Vacancies at I&M Bank

Job Purpose

The responsibilities converge multifunctional and specialized card systems functions to improve service interoperation and controls. Jointly with Vendors, the role ensures that interconnections enhance performance and capabilities. The role holder works closely with cross-functional team to fulfil business goals.

Key Responsibilities

• Support 24/7 card system development and operations at Bank and subsidiaries.
• Support resolutions of L2/L3 escalations at Bank and Group entities respectively.
• Fine tune card system to improve user experience and services.
• Manage life cycle of user creation and application privileges.
• Collaborate with application vendor to collate logs for analysis and solutions.
• Maintain card systems calendars and support operations of Card systems EOD process.
• Evaluate performance of systems events and messages in support of service components.
• Test fixes, setup tools and utilities applicable to systems integration and enhancements.
• Develop secure Key controls and operations in fulfilment of security mandates
• Maintain reliable operations on Way4 DR and branded card network services.           
• Support the operations of automated processes on customer schedules.
• Evaluate performance of card events, risk classifiers and interfacing systems
• Couch and build technical capacities among the team.
• Evaluate technical performance and help prepare root cause on incidences.
• Jointly with other stakeholders, develop plans for log rotations and performance.
• Help develop card operations standards and regulatory controls /PCI-DSS
• Support Change transition, configurations, and performance evaluation.
• Maintain configurations documents on card systems and operations.
• Develops and tests Card systems API’s and associated services
• Manage card systems change and transition at Bank and Group entities.
• Implement and monitor approved audit recommendations that applies to Card Systems.

Job Dimensions:

Job Specifications

Academic Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or related field

Professional Qualifications / Membership to professional bodies/ Publication

• Training / Working Knowledge of Oracle, SQL, PL-SQL, JAVA, C++, .NET and related fields.
• Good Understanding of ISO 8583
• Working Knowledge /Training from Card Payment schemes / Network Operations
• Training /Certification in switching technology / Network and ATM Switch
• Training / Working Knowledge of UNIX / Linux / MS Windows Server / Solaris
• Knowledge on IT regulations, frameworks / best Practices - ISO 27001/PCI-DSS/FIPS, NIST

Work Experience Required

• Senior Level - (5 - 6 ) years’ relevant experience in a similar organization.

Competencies:

• Demonstrate high levels of integrity.
• Excellent communication and interpersonal skills
• Technology and domain knowledge.
• Strong problem-solving and analytical abilities.

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Job Summary:

The role is responsible for enhancing Transactional Banking Revenue by identifying specific opportunities for offering cash management solutions covering collections, e-payments, liquidity management, channel services -mobile and connectivity products to customers in partnership with relationship management teams and banking services.

Own assigned products, manage them and the delivery of end-to-end allocated product objective including reporting financial and non-financial performance, enhancement of the products capabilities, future product strategies and oversight of risk and governance, implementation of the balance sheet strategy.

Grow new to bank revenue and improve product/market penetration over the assigned portfolio of clients. To strengthen relationships with clients by positioning extraordinary value-added products to their businesses based on their cash management solutions needs around collections, e-payments and liquidity management.

KPI

Key area

Responsibilities/Duties/Tasks

Business Development

• Responsible for managing and growth of Non-Funded Income (NFI), Current and Savings Account (CASA) and digital transactions and revenue.
• Increase market penetration and share of wallet for assigned portfolio and identified clients through sales of Transactional Banking solutions
• Increase Banks penetration in new & existing digital products to the customer in the assigned portfolio.
• Identify opportunities for new/incremental business with bank clients and work with the relevant stakeholders to turn these opportunities into revenue for the bank
• Reviewing cash management revenue lines movement and raising any income leakage noted with finance team
• Recommend products / services with a clear understanding of corporate/BB client need.
• Ensure overall attainment of all cash management sales target in portfolio measured by closed deals.
• Manage prospect qualification, customer calls/negotiation, solution presentations and solution-based proposals and implementation.
• Responsible for new business growth (revenue, pipeline and balance sheet) and client servicing solutions to build long term relationships.
• Develop jointly with the Relationship team a local product and sales strategy to meet objectives in line with the Transaction Banking strategy.
• Review client’s ecosystem in terms of cash management, to create opportunities with their anchors-buyers-suppliers to benefit from the business chain.
• Conduct a structured branch Training and RM training program.
• Visit in alignment with business development strategy, pipeline conversion and new or incremental business opportunity. This can be done jointly with the segment RMs/BMs/ROs
• Ensure an expected wallet share of the company business is maintained within the bank.
• Create, manage and own a cash pipeline from initiation to revenue realization.

