Openngs at Wisen HR Services

Job summary: Assess, design, develop and deliver client and employee training. Design performance management strategies and processes that measure outcomes, identify areas for improvement, and align teams to organizational goals.

Key responsibilities and duties:

Training and development

• Effectively facilitate remote and in-person training utilizing multiple systems.
• Collaborate across teams to deliver objective focused training.
• Function as a subject matter expert for training & development and is a consultation resource
• Deploy a wide array of training methods to include e-learnings, virtual trainings, and other methods 
• Guide managers in developing their team members through career pathing
• Work closely with the HRBPs to coordinate and facilitate training for employee onboarding and new hire orientation
• Maintain an up-to-date knowledge of training topics, technologies, and company policies.
• Manage the training calendar and communicate with HRBPs to coordinate trainings

Employee performance

• Develop and execute programs and projects to evaluate, measure and improve employee performance. 
• Analyze the impact of employee performance interventions on organizational performance and provide reports to the management. 
• Responsible for the development of training programs aimed at aligning employee performance with organizational goals.
• Provide guidance to managers to assess competencies of employees.
• Be the OKR (Objectives and Key Results) champion

Skills

Job requirementsBachelor’s degree preferred, or equivalent work-related experience

• Training/development, performance management experience required.
• Experience in OKR goal setting framework
• Ability to work with a diverse employee population in different industries
• Knowledge of adult learning concepts and methodologies.
• Strong aptitude for engaging learning during facilitation.
• Agile; willingness to take on different projects and learn new areas.
• Ability to manage multiple tasks/projects at once, including scheduling and monitoring employee progress.
• Excellent customer service skills; help team members and new clients feel welcome and comfortable.
• Exceptional time management, public speaking, and problem-solving skills.
• Outstanding verbal and written communication skills, with impeccable attention to grammar and spelling.

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Key Duties and Responsibilities

General 

• Comply with policy and procedures regarding Confidentiality, Child Protection, Sexual Harassment and make sure that all Staff abide by these.
• Respect the confidentiality of all matters relating to the School, staff, pupils, and families.
• Attend appropriate training courses.
• Attend staff meetings and other meetings as directed by the School Management.
• Participate in monthly supervision and annual performance management/appraisal.

Operational

• Greet visitors, answer enquiries, and create a welcoming environment
• Assist with data entry in the system.
• Schedule appointments, meetings and reservations as needed.
• Daily reconciliation of entries between the physical and the system.
• Welcome visitors and direct them to the relevant office/personnel.
• Carry out clerical duties such as answering phone calls, responding to emails, making photocopies.
• Coordinate and manage appointments, meetings, and the conference room schedule to prevent duplicate bookings.
• Maintain general office files, including job files, vendor files, and other files related to the school operations.
• Oversee cleanliness and neatness of office facilities, and equipment.
• Attend meetings as assigned for the purpose of conveying and/or gathering information required to perform functions. 
• Update the School’s social networks (Facebook, YouTube, website etc.)
• Maintain office equipment, tools and work areas (e.g. cleaning, load supplies, clear paper jams, etc.) for the purpose of ensuring a safe working environment and the availability of items within a specific time frame. 
• Keep records, maintain and be in charge of the stationery store of the school.
• Perform other relevant duties when needed.
• Assist with School events (including, but not limited to, Thanksgiving Day, Talent’s day, etc.).
• Troubleshoot copiers, scanners and other office equipment.

Skills
Key Skills and Competencies

• Excellent written and verbal communication skills in English and Kiswahili
• Perfect computer literacy with proficiency in MS Office applications.
• Strong interpersonal skills, strong initiative and ability to handle complex assignments with a proactive attitude.
• Proven experience as an Administrative Assistant or Office Admin Assistant
• Knowledge of office management systems and procedures
• Working knowledge of office equipment, like printers and copiers
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills
• Strong organizational skills with the ability to multi-task
• Qualification as an Administrative assistant or Secretary will be a plus

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Key Duties and Responsibilities

• Present lessons in a comprehensive manner and use visual/audio means to facilitate learning
• Provide individualized instruction to each student by promoting interactive learning
• Create and distribute educational content (notes, summaries, assignments etc.)
• Assess and record students’ progress and provide grades and feedback
• Maintain a tidy and orderly classroom
• Collaborate with other teachers, parents and stakeholders and participate in regular meetings
• Plan and execute educational in-class and outdoor activities and events
• Observe and understand students’ behavior and psyche and report suspicions of neglect, abuse etc.
• Develop and enrich professional skills and knowledge by attending seminars, conferences etc.

Skills

• Degree in Education
• TSC registered
• Proven experience as a teacher
• Thorough knowledge of teaching best practices and legal educational guidelines partnered with a willingness to follow the school’s policies and procedures
• Excellent communicability and interpersonal skills
• Well-organized and committed
• Creative and energetic
• Strong moral values and discipline
• Knowledge of CPR

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Key Duties and Responsibilities

• Oversee day-to-day school operations 
• Manage school logistics and budgets
• Set learning goals for students and teachers based on national curricula
• Monitor and report on teacher performance
• Present data from school performance to board members
• Research new resources and techniques to improve teaching 
• Interview and hire school personnel
• Review and implement school policies 
• Provide guidance and counseling to teachers
• Counsel students when needed 
• Handle emergencies and school crises
• Organize school events and assemblies
• Ensure a safe and clean environment for students (e.g. implementing hygiene rules)
• Attend conferences to gain knowledge on current educational trends

Skills

• Degree in Education
• TSC registered
• Previous experience as a head teacher or in a similar role
• Knowledge of school administrative processes and national educational regulations
• Hands-on experience with MS Office and education management systems
• Attention to detail
• Great presentation and communication skills
• Crisis management
• Ability to coach and inspire

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Key responsibilities and duties:

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Make and give presentations to prospective clients and internal executives
• Promote the company’s services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

Skills
Key competencies

• Demonstrated ability to communicate, present and influence credibly and effectively
• Proven ability to drive the sales process from plan to close
• Strong business sense
• Excellent mentoring, coaching and people management skills
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g.Hubspot)
• Time management and planning skills