Vacancies at INUA AI

The System Solutions Engineer is responsible for designing, quoting, and sometimes implementing system infrastructure solutions that meet the technical requirements of our clients. This role involves collaborating with sales, engineering, and project teams to provide pre-sales consulting and accurate solution quotes, developing cost estimates for system-related services and solutions, preparing accurate man-hour estimates of the time required to complete said work, and occasionally leading smaller implementation projects.

Responsibilities:

Solution Design and Implementation

• Design and quote system infrastructure, including servers, storage, virtualization, and cloud-based solutions.
• Ensure system solutions are aligned with client needs and industry best practices.
• Create and maintain system documentation and contribute to knowledge-sharing sessions.

Quoting and Cost Estimation

• Collaborate with the sales team and customers to understand client requirements and provide accurate quotes for system-related projects.
• Generate detailed cost estimates and solutions documentation for hardware, configuration, and testing components.
• Update quotes based on project scope changes and client feedback.

Client Consultation

• Participate in client calls and meetings to gather technical requirements.
• Provide technical expertise during pre-sales discussions and post-sales internal and external kick-off calls.
• Develop client-facing proposals detailing recommended solutions, technologies, and timelines.

Technical Support and Troubleshooting

• Engage senior escalation support for network-related issues when required to design and build complex systems situations.
• Conduct root cause analysis and collaborate with other teams to implement solutions for recurring issues.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• 3-5+ years of experience in systems engineering, including expertise in virtualization, storage, and cloud technologies.
• Familiarity with systems management and deployment tools (e.g., VMware, Microsoft Azure, AWS).
• Industry certifications are not required but would be a considerable asset.
• Strong knowledge of quoting tools and processes, with experience using quoting and CRM tools.
• Excellent verbal and written communication skills for client interaction, creating project scopes for SOW’s/quotes, and documentation.

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The Network Solutions Engineer will be responsible for designing and quoting and sometimes implementing network solutions that fulfill client requirements while ensuring security, scalability, and high performance. This role includes both pre-sales and post-sales activities, with a particular focus on generating accurate quotes and network project man-hour estimations. The Network Solutions Engineer will also assist in implementing basic networking projects and providing second-level support as needed.

Responsibilities:

Network Design and Deployment

• Design and build scopes for network solutions, including LAN/WAN, SD-WAN, VPN, and wireless solutions.
• Ensure network solutions are secure, scalable, and meet the client’s performance requirements.
• Document network architecture, configurations, and best practices.
• Desire and ability to learn and pick up new technologies quickly.

Quoting and Cost Estimation

• Work with the sales, engineering, and project management teams to develop quotes for network projects.
• Use their knowledge of network engineering to generate itemized estimates and update them as client requirements evolve.
• Review and refine quotes based on client feedback and project changes.

Client Interaction and Consultation

• Engage with clients to understand technical needs and provide network solution recommendations.
• Participate in pre-sales calls and meetings, delivering technical expertise and project feasibility assessments.
• Develop and present client-facing proposals detailing network architectures and solution benefits.

Support and Troubleshooting

• Engage senior escalation support for network-related issues when required to design and troubleshoot complex network situations.
• Conduct root cause analysis and collaborate with other teams to implement solutions for recurring issues.

Qualifications:

• Bachelor’s degree in Networking, Information Technology, or a related field (or equivalent work experience).
• 3-5+ years of experience in network engineering, including routing, switching, and firewall configuration.
• Strong understanding of quoting processes, with experience using quoting and CRM tools.
• Industry certifications are not required but would be a considerable asset.
• Proficiency in network troubleshooting and diagraming tools.
• Excellent written and verbal communication skills for client presentations, creating project scopes for SOW’s/quotes, and technical