Vacant Positions at Family Bank Ltd

Job Purpose:

• To design and document technology solution architectures that meet business requirements, comply with the Bank’s Enterprise Architecture standards, and deliver secure, scalable, and cost-effective outcomes. The Solution Architect works closely with project managers, business analysts, QA teams, and integration engineers to translate business and functional requirements into well-defined architectural designs, ensuring that all solutions are fit for purpose and aligned to the Bank’s technology roadmap.

Key Responsibilities:

Solution Design & Documentation

• Design and document end-to-end solution architectures for assigned ICT projects and technology changes.
• Produce High-Level Design (HLD) and Low-Level Design (LLD) documents, architecture decision records, data flow diagrams, and integration specifications.
• Evaluate alternative solution options and recommend the most appropriate architecture based on business needs, cost, and risk.
• Ensure all solution designs are reviewed and approved by the Solution Architecture Lead before submission.
• Maintain architecture artefacts throughout the project lifecycle and update documentation post-implementation.

Enterprise Architecture Alignment

• Ensure all designed solutions comply with the Bank’s Enterprise Architecture framework, standards, and guidelines.
• Identify and flag deviations from EA standards to the Solution Architecture Lead.
• Contribute to the maintenance and evolution of the architecture repository.
• Apply established reference architectures and design patterns in solution design work.
• Project & Stakeholder Engagement
• Engage with Business Analysts to understand and translate business requirements into technical architectures.
• Collaborate with System Integrators, developers, and QA teams to ensure architecture designs are accurately implemented.
• Participate in project meetings, technical design reviews, and architecture workshops.
• Provide technical guidance to development and integration teams throughout the build phase.
• Prepare and present solution architecture designs to the Solution Architecture Lead and project governance forums

Security & Compliance

• Incorporate security controls, data protection requirements, and compliance considerations into all solution designs.
• Coordinate with the Information Security team to conduct architecture security reviews for assigned solutions.
• Ensure designed solutions comply with CBK technology regulations and the Bank’s ICT policies.
• Change Impact Assessment & Continuous Improvement
• Assess the architectural impact of proposed technology changes and provide input for Change Approval Board submissions.
• Contribute to the continuous improvement of architecture standards, templates, and methodologies.
• Stay current on emerging technologies, architecture patterns, and industry trends relevant to banking.
• Participate in team knowledge-sharing and professional development activities

Academic & Professional Qualifications

• Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field (required).
• TOGAF Foundation certification is an added advantage.
• Cloud architecture certification (AWS, Azure, or GCP – Associate or Professional level) is an added advantage.
• ITIL Foundation certification is an added advantage.

Experience Requirements

• Minimum 3–5 years’ experience in solution architecture, systems design, or software development.
• Demonstrated experience in designing technology solutions for banking or financial services environments.
• Experience in integration design and API architecture.
• Exposure to cloud architecture and hybrid deployments.
• Experience producing architecture documentation (HLDs, LLDs, architecture diagrams).

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Job Purpose:

• To design, develop, implement, and maintain system integration solutions that enable seamless interoperability between the banking applications, digital channels, third-party systems, and external platforms. The System Integration Officer applies technical expertise in integration technologies, APIs, and middleware platforms to deliver reliable, secure, and high-performing integration solutions, supporting the Bank’s operational efficiency and digital banking objectives.

Key Responsibilities:

Integration Development & Implementation

• Design, develop, and implement integration solutions using the Bank’s integration platforms (ESB, SOA, REST APIs, and Microservices).
• Build and configure API connections, message routing, data transformation, and orchestration workflows on assigned integration projects.
• Develop and maintain integration specifications, API contracts, and technical documentation for all assigned integrations.
• Participate in technical design reviews and ensure integration solutions comply with Enterprise Architecture standards.
• Implement integrations in line with the Bank’s CI/CD pipeline and version control standards.
• Conduct unit testing of integration components before handover to QA for formal testing.

Integration Support & Maintenance

• Monitor integration platform performance and availability, proactively identifying and resolving issues before they impact banking operations.
• Provide Level 2 support for integration-related incidents, diagnosing and resolving failures within agreed SLAs.
• Maintain and patch integration middleware, API gateways, and message brokers in line with vendor recommendations.
• Perform regular housekeeping of integration queues, logs, and monitoring dashboards.
• Escalate complex or unresolved integration issues to the System Integrations Manager.

