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Telkom Kenya was established as a telecommunications operator under the Companies Act in April 1999. We provide integrated communications solutions in Kenya with the widest range of voice and data services as well as network facilities for residential and business customers. We are proud to play a prominent role in the information and communications technolo...
Role Purpose: The Head of Enterprise Technical Support will be responsible for ensuring that the Enterprise Technical Support (ETS) strategy and initiatives are
executed with measurable results as defined, provide leadership to the team as well as ensure operational planning and performance management while working with other stakeholders in the business.
Ensure availability of resources to deliver high standards in proactive management of service issues arising from key enterprise customers.
Key Duties and Responsibilities
Key Competencies:
Department: Technology Division
Role Purpose: The Enterprise Support Engineer Administration will be responsible for providing premium support to enterprise customers on technical service issues and together with relevant sections troubleshoot and resolve those issues.
In addition, proactively monitor and notify enterprise customers on their performance, report on performance KPIs on a 24/ 7 hour basis in liaison with other relevant teams.
Key Duties and Responsibilities
Key Competencies:
Duty Station: Nairobi, Coast, Nyanza, Rift Valley & Eastern Region
Role Purpose: To promote Telkom Kenya-Orange products and services. To identify customer needs and propose best solutions. Ensure customer satisfaction by offering excellent customer service. To achieve set sales and operations target.
Academic / Professional Qualifications
Role Purpose: The Manager Enterprise Technical Support Help Desk will be responsible for timely management and resolution of escalated cases.
Also provide leadership, guidance and support to assigned support engineers within the Enterprise Technical Support team and responsible for reviewing support engineers performance and ensuring that set standards, policies and procedures are followed to achieve business and sectional objectives.
Key Duties and Responsibilities
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