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At Alternate Doors we pride ourselves on ensuring both the Employers and the job seekers get what they want in the most professional and efficient manner. ( HASSLE-FREE). As a client(Employer), we believe in ensuring we understand your business and your needs so that we can get the best candidates available for your business, and we will use any means necessary to deliver the best candidates. As a candidate(Job seeker), you will receive open, clear and professional advice and consultancy to ensure you are put forward for the right roles. We will be honest with you so that you are not ‘shoved in’ for a role you haven’t a hope of getting. Similarly, we won’t waste your time with roles that don’t match your profile.
This position will require you to accommodate guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessaryfront office equipment, etc. to ensure high-quality guest relation.
Responsibilities for the Front Office Job
- Greets, registers, and assigns rooms to guests.
- Issues room key to guest.
- Responsible for proper key control and other security measures.
- Answers telephone in absence of telephone operator.
- Transmits and receives telephone messages and sets up guests’ wake-up calls.
- Date stamps, sorts, and racks incoming mail and messages.
- Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
- Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
- Computes bill, collects payment, and makes change for guests.
- Makes and confirms reservations.
- Posts charges such as room, food, liquor, or telephone, to guest folio.
- Makes restaurant, transportation, or entertainment reservations for guests
- Deposits guests’ valuables in hotel safe or safe deposit box.
- Checks out guests and inquires about their stay.
- Promotes and supports initiatives.
- Actively builds awareness of the Brand to guests.
- Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
- Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
- Confers and cooperates with other departments as needed to ensure coordination of activities.
- Works toward a 90% walk-in conversion rate goal.
- Adheres to all safety procedures and informs management of any unsafe conditions.
- Attends meetings and training as requested.
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Roles and Responsibilities of the Project Manager Job
- Incharge of all projects
- Project planning, scheduling and implementation
- Training and developing project managers
- Performing performance appraisals
- Seamless management through all phases of the customer relationship – coordinating with the customer, technical resources, and support personnel
- Communicating regularly with the customer to evaluate satisfaction and proactively identify upcoming needs
- Coordinating with technical personnel to ensure project implementation and quality is achieved as per customer’s expectations to prevent overload or missed deadlines
- Performing any other duties that may be assigned from time-to-time.
Requirements fro the Project Manager Job
- Degree in project management/telecommunications
- At least three years’ experience in project management.
- Experience in telecommunications is an added advantage
- Ability to work under pressure
- Excellent presentation and communication skills
- Excellent customer service and negotiation skills
- Self motivation and ability to work without close supervision
- Excellent report writing skills
- Accountable on project budgets
- Ability to understand the customer better than they do, to anticipate future needs and help determine the ideal solution for issues
- Driven to create success in a hopeless situation, through brilliant problem solving, communication, and relentless persistence
- Able to perform well in the face of tight deadlines and tough technical and organizational challenges
- Steadfast and calm in explosive situations
Method of Application
If you feel you fit the above role ,please send your CV only quoting the job title on the email subject to firstname.lastname@example.org