Testing & Quality Assurance

• Develop and execute integration test plans, including end-to-end integration tests, regression tests, and performance tests.
• Collaborate with the QA & Testing team to support formal system and UAT testing of integration solutions.
• Identify, log, and resolve integration defects, ensuring zero critical defects are promoted to production.
• Participate in post-deployment verification to confirm integration solutions are performing as expected in production.

Security, Compliance & Documentation

• Ensure all integration solutions incorporate appropriate security controls including authentication, authorisation, encryption, and audit logging.
• Maintain comprehensive and up-to-date integration documentation including architecture diagrams, API specifications, and runbooks.
• Ensure integrations comply with CBK technology regulations, the Bank’s ICT policies, and information security standards.
• Contribute to DR planning and testing for critical integration systems.
• Continuous Improvement & Innovation
• Monitor emerging integration technologies and best practices, recommending improvements to the System Integrations Manager.
• Participate in Proof-of-Concept exercises for new integration tools or approaches.
• Contribute to automation of integration deployment and monitoring tasks.
• Participate in team knowledge-sharing and professional development activities

Academic & Professional Qualifications

• Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field (required).
• Integration or middleware certification (e.g., MuleSoft Certified Developer, IBM Integration certification, WSO2 certification) is an added advantage.
• Java or .NET development certification is an added advantage.
• ITIL Foundation certification is an added advantage.

Experience Requirements

• Minimum 2–4 years’ experience in system integration, API development, or middleware development.
• Demonstrated experience in designing and implementing integration solutions using ESB, SOA, or API platforms.
• Experience in REST and SOAP API development and management.
• Experience in integration testing and defect resolution.
• Working experience in a banking or financial services environment is an added advantage.

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Job Purpose:

• To design and document technology solution architectures that meet business requirements, comply with the Bank’s Enterprise Architecture standards, and deliver secure, scalable, and cost-effective outcomes. The Solution Architect works closely with project managers, business analysts, QA teams, and integration engineers to translate business and functional requirements into well-defined architectural designs, ensuring that all solutions are fit for purpose and aligned to the Bank’s technology roadmap.

Key Responsibilities:

Solution Design & Documentation

• Design and document end-to-end solution architectures for assigned ICT projects and technology changes.
• Produce High-Level Design (HLD) and Low-Level Design (LLD) documents, architecture decision records, data flow diagrams, and integration specifications.
• Evaluate alternative solution options and recommend the most appropriate architecture based on business needs, cost, and risk.
• Ensure all solution designs are reviewed and approved by the Solution Architecture Lead before submission.
• Maintain architecture artefacts throughout the project lifecycle and update documentation post-implementation.

Enterprise Architecture Alignment

• Ensure all designed solutions comply with the Bank’s Enterprise Architecture framework, standards, and guidelines.
• Identify and flag deviations from EA standards to the Solution Architecture Lead.
• Contribute to the maintenance and evolution of the architecture repository.
• Apply established reference architectures and design patterns in solution design work.
• Project & Stakeholder Engagement
• Engage with Business Analysts to understand and translate business requirements into technical architectures.
• Collaborate with System Integrators, developers, and QA teams to ensure architecture designs are accurately implemented.
• Participate in project meetings, technical design reviews, and architecture workshops.
• Provide technical guidance to development and integration teams throughout the build phase.
• Prepare and present solution architecture designs to the Solution Architecture Lead and project governance forums

Security & Compliance

• Incorporate security controls, data protection requirements, and compliance considerations into all solution designs.
• Coordinate with the Information Security team to conduct architecture security reviews for assigned solutions.
• Ensure designed solutions comply with CBK technology regulations and the Bank’s ICT policies.
• Change Impact Assessment & Continuous Improvement
• Assess the architectural impact of proposed technology changes and provide input for Change Approval Board submissions.
• Contribute to the continuous improvement of architecture standards, templates, and methodologies.
• Stay current on emerging technologies, architecture patterns, and industry trends relevant to banking.
• Participate in team knowledge-sharing and professional development activities

Academic & Professional Qualifications

• Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field (required).
• TOGAF Foundation certification is an added advantage.
• Cloud architecture certification (AWS, Azure, or GCP – Associate or Professional level) is an added advantage.
• ITIL Foundation certification is an added advantage.

