Vacancies at Marriott

POSITION SUMMARY

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received.
• Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly.
• Respond to special requests from guests with unique needs.
• Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

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POSITION SUMMARY

• Answer, record, and process all guest calls, requests, questions, or concerns.
• Contact appropriate individual or department to resolve guest call, request, or problem.
• Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received.
• Verify and adjust billing. Operate telephone switchboard station.
• Monitor busy or unanswered lines, check back with callers on hold to update status, take messages.
• Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line.
• Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls.
• Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation.
• Supply guests with directions and property information.
• Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships; support team to reach common goals.
• Ensure adherence to quality standards.
• Enter and locate information using computers/ POS systems.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

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POSITION SUMMARY

• Direct and assist Stewards in order to make clean up more efficient.
• Ensure water temperature, and chemical levels are appropriate for cleaning and documented.
• Assist with Banquet plate-ups. Assist cooks and kitchen staff with various tasks as needed.
• Provide cooks with needed items.
• Support banquet and buffet by transporting and ensuring adequate stock.
• Return cleaned items to proper locations.
• Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor.
• Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships; support team to reach common goals.
• Ensure adherence to quality standards.
• Enter and locate information using computers/ POS systems.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

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Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
 
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.