Career Opportunities at Branch.co

Responsibilities for the Team Leader Job

• Develop daily workflow for the loan servicing team
• Review and update the process for SMS/In app/Social media repayment messaging response
• Prepare regular and ad-hoc analyses on team performance and trends in loan servicing
• Derive borrower contact lists from our system using SQL
• Preparing team Schedule and regular capacity planning
• Conduct regular one on one and trainings for Servicing Associates
• Implement existing standard operating procedures and update with new processes
• Work with other team Leads for loan review and Customer Service to recommend product changes with aims of improving borrower experience and driving up repayment rates
• Maintain team documentation
• Investigate suspected fraud and develop processes to prevent it in the future
• Assist Servicing & Collections manager on day to day dept. duties

Team Leader Job Qualifications

• Must be a graduate (Business degree with a mix of I.T is most desired)
• At Least 2 years previous Loan Servicing experience and understanding of consumer credit behavior
• Experience with SQL is important. If you do not have SQL experience, then you need to have the ability and desire to learn it quickly!
• Analytical with expert Excel skills (Must be ready to prove practical basic to expert excel skills during the recruitment process)
• Highly entrepreneurial and comfortable with ambiguity and taking initiative
• Excellent collaborator and team player
• Thorough knowledge of CRB regulations

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Responsibilities for the Launch Manager Job

• Set and track progress against goals for Branch’s Tanzanian portfolio and operations
• Coordinate initiatives across core business functions including servicing, loan processing, customer service, marketing etc.
• Communicate product / process needs to company leadership
• Support product and engineering teams on 1/ new feature design and roll outs and 2/ resolution of difficult technical issues
• Represent Branch in Tanzania for partnerships or other initiatives

Launch Manager Job Requirements

• 3+ years of operations experience and is MBA a plus
• Entrepreneurial, proactive, and willing to get hands dirty
• Good communicator and highly collaborative
• Analytical – should have good excel skills, SQL skills a plus
• Excited about Branch’s mission
• Experience working for an international tech startup a big plus
• East African Nationals and fluency in Tanzanian Swahili preferred

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The Position is a full-time role touching on nearly all marketing related aspects of the business.

Responsibilities for the Marketing & Business Development Job

• Manage our organic social media execution to grow fan base and engagement (Facebook, Twitter, Instagram, YouTube)
• Design day to day marketing assets (display ads, social media posts, leaflets) after researching best practice examples online
• Update data in department performance dashboards on a daily basis
• Conduct e-mail, SMS and phone surveys of customers and summarize learnings
• Assist in preparation & management of events
• Maintain and update directory of important department contacts & leads
• Conduct market research for potential suppliers and partners
• Onboard and track borrowers that are part of special programs, e.g. our partnership with Uber
• Re-engage borrowers through phone calls and e-mails to drive results
• Create weekly performance reports of own work

Marketing & Business Development Job Qualifications

• Bachelor’s degree from a top university
• Photoshop and web based picture creation skills essential
• Good Excel skills (pivot tables, functions) are an added advantage, training is however available to improve such skills
• Experience using all social media platforms
• Fluent spoken and written Swahili and English
• Self-motivated, Creative
• Super Organized & Results focused
• Experience with the Tanzanian market/consumers’ a plus

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You will join a team with unmatched experience in financial technology and emerging markets. Since our launch in April 2015, we’ve disbursed over 50,000 loans and are already profitable on our portfolio. Our success has led to investments from Silicon Valley’s leading VCs.

Responsibilities for the Customer Solutions Job

• Delivering efficient and friendly responses to customer inquiries and build our brand via our text-based chat platform
• Escalating customer feedback and IT bugs to help improve our product

Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays.

Customer Solutions Job Qualifications

• Passionate about customer service
• Highly entrepreneurial – comfortable with ambiguity and taking initiative
• Excellent collaborator and team Player
• Excellent communication skills, both oral and written
• Good grammar, spelling and punctuation
• Good typing speed (ideally above 45 wpm)
• Availability to be extremely flexible with customer service related schedules
• Previous experience in IT and/or customer support preferred