Experience Requirements

• Minimum 3–5 years’ experience in solution architecture, systems design, or software development.
• Demonstrated experience in designing technology solutions for banking or financial services environments.
• Experience in integration design and API architecture.
• Exposure to cloud architecture and hybrid deployments.
• Experience producing architecture documentation (HLDs, LLDs, architecture diagrams).

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Job Purpose:

• To ensure stability, availability, performance, and continuous improvement of the Bank’s enterprise applications by providing first-level technical support, incident resolution, system monitoring, and user assistance. The role is responsible for maintaining optimal functionality of business-critical systems, coordinating issue resolution with internal stakeholders and vendors, supporting system enhancements, and ensuring compliance with regulatory, risk, and operational standards to enable efficient banking operations.

Key Responsibilities:

Application Support & Incident Management

• Provide support on the configuration of ICT network systems and ensure efficient performance and deployment of appropriate business and support services.
• Manage the performance monitoring of ICT resources and perform advanced diagnosis and resolution of network infrastructure, software and hardware faults.
• Troubleshoot system and network problems and diagnose and solve.
• Documenting ICT infrastructure and manages entire inventory.
• Provide support, including procedural documentation instructions to repair a network fault or set up a system.
• Support the roll-out of new applications.
• Provide technical support for people using the network and day to day administration and monitoring of network use.
• Provide up to date and consistently build specifications and documentation for the core IT infrastructure and IT security infrastructure.
• Participation as a key player in the setup of new branches by installing, configuring and supporting all newly installed network equipment.
• General technical support to all computer users, both in emergency and routine.
• Troubleshooting of all network issues to identify and resolve issues affecting users.
• Liaising with the IT Network Manager regarding any technical issues that affect operations at the branch and providing recommendations on how they should best be handled.
• Lead the establishment of the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards.
• Design and implement new solutions and improve resilience of the current environment.
• Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.
• Undertake data network fault investigations in local and wide area environments.
• Securing network systems by establishing and enforcing policies and defining and monitoring access.
• Support and administer firewall environments in line with the Bank’s IT Security policy.
• Report on network operational status by gathering and prioritizing information and managing projects.
• Upgrading data network equipment to the latest stable firmware releases.
• Remote support of on-site engineers and end users/customers during installation.
• Remote troubleshooting and fault finding if issues occur upon initial installation.
• Capacity management and audit of IP addressing and hosted devices within data centres

Network Security and Compliance

• Support the implementation of Next-Generation Firewalls, Intrusion Prevention Systems (IPS), and Secure Web Gateways.
• Manage the support and administration of Next-Generation Firewalls, Secure Web gateways and other network security devices
• Implement the secure remote user access and manage Virtual Private Networks (VPN) for secure remote work.
• Support the Implementation and secure partner connections and manage site to site partner vpns
• Assess network security risks, evaluate, recommend and implement as necessary.
• Support closure of audit findings within the network infrastructure

User Training

• Training of users where user knowledge / skills are deficient
• Providing IT training to branch ICT contacts as required on basic network configurations, and VOIP telephony issues.

Academic & Professional Qualifications

• Holder of bachelor’s degree in Telecommunications, Computer Science or Information Technology related field.
• Professional technical qualifications such as CCNA
• Professional technical qualifications such as checkpoint certified security administrator (CCSA)

Experience Requirements

• 1–2 years of experience in IT networking and infrastructure,
• Advanced understanding of BGP, OSPF, MPLS, and VLANs for large-scale, complex, and high-availability LAN/WAN infrastructures.
• Knowledge of network technologies, including SD-Access and SD-WAN.
• Configuring and maintaining firewall appliances (e.g., Checkpoints & Cisco FTD) and VPN solutions to protect against threats.
• Threat Detection & Access Control: Experience with Intrusion Detection/Prevention Systems (IDS/IPS), network access control (NAC), and managing user access (RADIUS, TACACS+).
• Experience with IP Telephony and Unified Communications systems.