Digitization

• Migrate manual transactions done at the branch to digital channels and achieve digitization/digital transactions KPI for assigned portfolio.
• Responsible for digital adoption and increase of digitally active clients in the assigned portfolio.
• Drive digital channels to customers of the assigned portfolio.
• Drive collections and payments integrations and meet overall target for digitally integrated customers and partnerships.
• Ensure all integrations in the assigned portfolio are generating maximum revenue.

Implementation & Client Service

• Conduct post sales training and support. Ensure clients are utilizing the solutions immediately for revenue realization and assurance.
• Consistently promote the bank’s channels and product capabilities
• Confer with implementation team to confirm solution’s capability to avoid missell
• Dealing with everyday corporate and BB need and the intricacies around those products and services to ensure seamless service delivery to the clients.
• Maintain a detailed and an up-to-date knowledge of the bank’s comprehensive integrated channels capabilities and their application to client needs and use this knowledge in structuring solutions.
• Frequently review client’s satisfaction with solutions provided within the quarter as an after-sales service check to strengthen relationship and contentment.
• Own follow up with implementation team for all customers who need integration and/or training-based solutions in the best interest of the customer and the bank.
• Adhere to agreed SLAs with clients and escalate if challenges are faced.
• Support and guidance to other internal stake holders of transactional products
• Other initiatives like product promotional campaigns, training and seminars & service standard development
• Ensure fees are collected accurately.
• Ensure development of a proactive customer requirement approach and creativity to develop innovative communication in order to penetrate and increase market share

Data & Analytics

• Continually analyze and monitor digital channel utilization on portfolio and liaise with implementation teams to drive utilization for the top and bottom clients in portfolio on a quarterly basis. 

Risk management

• Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML/CFT policies & procedures

Qualification, Skills and Competencies

•  Presentation skills
• Interpersonal and Communication skills
• Entrepreneurial
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
• Project Management Skills
• Proven knowledge in all Transaction Banking products
• Sound Knowledge of e-payments, collection and liquidity management platforms.
• Basic knowledge of bank’s ICT platforms
• Basic knowledge on how to review balance sheets and P&L
• Bachelor’s Degree in a Social Science or related field
• A minimum of 2 years’ relevant work experience 

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Job Summary:

The role holder has a key responsibility for the strategic business growth initiatives, customer experience, driving cash revenues /return on equity, and overall delivery of transactional banking solutions to our customers. This is delivered through planning, managing, and effectively marketing new and existing transaction banking capabilities/solutions to target customers in various segments i.e., Corporate Banking, Institutional Banking and Government Banking.

Responsible for segments strategic business growth, profitability, and CASA delivery initiatives through Cash Management solutions covering collections, e-payments and liquidity management products to customers by leading the co-creation of technology led business solutions and products relating to Transactional Banking. This will ensure that the Bank sustains a strong value proposition for customers whilst its customers attain shared value and growth from all available opportunities and connections.

The role holder will work with CIB segment head and RMs through conducting market research and understanding the competitive environment for transactional banking products (customer needs and behavior, competitor offerings, etc.) and to respond to the consequent opportunities or threats in that product or overall business. This is through blended solutions that are aimed at ringfencing the customers’ ecosystem as well as ensuring the bank remains the primary banker for our clients

