Vacancies at Summit Recruitment and Search

The primary role of the job is to ensure the entity’s performance (including but not limited to procurement, operations, business administration tasks, and HR). The job holder will be expected to provide result and solution-oriented work, reporting directly to the board of directors.

Key Responsibilities:

• Manage the overall performance of the business, setting sound financial systems and operational decision-making
• Ensuring that the company is staffed with competent people (i.e. recruitment and training)
• Initiating and applying all the necessary managerial/internal controls
• Assess, manage, and mitigate risks
• Monitor and forecast upcoming levels of demand for both finances and resources
• Ensure documents and forms are submitted correctly and timely
• Update applicant database daily
• Reconcile and code receipts and banking statements on a weekly and monthly basis
• Maintain quality standards by establishing and enforcing organizational standards
• Ensure applicants understand the importance of timing with immigration paperwork, appointments, and testing and are consistently monitored for compliance
• Build company image by collaborating with customers, government, community organizations, and employees and enforcing ethical business practices
• Liaise closely with the founder and board of directors to ensure best practices and goals are on track

Qualifications:

• A bachelor’s degree in a business-related discipline
• A strategic, practical, and creative thinker
• Regards honesty and trust as significant personal values
• Organized, accurate, and very detail-oriented
• Commitment to teamwork
• Understands nepotism in the workplace is not tolerated
• Ability to work under minimal supervision while delivering transparent results
• Enthusiastic, diplomatic, and calm under pressure
• Flexible and able to respond to change
• Solutions focused with a can-do attitude
• Effective team leader who leads by example
• Understands cross-cultural communication and takes pride in business leadership

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The role holder will be responsible for providing premier services and experience for the spa guests. The successful candidate must be neat, have Relevant bachelor’s degree or diploma in hospitality and a minimum of 4 years’ experience as a front office executive in a busy spa or hotel.

Key Responsibilities

• Capture all client details on the phone such as phone number and full names on booking the client. Ensure that all clients fill in an indemnity form before being attended to by therapists.
  Organize and book all client appointments using the booking software.
• Ensure all bookings are done accurately with no double-booking cases.
• Ensure service billing is done and clients pay either before or after treatments without exception.
• Issue branded receipts to clients and ensure that clients must leave with their receipts.
• Handle all incoming calls and in a professional and courteous manner.
• Coordinate and communicate all bookings and cancellations in good time to the therapists to allow timely service preparations.
• Communicate weekly offers and new products/services to clients.
• Ensure all licenses are current and always maintain a clean and organized front desk.
• Communicate to all clients any promotions, product/treatment launches, discounts, or service changes. Inform management or the branch manager of any peculiar client/local authority visitations in good time.
• Manage product sales and update stock appropriately on the company’s integrated booking system.
• Update daily sales reports, including coffee shop sales, in Excel or as may be required to facilitate accountability to management.
• Receive and document payments accurately through the software and updating the daily report with modes of transaction used (cash, M-pesa, credit card).

Qualifications

• Relevant bachelor’s degree or diploma in front office hospitality.
• Must have 4 years’ experience as a front office executive in a busy spa or hotel.
• Must be proficient in MS Office, be honest, trustworthy and have experience handling multicultural clientele.
• Must have excellent work ethics, professionalism, phone etiquette and communication skills.
• Must be presentable, neat have a high level of organization, multitasking and timeliness.
• Must have experience working in a busy and fast-paced environment.