Vacancies at Alba Hotel Meru

We are looking for a talented Chef de Partie with a solid culinary background, keen attention to detail, and the ability to deliver high-quality dishes that meet our hotel's standards.

Responsibilities:

• Prepare, cook, and present dishes within your assigned section to the highest standard
• Manage and oversee your assigned kitchen section with efficiency, precision, and attention to detail
• Collaborate with the Sous Chef and Executive Chef on menu innovation, seasonal offerings, and signature dishes
• Uphold impeccable standards of cleanliness, organization, and hygiene in compliance with HACCP and hotel policies
• Ensure seamless service during peak hours while maintaining calmness and professionalism under pressure
• Contribute to continuous improvement by bringing creativity, new techniques, and modern culinary trends into the kitchen

Qualifications:

• A Bachelor's degree/ Diploma in Food Production or related field
• Minimum 2–3 years' experience in a similar role within a reputable hotel or fine dining establishment
• Able to multitask, prioritize, and manage time efficiently
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively and collectively as part of a team
• Excellent planning, organizational skills, communication and interpersonal abilities, with the capacity to interact effectively with guests and staff
• Strong problem-solving and decision-making capabilities, with the ability to address challenges proactively and effectively

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We are looking for a Front Office Agent responsible for increasing customer satisfaction by providing efficient, prompt and courteous Front Office services connected with arriving, in-house and departing guests.

Responsibilities:

• Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Responds to guest requests for information about the hotel and its surroundings
• Allocates rooms and issues appropriate keys
• Follows-up and verifies arrivals by updating registration cards ensuring correct spelling of guest's name, addresses and method of payment
• Handles incoming guest room reservations
• Utilizes yield management to maximize room revenue
• Minimizes loss of revenue by adhering to all established credit policies and procedures
• Communicates effectively with guests, colleagues, and supervisors
• Demonstrates teamwork by co-operating and assisting colleagues as needed
• Communicates open and closed dates, availability and condition of rooms to the Front Office Team Leader
• Keeps effective key control as per relevant policies and procedures in place
• Uses the ABC (Attitude, Behavior & Conflict) approach to respond to negative comments and complaints
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests

Qualifications:

• Diploma or bachelor's degree in Tourism/Hotel Management or its equivalent
• 2+ years of experience, preferably in a 4-Star or 5-Star Hotel
• Strong communication and problem-solving abilities
• Ability to work cohesively and collaboratively as part of a team
• Presentable, well spoken individual

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We are seeking an experienced Human Resource Officer with a strong focus on HR Operations to join our team. The successful candidate will be responsible for the day-to-day management of human resources operations across the company.

Responsibilities:

• Oversee end-to-end HR operations including onboarding & orientation for new hires, contracts, payroll coordination, leave management, and employee records
• Ensure accurate maintenance of personnel files in compliance with Kenya Employment Act, 2007 and Data Protection Act, 2019
• Assisting with staff training and performance management cycles
• Assist with recruitment (job postings, screening, interview scheduling)
• Act as the primary point of contact for employee relations, grievance handling, and disciplinary processes
• Handle disciplinary hearings, terminations, and dispute resolution professionally
• Coordinate training programs
• Oversee payroll processing, ensuring accuracy and compliance with legal regulations
• Conduct regular audits of HR practices to ensure compliance and identify areas for improvement

Qualifications:

• Bachelor's Degree or Diploma in Human Resource Management or a related field
• 3 to 4 years of proven HR experience specifically within the hospitality industry
• Certified Human Resource Professional (CHRP) certification is an added advantage
• Strong communication and interpersonal skills suited for a service environment
• Excellent leadership, communication, and problem-solving skills
• Ability to work effectively in a high-pressure, fast-paced setting
• Sound knowledge of the Kenyan Employment Act