

Knowledge, experience and qualifications required

• Bachelor’s degree in a business related field
• At least 2- 4 years’ experience in a similar position
• Computer Literate; emphasis on Microsoft Office and EDMS

Closing: 6 June 2022