Vacancies at NCBA Group

Job Purpose Statement

• The Business Development Manager will provide support to the Head, Trade Finance Sales on driving uptake of Trade Finance products for an assigned Sector(s) within Corporate banking.
• To deliver assigned Trade Finance business and revenue target through development, implementation and marketing of trade finance products to existing and new clients directly and via Relationship Managers in order to maximise customer profitability by provision of innovative and value added financing while at the same time reducing the risk to the bank.

Job Specifications
Academic:

• An Upper Second Class Bachelors’ degree in Business Management with a bias in Commerce, Accounting, Economics or Finance.

Professional:

• Professional Banking Qualifications such as CDCS, CITF, ACIB/AKIB will be an added advantage 

Desired work experience:

• At least 8 years Banking experience
• Experience in product sales and Trade finance deal structuring
• General Branch Banking Operations. Trade Operations background will be an added advantage.
• Experience in relationship management and service delivery. 

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Job Purpose Statement

• This role is responsible for budgeting, execution and achieving of financial and strategic targets for the respective sectors, as well overall team management.
• The role holder is the primary relationship owner for all corporate banking relationships under their sectors and will directly manage key accounts in their respective sectors. Customer acquisition, satisfaction, growth, retention and prevention of business loss are critical to succeed in this role including technical support and guidance to the regional business teams in bank subsidiaries. This role will be responsible for preparation and updating on quarterly basis of sectoral strategy and industry papers, target market list and business pipeline while ensuring timely preparation and submission of credit papers, annual reviews, and portfolio reports.
• Key focus areas will include oversight over client engagement, account plans, call reports, marketing activities, credit, transactional banking, global markets, investment banking, business solutions and overall customer satisfaction for clients in their sectors.
• Proactively engage with internal support teams to ensure customer fulfilment while ensuring strict adherence with all policy requirements including proper documentation, routine portfolio monitoring, controls and exemptions management (compliance with credit, AML/KYC requirements).
• Actively coach Relationship Managers, Assistant Relationship Managers, Credit Analysts and other key stakeholders in aid of their achievement of performance targets and career progression.
• Relevant experience in the specific sector will be an added advantage

Ideal Job Specifications

Academic:

• Bachelor’s degree from a recognized accredited university.
• Master’s degree in strategic management or business administration, or other similar relevant qualification.

Professional experience:

• At least 15 years’ experience in Banking, 5 of which should have been in a senior management capacity within Corporate Banking.

Desired work experience:

• Proven track record of consistently achieving a corporate department’s financial growth.
• Significant experience in Corporate Banking. Experience in products, bank operations and customer experience is highly desirable.
• In-depth knowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general
• Corporate Banking regulations and practices

Budget/accountability

• Revenue budget of Kes 1Bn p.a
• Net balance sheet growth of 15% p.a
• 10 new customers for the sector p.a in line with the Corporate Customer Value
• Proposition: Minimum Assets Kes 400m or Liabilities of Kes 500Mn)
• Sector strategy formulation and implementation
• Team management

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Job Purpose Statement

To develop new processes and modify existing T24 functions to meet business requirements. To develop applications that interface with the Core Banking system to extend its capability. To closely work with testing teams to ensure solutions developed are defect free and meet business requirements

Ideal Person Specifications
Academic qualifications:

• Bachelor’s Degree in Information Technology, Computer Science or related course.
• Professional training will be an added advantage:
• ITIL Foundation
• Certificate in Programming in any 2 languages.

Desired work experience:

• At least 2 years practical proven experience in T24 core banking development, support and troubleshooting, web technology and programming in Info-basic.
• Proven experience in systems analysis, design, implementation and support.
• Experience in T24 template programming, T24 customization (VERSION, ENQUIRY, online services), COB , Design Studio
• Understanding of the following T24 modules: System Core tables, Funds Transfer, Teller, Arrangement Architecture, Forex , Integration Frameworks, Business Events

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Job Purpose Statement

The primary goal of this role is to provide day-to-day support, work on deployment, customization, and integration of various CRM services and related technologies. The individual is responsible for ensuring adherence to best practices and driving continuous service improvement and productivity initiatives across the CRM application (D365), Microsoft SharePoint, Microsoft Power Apps, Power Automate, MS SQL Integration & Reporting Services, Azure Cloud Solutions, and related services

