Vacancies at NCBA Group

Job Purpose Statement

The role holder will manage a portfolio of large corporate customers; serve as their primary point of contact and financial advisor as well as prospect for and acquire new corporate customers to grow the Bank’s revenue and share of wallet for the assigned industry in line with the Bank’s strategy. Customer acquisition, satisfaction, growth, retention, cross selling and prevention of
business loss are critical to succeed in this role. This role will be responsible for preparation of credit applications, annual reviews and all customer related credit requests for approval. Apply experience in corporate relationship management to develop, implement and update account plans for the existing portfolio within the assigned industry target market. Recommend, structure and sell solutions that address the customers’ needs, with the support from the solution/product teams in order to meet assigned goals and targets. Customer engagements and activities to be documented through call reports. Proactively engage with internal support teams to ensure customer fulfilment while ensuring strict adherence with all policy requirements including proper documentation, routine portfolio monitoring, controls and exemptions management (compliance with credit, AML/KYC requirements). Actively coach Assistant Relationship Managers in aid of their achievement of performance targets. Relevant experience in the specific sector will be an added advantage.

Key Accountabilities (Duties and Responsibilities)

Financial 40%

• This position is responsible for achievement of the portfolio’s annual financial targets both P&L and balance sheet.
• Balance Sheet Growth
• Profitability: Profit Before Tax (PBT)
• Clear and effective portfolio growth strategy that is translated into performance scorecards that deliver revenue, profitability and share of market objectives.
• PAR contained within the limits set.
• NPL < 5%.
• PAR aggressively managed within the first 30 days to minimize conversion to NPL status.

Internal business processes 20% 

• Responsible for adhering to approved policies and procedures and providing feedback on the same so as to keep them competitive.
• Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.
• Nil repeat findings
• 100% SLA Adherence
• 100% adherence to agreed turnaround times
• Internal Customer Satisfaction
• Interdepartmental CSI/CES scores

Customer 20%

• Driving customer satisfaction, developing and growing relationships with existing and potential customers, identifying opportunities for business development and guiding product development.
• Accurate real-time CRM data
• Customer satisfaction:
• Net Promoter Score
• CSI/RSI

Learning and growth 20% 

• Delivering the performance objectives set and managing his/her own learning and development to build capacity and avail him/herself for coaching and training opportunities.
• Level of own development plan maintenance.
• Own competency score.

When assigned, this position is responsible leading the delegated team, manage performance through motivation, coaching and training: Senior Relationship Manager (SRM)

• Maintain a high performance at an average performance rating of 90% for the team, reviewed monthly.
• Up-to-date competency assessments and development plans for the team.
• Product knowledge for the team – average rating of 98%.
• Nil disruption to business / loss of business due to lack of appropriate numbers of qualified, available staff.
• Employee Engagement score.
• Leadership - 360-degree feedback score. 

Academic:

• Bachelor’s degree from a recognized accredited university.
• Master’s degree in strategic management or business administration, or other similar relevant qualification.

Professional Experience:

• At least 8 years’ experience in Corporate Banking, 3 of which should have been in management capacity in a similar sized organisation.

Desired work experience:

• Proven track record of consistently achieving a corporate department’s financial growth, with a market reputation of being a trusted advisor on matters pertaining to banking.
• Significant experience in Corporate Banking. Experience in products, bank operations and customer experience is highly desirable.
• In-depth knowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general Corporate Banking regulations and practices.

Budget/ accountability:

• Revenue budget of Kes 300Mn p.a
• Net balance sheet growth of 15% p.a
• 3 new customers p.a in line with the Corporate Customer Value Proposition):
• Minimum Assets Kes 400m or Liabilities of Kes 500Mn)
• Industry strategy formulation and implementation
• Additional KPIs to be assigned by the Sector Head as per bank’s performance management policy. 

Closing on: Jul 1, 2022

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Job Purpose Statement

To plan, manage and lead a portfolio of business support projects, ensuring alignment of business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains. The business units under business support portfolio include; information technology and operations, credit risk management, finance and strategy, human resources management, enterprise risk and compliance and internal audit. This is a key strategic role within the bank that designs, executes and integrates projects at both the strategic and tactical levels, to deliver on the banks corporate strategic objectives. The role works with cross-functional teams to ensure the effective allocation and coordination of corporate resources in the execution of these initiatives. The following are the main processes and systems supported by this role:

Key Accountabilities (Duties and Responsibilities)

Financial 20% 

• Portfolio Management - Manage and coordinate project portfolios and/or programs across NCBA Group to ensure that key deliverables are being met – timelines, budget, scope, reporting, and quality.
• Ensures Projects in the portfolio are aligned to the banks strategic goals to deliver benefit to the business.