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Job Purpose:

• The Category Specialist – Procurement is responsible for supporting the Bank’s strategic sourcing and category management activities through the effective procurement of goods, services, and works. The role is responsible for delivering value through cost optimization, supplier performance management, contract governance, risk mitigation, and adherence to procurement policies, regulatory requirements, and banking industry best practices.
• The incumbent will act as a trusted business partner to internal stakeholders, ensuring procurement solutions support operational efficiency, business growth, regulatory compliance, and achievement of the Bank’s strategic objectives.

Key Responsibilities:

Strategic Sourcing & Category Management

• Support the development and execution of category sourcing strategies aligned to business needs and procurement objectives.
• Conduct market intelligence, supplier analysis, and spend assessments to identify sourcing opportunities and cost optimization initiatives.
• Lead and coordinate sourcing activities including RFIs, RFQs, RFPs, e-auctions, and tendering processes.
• Prepare sourcing recommendations, evaluation reports, and commercial assessments for approval.
• Support supplier negotiations to secure optimum commercial, service, and contractual terms.

Supplier Relationship & Performance Management

• Manage supplier relationships within assigned categories to ensure consistent service delivery and value realization.
• Monitor supplier performance against agreed service level agreements (SLAs), key performance indicators (KPIs), and contractual obligations.
• Coordinate supplier performance reviews and implement corrective action plans where necessary.
• Support supplier development initiatives and continuous improvement programs.

Third-Party Risk & Governance

• Conduct supplier due diligence and onboarding activities in line with Bank policies and regulatory requirements.
• Support third-party risk assessments covering financial, operational, information security, business continuity, ESG, and reputational risks.
• Ensure procurement activities comply with internal policies, delegated authority limits, and applicable regulatory requirements.
• Maintain complete procurement records, audit trails, and governance documentation.

Contract Management

• Support contract drafting, review, administration, renewal, and closure processes.
• Track contract obligations, expiry dates, and performance milestones.
• Ensure suppliers meet contractual commitments and agreed service levels.
• Collaborate with Legal, Risk, Information Security, and Business Units during contract negotiations and reviews.

Stakeholder Management

• Partner with business units to understand procurement requirements and develop appropriate sourcing approaches.
• Provide procurement advisory support to stakeholders on policy compliance and sourcing best practices.
• Facilitate cross-functional evaluations involving Procurement, Finance, Risk, Legal, Operations, Technology, and business stakeholders.
• Promote procurement best practices across the organization.

Operational Procurement Excellence

• Process procurement requests and purchase orders in accordance with approved procurement plans and budgets.
• Ensure accurate and timely procurement reporting and management information.
• Monitor procurement cycle times and identify process improvement opportunities.
• Support the implementation and optimization of procurement systems and digital procurement initiatives.

Cost & Value Optimization

• Identify, deliver, and track cost savings, cost avoidance, and value enhancement opportunities.
• Support annual procurement savings targets and strategic sourcing initiatives.
• Contribute towards continuous process improvement and operational efficiency programs across the Bank.

Academic Qualifications

• Bachelor’s Degree in Procurement & Supply Chain Management, Commerce, Business Administration, Finance, Economics, Law, Engineering, Information Technology, or a related field from a recognized institution.

Professional Qualifications Mandatory

• Professional qualification in Procurement and Supply Chain Management.
• Registered member of the Kenya Institute of Supplies Management (KISM) in good standing.

Preferred

• CIPS Level 4 or above.
• MCIPS certification will be an added advantage.
• Additional certification in Contract Management, Supplier Relationship Management, Project Management, Risk Management, or ESG will be an added advantage.

Experience Requirements

• Minimum of 4 years’ relevant experience in procurement, strategic sourcing, category management, or supply chain management.
• Experience within the banking, financial services, telecommunications, insurance, or other highly regulated sectors will be an added advantage.
• Demonstrated experience managing end-to-end sourcing activities including RFQs, RFPs, tenders, negotiations, and contract management.
• Proven experience delivering measurable cost savings, cost avoidance, or value creation initiatives.
• Experience in supplier relationship management and supplier performance monitoring.
• Working knowledge of procurement governance, audit requirements, and third-party risk management processes.
• Experience using ERP, e-Procurement, Source-to-Pay (S2P), or Procure-to-Pay (P2P) platforms.

