Vacancies at Flexi-Personnel

JOB PURPOSE

We are seeking a highly organized and detail-oriented Dispatch Coordinator to join our team. The ideal candidate will oversee the dispatch of parcels, manage rider performance, assist in logistics coordination, and ensure smooth warehouse processes. Your role will involve handling goods movement, coordinating with clearing agents, managing inventory, and ensuring compliance with all necessary documentation. 

KEY DUTIES AND RESPONSIBILITIES

• Handle efficient dispatch operations for parcels, ensuring timely and accurate deliveries.
• Monitor and manage rider performance, ensuring adherence to set Key Performance Indicators (KPIs).
• Assist in logistics, including coordinating the movement of goods from overseas and liaising with clearing agents.
• Receive and manage new product inwarding processes, contributing to effective inventory management.
• Collaborate in warehouse processes, ensuring goods exit with necessary documentation and comply with required procedures.
• Handle efficient dispatch operations for parcels, ensuring timely and accurate deliveries.
• Monitor and manage rider performance, ensuring adherence to set Key Performance Indicators (KPIs).
• Assist in logistics, including coordinating the movement of goods from overseas and liaising with clearing agents.
• Receive and manage new product inwarding processes, contributing to effective inventory management.
• Collaborate in warehouse processes, ensuring goods exit with necessary documentation and comply with required procedures.
• Investigate and resolve any delivery-related issues promptly to maintain customer satisfaction.
• Implement and improve standard operating procedures (SOPs) for logistics and dispatch.
• Optimize delivery schedules to maximize efficiency and minimize costs.

MINIMUM QUALIFICATION AND EXPERIENCE

• Degree in supply chain, logistics, or related fields.
• Certificate in Customs Administration or Certificate in Customs and Freight Logistics from KESRA.
• Minimum of 2 years of experience in a similar role.
• Experience with ERP systems, such as Microsoft Ax 2012, SAP, or equivalent.
• Excellent analytical and data sorting skills using Microsoft Excel.
• Previous experience in logistics, including clearance processes and liaising with clearing agents.
• Experience dealing with medical device regulators, especially the PPB, will be an added advantage.

SKILLS

• Detail-oriented with a focus on accuracy in documentation.
• Problem-solving and decision-making skills in logistics and dispatch scenarios.
• Ability to work under pressure and meet tight deadlines.
• Team player with the capacity to collaborate across departments.
• Quick learner with adaptability to changing logistics environments.
• Optimizing route planning for efficient delivery schedules.
• Training and mentoring skills for rider performance improvement.
• Continuous improvement mindset for logistics processes.

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JOB PURPOSE

The job holder’s primary role is to ensure unparalleled customer satisfaction. You will serve as the main point of contact for our customers, managing orders, addressing inquiries, and providing expert advice on our products and services. Your attention to detail, problem-solving skills, and in-depth knowledge of the industry will contribute to the overall success of our customer service department. 

KEY DUTIES AND RESPONSIBILITIES

• Serve customers through various channels, including but not limited to email, phone, and in-person interactions.
• Process and manage customer orders efficiently, ensuring accuracy and compliance with company procedures.
• Conduct proactive follow-ups on customer orders, providing real-time updates and resolving any issues promptly.
• Handle customer feedback, complaints, and requests professionally, seeking resolutions and escalating when necessary.
• Offer expert advice to customers on Optical products and services, demonstrating a sound understanding of Ophthalmic lenses and related products.
• Prepare comprehensive reports by collecting and analyzing data related to product and service performance.
• Collaborate with cross-functional teams to address customer needs and contribute to the improvement of service delivery.
• Utilize ERP systems such as Microsoft Ax and SAP for order processing and data management.
• Demonstrate excellent analytical skills using Microsoft Excel to extract insights and enhance decision-making.
• Continuously update knowledge on Optical industry trends and products, staying informed about advancements in the industry.

MINIMUM QUALIFICATION AND EXPERIENCE

• University degree in Business related field with Basic ophthalmic knowledge OR 3-year Diploma qualification in an Ophthalmic related course.
• Proven experience in the Optical field with knowledge of Ophthalmic lenses and related products.
• Basic ophthalmic knowledge is an added advantage.
• Familiarity with ERP systems such as Microsoft Ax and SAP is required.
• Excellent analytical skills using Microsoft Excel.

SKILLS

• Quick learner with the ability to adapt to changing environments.
• Strong team player, collaborating effectively with colleagues.
• Ability to deliver results under pressure.
• Cheerful and resourceful demeanor.