Key Accountabilities (Duties and Responsibilities)

Application Development (60%)

• Support the ideation, development lifecycle, and go-to-market initiatives for proposals that progress through the product development pipeline.
• Oversee key application quality assurance and support desk functions, including the logging and resolution of bug reports and change requests.
• Ensure timely follow-up and implement necessary customizations to drive continuous improvement and ensure effective integration with other supporting systems

Incident / Problem Management (20%)

• Resolve service interruption incidents quickly and effectively according to defined SLA’s.
• Investigate causes of anomalies in the CRM system and propose solutions and request changes needed to restore service quality.
• Conduct post-implementation reviews to ensure desired results without side effects

Change Management (10%)

• Assess and plan for enhancements to the CRM system, ensuring adherence to established management procedures while maintaining the quality, reliability, and continuity of service

Configuration Management (10%)

• Manage all aspects of the D365 CRM infrastructure configuration within the Power Platform environment, including Dataverse, ensuring detailed documentation and control.
• Maintain accurate and up-to-date information in the Configuration Management Database (CMDB) to support various management processes.
• Regularly monitor the production environment's configuration and compare it with CMDB records to identify and correct discrepancies

​​​​​​​Job Specifications

• Design, develop, and customize Microsoft Dynamics 365 CRM solutions to support business automation and customer engagement processes.
• Implement and maintain integrations using APIs (SOAP & REST), Azure Data Factory, MS SSIS, and Power Platform connectors.
• Develop cloud flows using Power Automate, and manage workflows, triggers, and approvals.
• Utilize Dataverse and the Power Platform environment for application development and configuration management.
• Leverage JavaScript, C#.NET, and ASP.NET for frontend and backend CRM customizations.
• Monitor and manage configuration details in the CMDB, ensuring alignment with production environments.
• Collaborate with business analysts and other developers to understand business needs and translate them into technical solutions.
• Support QA and help desk processes, manage bug reports, change requests, and ensure timely resolution with a focus on continuous improvement.
• Provide documentation and ensure best practices are followed in configuration, deployment, and integration activities

Technical Competencies

• Strong understanding and practical application of relevant banking policies, procedures, and compliance standards.
• In-depth knowledge of Microsoft Dynamics CRM, Microsoft Power Platform, MS SharePoint, SQL Server, and general network infrastructure concepts.
• Strong skills in diagnosing, troubleshooting, and resolving user issues effectively.
• Expertise in API development and integration using SOAP and REST protocols.
• Advanced knowledge of workflow and business process automation through MS Power Platform and MS SharePoint.
• Hands-on experience with Microsoft technology stack deployments, including solution design, configuration, and customization on the Dynamics platform using the .NET framework.
• Proficient in developing and managing ETL processes using MS SQL Server Integration Services (SSIS) and Azure Data Factory.
• Familiarity with Azure services, including Azure cloud hosting, Azure Logic Apps, and Azure security & monitoring tools.
• Strong technical architecture and solution design skills, ensuring that all developed and deployed solutions conform to Enterprise Architecture standards and best practices

Behavioral Competencies

• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Self-empowerment to enable development of open communication, teamwork, and trust that is needed to support true performance and customer service

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Job Purpose Statement

The purpose of this role is to ensure ATMs, Cash Depositors, Teller Cash Recyclers, card management systems, card production systems / hardware and other related card support applications are implemented and supported adequately; in a manner that ensures that customer receives reliable service, their information is secured properly and Service Level agreements of uptime and performance is attained and maintained at all times. The role also involves ensuring delivery of new initiatives and projects that cover any of the supported systems or related areas.

Ideal Job Specifications

• Undergraduate degree in Computer Science /Information Technology.
• Three years’ practical proven experience in installation, setup, support and troubleshooting of any CMS Application across all layers. Preference given to PRIME, ONLINE systems or Tieto.
• Experience in supporting core-banking system, especially T24, will be an added advantage.
• Proven experience in supporting banking channels (mobile, internet, ATMs etc.)
• Proven Experience in SQL Scripting
• Proven experience in systems analysis, design, implementation and support
• Working knowledge of Card Industry Security Standard – PCI-DSS
• Proven knowledge of banking operations, operations in business units and business impact analysis
• A good understanding of Operating systems; particularly Linux, UNIX and Microsoft Operating systems.
• A good understanding of Host security modules.