Key Competencies Technical Competencies

• Strategic Sourcing
• Category Management
• Contract Management
• Supplier Relationship Management
• Commercial Negotiation
• Procurement Analytics
• Supplier Risk Management
• Spend Analysis
• Regulatory Compliance
• Financial Acumen
• ERP and Procurement Systems

Behavioral Competencies

• Integrity and Professional Ethics
• Strong Analytical Skills
• Results Orientation
• Stakeholder Management
• Influencing and Negotiation Skills
• Attention to Detail
• Business Acumen
• Problem Solving
• Effective Communication Skills
• Collaboration and Teamwork

Success Measures (KPIs)

• Cost savings and cost avoidance achieved.
• Procurement cycle time performance.
• Supplier performance and compliance ratings.
• Procurement policy compliance levels.
• Timely contract renewals and contract governance.
• Audit findings closure rate.
• Stakeholder satisfaction scores.
• Third-party risk compliance metrics.
• Procurement spend under management.

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Job Purpose:

• The Transformation Governance Lead is responsible for enabling and providing enterprise oversight of Family Bank’s transformation portfolio, ensuring strategic initiatives are effectively translated into measurable business outcomes through disciplined strategy execution, performance management and value realization.
• The role provides leadership in enterprise strategic performance management, benefits realization, transformation economics, executive decision intelligence, portfolio analytics and transformation risk intelligence. Acting as the custodian of the Bank’s Strategy-to-Execution framework, it ensures enterprise-wide alignment between strategic objectives, initiatives, KPIs, benefits and business value while strengthening execution discipline, accountability, transparency and evidence-based decision-making across the Bank’s transformation portfolio.

Key Responsibilities

Strategic Initiative Execution & Portfolio Management

• Serves as the strategic execution partner to initiative sponsors and workstream leads, ensuring transformation initiatives deliver measurable business value.
• Develops and maintains the Bank’s Strategy-to-Execution framework, ensuring every transformation initiative is traceable from strategic objectives through workstreams, milestones, KPIs, benefits and measurable business outcomes.
• Develops and maintains the Bank’s integrated Transformation Roadmap, consolidating initiatives, milestones, dependencies, risks, benefits and strategic outcomes.
• Monitors initiative progress and proactively identifies execution risks, resource constraints and strategic misalignment.
• Leads enterprise portfolio optimization, prioritization and investment review processes, recommending initiatives for acceleration, redesign, deferment or termination based on strategic value, execution readiness and expected return.
• Tracks execution performance against strategic outcomes, enterprise objectives, benefit realization targets, timelines and investment commitments.
• Maintains an integrated enterprise transformation portfolio view covering investment exposure, strategic alignment, benefits realized, benefits at risk, benefits realization maturity, value-at-risk, and cross-functional dependency mapping across strategic, financial, technology and operational domains to proactively identify execution risks and optimize portfolio delivery.

Enterprise Performance Management & KPI Control

• With guidance from the CTO, designs and manages the Bank’s Transformation Performance Management Framework.
• Develops and maintains enterprise transformation scorecards aligned to strategic priorities.
• Establishes KPI governance structures linking Board, Executive Management, Transformation Office, Workstreams and Initiative-level performance.
• Builds and manages Strategic Performance Index (SPI) dashboards providing a consolidated view of transformation health.
• Facilitates quarterly strategic performance reviews and KPI rationalization exercises.
• Aligns strategic objectives, KPIs, initiatives and benefit outcomes through an enterprise strategy execution framework

Benefits Realization & Value Framework

• Develops and institutionalizes Benefits Realization Frameworks for all transformation initiatives.
• Defines benefit ownership, accountability, baseline measurements, realization targets and tracking methodologies.
• Monitors planned versus realized benefits across financial, operational, customer, productivity and risk dimensions, validating benefit realization, identifying benefit leakage and forecasting future value realization across the transformation portfolio
• Tracks transformation economics and value realization metrics including ROI, NPV, IRR, Benefit-Cost Ratio (BCR), payback period, cost savings, revenue growth, Cost of Delay (CoD), Cost of Inaction (CoI) and portfolio value-at-risk to support investment optimization and executive decision-making.
• Quantifies Cost of Inaction and benefit leakage across initiatives and maintains value heat maps and benefit dependency maps to visualize value concentration and interdependencies across the portfolio
• Conducts post-implementation reviews and benefits realization audits to validate outcomes, certify realized benefits, identify lessons learned and recommend corrective actions

