Portfolio Manager, Business Support at NCBA Group

Job Purpose Statement

To plan, manage and lead a portfolio of business support projects, ensuring alignment of business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains. The business units under business support portfolio include; information technology and operations, credit risk management, finance and strategy, human resources management, enterprise risk and compliance and internal audit. This is a key strategic role within the bank that designs, executes and integrates projects at both the strategic and tactical levels, to deliver on the banks corporate strategic objectives. The role works with cross-functional teams to ensure the effective allocation and coordination of corporate resources in the execution of these initiatives. The following are the main processes and systems supported by this role:

Key Accountabilities (Duties and Responsibilities)

Financial 20% 

• Portfolio Management - Manage and coordinate project portfolios and/or programs across NCBA Group to ensure that key deliverables are being met – timelines, budget, scope, reporting, and quality.
• Ensures Projects in the portfolio are aligned to the banks strategic goals to deliver benefit to the business.

Strategy 10% 

• Business planning and Strategic Alignment - Alignment of project goals and outcomes to corporate strategy

Internal business processes 30% 

• Business Process Delivery and Improvement – Lead and diagnose initiative requirements accurately and timely; evaluate and develop alternative courses of action; recommend and/or implement creative and effective solutions.
• Plan delivery in an iterative manner following agile principles and agile delivery processes through use of user story delivery, features and capability drive using agile ways of work.
• Portfolio Administration – Ensure that there is efficient resource allocation to handle the portfolio workload, and support business analysts and project managers to unblock any blockages in their work.
• Portfolio Reporting: Ensure that all project reports are accurate and submitted on time.

Customer 20% 

• Stakeholder Management - Build and maintain positive working relationships with vendors and all levels of staff; serve as resource for technical or business expertise and advice on strategic priorities and projects.
• Improve Customer Management and Enhance Customer Experience

Learning and growth 20% 

• Provide leadership of portfolio and define a framework for developing it into a high performing and engaged team, through managing their performance, motivating, coaching and training them accordingly.
• Up-to-date and actioned competency assessments and development plans for the team.
• Nil disruption to business / loss of business due to lack of appropriate numbers of qualified, available staff within the team.

Ideal Job Specifications

• Academic: Degree holder in Business, IT or Operations from a recognized University (min – 2nd class upper or equivalent) with professional qualification in Project Management. A Master’s degree in Business, IT, or Operations would be an added advantage.
• Professional: Must have an in-depth knowledge of Agile ways of work using SAFe Framework and agility in either PMP, PMBOK or Prince 2.
• Desired work experience: 7 years’ experience in delivering large scale high budget projects or programmes within the financial sector with a minimum of 5 years as a project manager.

Closing on: Jul 3, 2022