Vacancies at Madison Group Limited

Primary Responsibility:

Reporting to the Claims Manager, the Internal Motor Assessor shall assist in the planning and execution of effective and efficient operational performance of the Claims department with respect to the motor vehicle assessment.

Key Responsibilities:

• Cost reduction: Motor claims reduction measures including getting discounts from dealers and sub-dealers, encouraging more cash in lieu, enrolling of part suppliers (Nairobi & Upcountry), negotiating for lower mark-ups
• Facilitate sign up with mid-sized panel of garages in all regions and opening of accounts with the dealers while discussing the best discounts on parts and coming up with SLA’s
• Carrying out assessments and re-inspection for vehicles in the Nairobi region and reviewing of external assessors’ reports
• Review of assessment reports within 12 hours
• Monitor repair progress on customer vehicles to ensure standards repairs approved by KEMRA are being undertaken
• Carry out random checks on Garages to ensure that they maintain professionalism integrity and meet the standard of our customers
• Get involved, assist in testing and adopting of new system for accident scene management, claims assessment/re-assessment
• Implement cash in lieu with a target of 60M Annually.
• Report fraud cases detected in Motor claims and propose measures to mitigate fraud.
• Prepare monthly reports for saving cost by 5th of every month
• Any other duties assigned to you by the Claims Manager that are pertinent to the Claims Department.

Skills and Competencies Required

• Demonstrated integrity and professional competence as reflected in work performance and results.
• Must be a team player.
• Strategic and analytical thinking skills.
• Good at listening and able to relate to a wide range of people
• Tactful, patient and calm.
• Empathetic and fair.
• Good communication and negotiation skills.
• Good at report writing.
• Good at interpreting information accurately, including legal documents.
• Organized and able to work under pressure.

Knowledge & Work Experience

• At least 2 years’ working experience in insurance industry in a similar role

Academic and Professional Qualifications required

• Bachelor’s Degree in Mechanical Engineering or related field
• COP in Insurance

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Primary Responsibility:

Reporting to the Claims Manager, the Assistant Claims Manager shall assist in the planning and execution of effective and efficient operational performance of the Claims department in accordance with the company’s policies and practices.

Key Responsibilities:

• Co-ordinate and maintain expeditious and efficient processing of claims.
• Ensuring that all claims fall within the scope of the respective insurance policy.
• Set standards or service level benchmarks (and regularly review) in line with the industry practices.
• Ensure that the company maintains adequate reserves for all the claims and monitor the utilization of the same with a view to initiating remedial actions.
• Ensure that the identification, appointment and management of service providers is efficient and all the service level agreements are adhered to. 
• Notify any adverse claims/and anomalies to underwriters in order to assist in continuous improvement of the risk. 
• Preparation of periodical claims report and other management reports relating to claims. This will also include weekly claims statistics.
• Monitor and review departmental performance, appraising, training and development of staff in the department.   
• Ensure recruitment and maintenance of the right staff and oversee continuous training to improve performance and career growth.
•  Keep an eye on all fraudulent cases and close all the possible loops holes.
• Maintain discipline in the department.
• Facilitate salvage disposal through E-Bidding .
• Prepare and submit regulator report on a monthly basis.
• Attending meetings for dispute resolution.
• Review of service providers performance.
• Review and processing of non-motor claims.
• Review and preparation of SLAs.
• Data protection champion for the claims department.
• Review of staff performance.
• Ensure optimal third-party recoveries.
• Evaluation of the claim forms from time to time.
• Review and evaluation of claim documents.
• Any other duties assigned to you by the Claims Manager that are pertinent to the Claims Department.

Skills and Competencies Required

• An eye for detail, strong organizational, analytical skills and fraud detection skills.
• Demonstrated integrity and professional competence as reflected in work performance and results.
• Excellent written and spoken communication skills.
• Must be a team player.
• Demonstrate leadership skills.

Knowledge & Work Experience

• At least 7 years’ working experience in Claims Department, two of which must be in a similar role.

Academic and Professional Qualifications required

• Bachelor’s Degree in Business / Insurance or its equivalent from a recognized institution.
• Diploma in Insurance, AIIK or CII.