Strategic Intelligence & Executive Decision Support

• Designs and operate transformation intelligence frameworks incorporating forecasting, predictive analytics and scenario modelling.
• Develops rolling Benefits Forecasting for initiative delivery, benefits realization and portfolio performance.
• Conducts strategic scenario analysis and stress testing for major transformation investments.
• Produces Executive Decision Intelligence Packs for the CTO, Executive Committee, Board and Steering Committees.
• Synthesizes complex portfolio insights into executive decision options, evaluating strategic trade-offs, financial impacts, delivery risks and recommended actions.

Commercial & Financial Analytics

• Evaluates strategic investment proposals using business case analysis and financial modelling techniques.
• Develops enterprise transformation economics models linking strategic initiatives to financial performance, capital allocation, shareholder value creation and investment optimization, incorporating Cost of Delay (CoD), Cost of Inaction (CoI), Benefit Leakage and Portfolio Value at Risk.
• Conducts cost-benefit analysis, productivity modelling and operational efficiency assessments.
• Provides commercial insights and recommendations to support enterprise decision-making.
• Supports strategic reviews through financial performance analysis and investment appraisal.
• Transformation Risk Intelligence & Execution Assurance
• Maintains the enterprise transformation risk register and execution assurance framework.
• Develops predictive Early Warning Indicators (EWI) and risk intelligence models to identify emerging execution risks, benefit erosion, value leakage and delivery bottlenecks before they materially impact portfolio performance.
• Conducts transformation health assessments and maturity reviews. Monitors initiative interdependencies, critical path risks and execution bottlenecks.
• Leads root-cause analysis of underperforming initiatives and recommends remediation strategies.

Advanced Analytics, Automation & Digital Enablement

• Leads automation of transformation reporting and executive intelligence processes.
• Develops predictive analytics capabilities for initiative performance, benefits realization and risk monitoring.
• Leverages advanced analytics, automation and related technologies capabilities to strengthen executive decision intelligence and transformation governance.
• Transformation Capability Building & Centre of Excellence
• Establishes and maintains transformation methodologies, standards, frameworks and best practices.
• Institutionalizes enterprise transformation control by embedding the Strategy-to-Execution, Benefits Realization, Transformation Economics and Performance Management frameworks across the Bank.
• Builds enterprise capability in transformation governance, benefits realization, portfolio management and strategic performance measurement through standards, coaching and continuous improvement initiatives

Academic & Professional Qualifications

• Bachelor’s degree in business administration, ICT, Finance, Economics, Strategy, Data Analytics, Project Management, Engineering, Information Systems or a related field.
• Master’s degree (MBA, Strategy, Finance, Data Analytics, Project Management or a related discipline) will be an added advantage.
• Professional certifications such as PMP, PRINCE2, Agile, Lean Six Sigma, Change Management, Business Analysis, Data Analytics or equivalent are highly desirable.

Experience Requirements

• Minimum of 8–10 years’ experience in transformation management, strategy execution, enterprise performance management, consulting, business analytics, project portfolio management or related fields.
• Proven experience leading large-scale transformation programmes, preferably within the banking or financial services sector.
• Strong experience in executive reporting, benefits realization, governance, strategic planning and financial modelling.
• Demonstrated experience working with senior executives, boards and cross-functional leadership teams.

Key Competencies & Skills

• Transformation / portfolio governance and Benefits Realization Frameworks
• Transformation economics: Cost of Inaction, Benefit Leakage, Portfolio Value at Risk, Value Heat Maps, Benefits Forecasting and Benefit Dependency Mapping
• Financial modelling (ROI, NPV, IRR, payback period, cost-benefit analysis)
• KPI and scorecard design; Strategic Performance Index (SPI) methodology
• Data visualization and BI tools (Power BI, Tableau, SQL)
• Predictive analytics, process mining and AI/ML applications for performance and risk monitoring
• Transformation risk intelligence and Early Warning System (EWS) design
• Executive reporting and Board paper development