Strategy 10% 

• Business planning and Strategic Alignment - Alignment of project goals and outcomes to corporate strategy

Internal business processes 30% 

• Business Process Delivery and Improvement – Lead and diagnose initiative requirements accurately and timely; evaluate and develop alternative courses of action; recommend and/or implement creative and effective solutions.
• Plan delivery in an iterative manner following agile principles and agile delivery processes through use of user story delivery, features and capability drive using agile ways of work.
• Portfolio Administration – Ensure that there is efficient resource allocation to handle the portfolio workload, and support business analysts and project managers to unblock any blockages in their work.
• Portfolio Reporting: Ensure that all project reports are accurate and submitted on time.

Customer 20% 

• Stakeholder Management - Build and maintain positive working relationships with vendors and all levels of staff; serve as resource for technical or business expertise and advice on strategic priorities and projects.
• Improve Customer Management and Enhance Customer Experience

Learning and growth 20% 

• Provide leadership of portfolio and define a framework for developing it into a high performing and engaged team, through managing their performance, motivating, coaching and training them accordingly.
• Up-to-date and actioned competency assessments and development plans for the team.
• Nil disruption to business / loss of business due to lack of appropriate numbers of qualified, available staff within the team.

Ideal Job Specifications

• Academic: Degree holder in Business, IT or Operations from a recognized University (min – 2nd class upper or equivalent) with professional qualification in Project Management. A Master’s degree in Business, IT, or Operations would be an added advantage.
• Professional: Must have an in-depth knowledge of Agile ways of work using SAFe Framework and agility in either PMP, PMBOK or Prince 2.
• Desired work experience: 7 years’ experience in delivering large scale high budget projects or programmes within the financial sector with a minimum of 5 years as a project manager.

Closing on: Jul 3, 2022

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Job Purpose Statement

Undertake perfection of asset finance securities upon release of the financed units to ensure payments are processed in a timely manner to motor vehicle dealers/sellers/customers within the stipulated TAT and service standards, and customer documents are dispatched in a timely manner to ensure high levels of customer satisfaction.

Key Accountabilities (Duties and Responsibilities)

Financial 10% 

• Cross Selling - Identify and generate leads that will translate to Business and revenue growth
• Ensure overall departmental expenses/costs are kept to a minimum by reducing printing and taxi costs, lead times and ensuring accuracy.

Internal business processes 60% 

• Provide quality service to internal and external clients in line with the bank’s values and standards i.e.:
• Process payments to dealers/customers accurately and effectively within the stipulated timelines.
• Promptly follow up, track and resolve all outstanding items raised during processing of payments.
• Ensure all cheques, where applicable, issued to customers/staff are acknowledged
• Submit, with acknowledgement all Asset Finance loan agreements for filing and archival at the vault upon booking of the loan as per the defined timelines.
• Ensure customer payment instruments and documents e.g. cheques, loan statements etc. are issued to the customers themselves or their authorised agents.
• Ensure safe custody of all bank and customer documents.
• Review and timely resolve any queries from Tracking Companies touching on payments for financed services.
• Perform other duties as may be assigned from time to time, including holding the fort for colleagues whenever they are away on leave.

Customer Service 20% 

• Ensure high standards of service are maintained to all customers (both internal and external) at all times.
• Attend to customer (borrowers, tracking companies, dealers/sellers) enquiries regarding applications undergoing processing as and when they arise.
• Dispatch customer copies of loan agreements within the stipulated timelines.
• Collect and dispatch cheques received from the disbursement team to upcountry branches and the dealers.

Learning and growth 10% 

• Deliberately take measures to learn other roles in the department for ease of rotation and personal growth.
• Achieve 40 hours of learning/training by enrolling in the trainings as advised by the HR department.
• Enrol for professional and other academic courses to improve your knowledge base. 

