• Job Opportunities at Kilimall

  • Posted on: 16 November, 2016 Deadline: 20 November, 2016
  • View Jobs in Online Sales / Marketing View All Jobs at Kilimall
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  • Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more. Our range of services are designed to ensure optimum levels of convenience and customer satisfaction with the retail process; these services include our 7-day free return policy*, order delivery-tracking, dedicated customer service support and many other premium services. As we continue to expand the mall, our scope of offerings will increase in variety, simplicity and convenience; join us and enjoy the increasing benefits. We are highly customer-centric and are committed towards finding innovative ways of improving our customers' shopping experience with us Thank You and we hope you enjoy your experience with us.

    Customer Service Inbound Team Leader

     

    Responsibilities for the Customer Service Team Leader Job

    • To manage the inbound team
    • answer calls and respond to emails
    • handle customer inquiries both telephonically and by email
    • research required information using available resources
    • manage and resolve customer complaints
    • provide customers with product and service information
    • enter new customer information into system
    • update existing customer information
    • process orders, forms and applications
    • identify and escalate priority issues
    • route calls to appropriate resource
    • follow up customer calls where necessary
    • document all call information according to standard operating procedures
    • complete call logs
    • produce call reports

    Qualifications for the Customer Service Job

    • College diploma or equivalent
    • Proficient in relevant computer applications
    • Required language proficiency
    • Knowledge of customer service principles and practices
    • Knowledge of call center telephony and technology
    • Some experience in a call center or customer service environment
    • Good data entry and typing skills
    • Knowledge of administration and clerical processes

    Key Competencies

    • Verbal and written communication skills
    • Listening skills
    • Problem analysis and problem solving
    • Customer service orientation
    • Organizational skills
    • Attention to detail
    • Judgment
    • Adaptability
    • Team work
    • Stress tolerance
    • Resilience

    go to method of application »

    Customer Service Outbound Team Leader

     

    Responsibilities for the Customer Service Job

    • Contact businesses or private individuals by phone
    • Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation
    • Describe products and services
    • Identify and overcome objections
    • Take the customer through the sales process
    • Obtain customer information
    • Obtain possible customer leads
    • Maintain customer/potential customer data bases
    • Follow up on initial contacts
    • Complete records of telephonic interactions, orders and accounts
    • Manage the Customer Service Outbound Team members

    Qualifications for the Customer Service Job

    • High school diploma or equivalent
    • Proficient in relevant computer applications and call center systems
    • Good typing skills
    • Knowledge of sales principles and methods
    • Proven track record in sales
    • Required language skills

    Key Competencies

    • Communication skills
    • Persuasiveness
    • Problem solving
    • Adaptability
    • Tenacious
    • Negotiation skills
    • Stress tolerance
    • High energy level

    Method of Application

    If you meet the above requirements and you want to join the fastest growing company in the world, please send your resume to the following addresses, by specifying the position on the e-mail subject, Customer Service Inbound Team Leader to the following contacts: hr.ke@kilimall.com . Only shortlisted candidates will be contacted. Ensure you quote your current and expected salary. Interviews will start on 20th of November 2016.

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