KPI

Key area

Responsibilities/Duties/Tasks

Business Development

• Creation and sales of transactional related solutions to customers in CIB segments, incl. Corporate, Institutional and Government in the areas of Cash Management, Electronic Banking, Product development and Transactional Services.
• To develop and lead the implementation of transactional banking strategy in line with the overall Corporate, Institutional and Government Banking Segments. This is through working closely with Segments Head, Relationship Managers and Sector Managers in executing the banks digital transformation agenda through provision of innovative solutions that offer distinctive client experience, drive Non funded Income (NFI) and Sustainable/sticky deposits.
• Deliver on Transactional Banking Annual Business Growth Targets, Revenue, Fees and Commissions, Profit Before Tax, CASA and Customer Numbers along with the segment head.
• Develop executive level presentations on Transactional Banking products and take lead of Relationship Management of key customers and stakeholders
• Identify business opportunities or threats for transactional banking products by continually scanning the business environment for new opportunities or threats and take action as appropriate.
•  Lead Segments wallet sizing exercise to Increase market penetration and share of wallet for identified clients to consolidate their receivables, payables and liquidity management opportunities and ensure information is updated regularly and knowledge is applied in targeted sales activities.
• Monitor budgeted revenue forecasts, highlight underperforming products and devise remedial action. Exit products that cannot be refreshed/ non-revenue making.
• Increase Banks penetration in new & existing products through regular visit to high value clients/prospective clients in collaboration with business Relationship teams and segment heads for opportunity mapping and conversion.
• Partner with relationship teams in account planning for identified accounts and ensure account plans contain appropriate information on wallet opportunities and strategy for solutions
• Co-ordinate with Marketing and Segments for the commercial launch of new products, or re-launch of existing products
• Identify opportunities for new/incremental business with bank clients and work with the relevant stakeholders to turn these opportunities into revenue for the bank
• Maintain a detailed and an up-to-date knowledge of the bank’s comprehensive integrated channels capabilities and their application to client needs and use this knowledge in structuring solutions.
• Deliver on development, review and alignment of products and business solutions relating to Transactional Banking.
• To maintain high level of customer contact through, customer workshops, focus groups, client calls, digital focused campaigns, product and concept research to ensure feedback is gained on product offerings, and modifications made as appropriate.

Implementation & Client Service

• Oversee customers’ support both internal and external customers, through timely response to queries raised on email, written delivered instructions or telephone calls and manage both external and internal escalations.
• Oversee timely client training on implemented products for utilization and revenue realization.
• Frequently review client’s satisfaction with solutions provided as an after-sales service check to strengthen relationship and contentment.
• Ensure efficient service delivery to customers with prompt solution implementation and post-implementation support.
• Continuously liaise with ICT & Digital operations Support to ensure quality level of service to customers and adherence to SLAs.
• Follow up on escalated customer complaints in liaison with ICT, Customer experience and other relevant departments to ensure closure within the stipulated SLA.

Strategy within assigned Segment

• Establish a strategy that drives customer-centric view into Transaction banking with activities including but not limited to focus groups, customer surveys and voice of the customer.
• Develop in-depth knowledge of the sector’s strategy, business, financial performance, specific customer insights and translate them to viable strategies.
• Responsible for the Go to Market Strategy and pricing for new/revised products from a market and financial standpoint.
• Develop Sales Strategy (with the sales team) for transactional Banking products, to meet the segments transactional banking sales targets in line with the overall Corporate/Business Banking Strategy
• Liaise with Operations Centers, regularly reviewing all operational
• standards for product profitability, and identifying skills gaps 
• Liaise with People Development and Sales Management functions to design and deliver appropriate training and give input into sales strategies.
• Take lead in reviewing CASA hierarchy and NFI movements and create awareness in the organization for strategic focus on high value areas

Product and solution Development

• Continuously analyze the customers’ needs for development/introduction of more compelling solutions to ensure that the Bank has a competitive edge against its competitors.
• Continuously monitor competitor activities to ensure that we maintain and expand our share of the market at the same time, countering their actions appropriately.
• Contribute to any other initiatives that may arise within the Unit or from the larger bank in regards to Transactional Banking solutions
• Deliver on development, review and alignment of products and business solutions relating to Transactional Banking
• Support collaboration and escalations with multiple internal groups e.g.  IT, Operations, Legal, Risk, Product and other support groups to provide efficient and innovative financial products to existing and new clients.

Risk and Compliance

• Ensure strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to compliance requirements.
• Ensure that all risk management requirements within our remit are identified, addressed and where necessary escalated through the available defined channels.
• Identify and report potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML/CFT policies & procedures.

Qualifications, Work Experience and Competencies

• People Management skills
• Agility and Adaptability Skills
• Critical thinking skills
• Conflict Management skills
• Presentation skills
• Interpersonal and Communication skills
• Efficient and sound Decision Making skills
• Project management skills
• Entrepreneurial Skills
• Leadership skills
• Innovative and Creativity skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic
• Bachelor’s Degree in a Social Science or related field
• A minimum of 5 years’ relevant work experience in management in a similar organization.