Academic:

• A university degree with at least second class upper
• Professional: AKIB or a Certificate in any credit related course will be an added advantage

Desired work experience:

• 2 year experience working within a banking (lending) environment 

Closing on: Jul 3, 2022

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Job Purpose Statement

Under the guidance of the chief dealer, you will assist in the implementation of the Global Market trading strategy in line with the NCBA Bank Global Markets Trading strategy and requirements. You will undertake proprietary trading in the permitted asset classes, as well as manage currency and interest rate positions that the bank holds. You will be managing risk, liquidity and exposure and you will support and manage all aspects of the trading desk. You will be responsible for handling and understanding risks associated with Treasury products such as FX Spot, Forwards & Swaps, FX Options, Non Deliverable Forwards, Rates trading and any other structured product within the approved risk appetite and portfolio standards. The role should contribute to the organization through better pricing and risk management while providing an information service to the Group.

Key Accountabilities (Duties and Responsibilities)

Financial 65% 

• Under guidance of the chief dealer, responsible for the Global Markets FX trading income target.
• Execute the laid down Trading strategy plan that is coherent the overall bank strategy within the approved risk appetite and portfolio standards.
• Generate revenue for the bank through trading Vanilla and approved Structured Products
• Buy and sell currencies to profit from anticipated market movements, while keeping within authorized trading limits. 

Internal business processes 10% 

• Monitor and analyse the currency market and economic data to anticipate market movements, minimize trade losses.
• Comply with requirements of all relevant risk management policies; the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act in respect of Treasury operations.
• Ensure strategic execution of Trading Activities within the agreed Risk Appetite and Portfolio Standards through appropriate engagement in the various committees as required. 

Customer 20%

• Work closely with sales team and provide market color, views and intelligence to help them assess market conditions.
• Enhance the Bank’s image and profile in the regional markets and establish NCBA as a name player in the respective local debt markets and up-tier the Bank’s market presence.
• Ensure speedy and positive response to all requests from customers for a specific transaction, or for more general advice, or introduction to a more appropriate contact within the bank, whether or not the request is from the specifically allocated group of customers.
• Maintaining contact with key players in the industry and gathering information that is likely to affect financial markets

Learning and growth 5% 

• Take up development programs to ensure continuous enhancement of competences of the members of the team, including self.
• Attend all scheduled trainings and complete all elearning modules. 

Ideal Specification

• Academic: University degree or equivalent 
• Professional: ACI Certification

Desired work experience:

• Min 4 years banking experience and min 3 years progressive experience in a busy Treasury environment.
• A sound background and knowledge of banking with particular emphasis on Foreign exchange products and money market products.

Closing on: Jul 4, 2022

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Job Purpose Statement

The Senior Manager Trade Sales will be in charge of business growth and management of budgets and revenue in Corporate banking segment. Will develop and implement the unit’s strategies to increase Trade Finance income and business volumes through sales and marketing of Trade finance products.

Key Accountabilities (Duties and Responsibilities)

Financial 65% 

• Drive growth of Trade Finance Income and Business volumes through marketing, selling of trade finance products to identified customers within Corporate Banking
• Support Relationship Managers in assigned segments within Corporate Banking to customize products and to grow incomes and business volumes.
• Carry out product re-engineering and rollout customized trade finance products to the existing portfolio.
• Agree on the Department’s budgets in conjunction with Head of Trade Finance and ensure that processes are in place to monitor performance against budget.
• Maintenance of existing client base and acquisition of new business from the market.

Customer Experience 20% 

• Assist customers resolve problems where the cause appears to be within own area of responsibility.
• Initiate actions to overcome problems identified in meeting the service levels.
• Ensure agreed SLAs with the department are adhered to by all parties.

Risk and Compliance (Internal Processes) 10% 

• Understand clients’ businesses and anticipate their requirements through consultative crossselling. To match client’s needs with product capabilities through presentation of tailored proposals in order to maximize revenue and profitability.
• Be a crucial part of the solution implementation and follow up team to ensure client inconvenience is minimized.
• Provide advisory and guidance services to the relationship managers, operations staff, credit Risk teams and branch network in relation to trade Finance related products and transactions.

People and Culture 5% 

• Product training to Bank staff across the bank.
• Develop and agree on an annual basis, individual and team performance objectives, standards and targets.
• Review regulationns

Job Specifications

• Academic: A Bachelors’ degree in Business Management with a bias in Commerce, Accounting, Economics or Finance
• Professional:Professional Banking Qualification (ACIB) not necessary but can be an added advantage

Desired work experience:

• At least 10 years work experience in Banking
• At least 5 years’ experience in Trade Finance sales
• Experience in customer service and Trade Finance products
• Experience in leading teams
• General Branch Banking Operations

Closing on: Jul 4, 2022