Vacancies at Jamii Telecommunications

We’re seeking a Product Analyst who will be responsible for driving product development, analysis, and project management to support the full lifecycle of JTL’s products and services. This dynamic role blends strategic product innovation with hands-on project execution, ensuring the timely, cost-effective, and customer-focused delivery of both commercial and technical offerings.

PRODUCT ANALYST JOB RESPONSIBILITIES

• Support the research, ideation, development, and continuous improvement of JTL products and services (voice, data, VAS, enterprise solutions, IoT, etc.).
• Analyse market trends, customer needs, competitor offerings, and technological advancements to drive product innovation and differentiation.
• Support product vision, roadmap, business case, pricing strategy, and go-to-market plan aligned with company goals.
• Collaborate with engineering and technical teams to translate product concepts into functional specifications and features.
• Conduct user acceptance testing (UAT), pilot launches, and performance reviews to refine products post-launch.
• Plan, execute, and monitor projects across the product lifecycle, ensuring delivery within scope, time, budget, and quality standards.
• Develop detailed project plans, schedules, risk registers, and communication frameworks to support seamless execution.
• Coordinate internal teams (technology, commercial, customer care, legal) and external vendors to deliver project milestones.
• Report regularly on project status, roadblocks, resource needs, and post-implementation reviews to senior management.
• Ensure all product-related initiatives comply with regulatory requirements from Communications Authority of Kenya (CAK) and other bodies.
• Any other duty that may be assigned to you from time to time.

QUALIFICATIONS FOR PRODUCT ANALYST JOB

• Bachelor’s degree in Telecommunications, Business, IT, Engineering, or a related field; a Master’s degree is an added advantage.
• Minimum 3-5 years of experience in product development and/or analysis and/or project management, ideally within the telecom or ICT sector.
• Strong understanding of telecom products, infrastructure, and technologies (e.g., LTE, fiber optics, VoIP, VAS, digital platforms).
• Experience analysing digital product performance data to understand user behaviour to inform product development and product strategy
• Professional certifications such as PMP, PRINCE2, Scrum Master, or Product Management certifications (e.g., Pragmatic, AIPMM) are highly preferred.

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DIRECT SALES AGENT ROLE

• We are looking to hire sales agents to promote our Faiba Fixed products and services, to identify customer needs, and propose the best solutions that will achieve the set sales targets.

DIRECT SALES AGENTS JOB RESPONSIBILITIES

• Source for new business leads, service accounts, obtaining orders for acquisition and fulfilment;
• Keep management informed on trade activities by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis;
• Monitor market trends by gathering current marketplace intelligence on pricing, products, new products, delivery schedules, merchandising techniques among others;
• Recommend new innovations on products and service delivery in line with the market advances.
• Resolve customer complaints by investigating problems; developing solutions; preparing reports and making appropriate recommendations to the business.
• Management and maintenance of sales records.
• Contribute to team effort by accomplishing related results as needed.

QUALIFICATIONS FOR THE DIRECT SALES AGENTS JOB

• Degree/Diploma in a business-related field preferred;
• At least 1 year of experience in related field (preferably sales, customer relations, or merchandising);
• Highly motivated, proactive, and target-driven;
• Excellent communication and negotiation skills with the ability to work in a team;
• Customer and business focused attitude;
• Proactive attitude to look for clients and use all the necessary tools to achieve results;
• Ability to multi-task and get things done to completion;
• Brand ownership is key;
• Excellent planning and organizational skills.