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  • Posted: Feb 2, 2017
    Deadline: Feb 10, 2017
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    Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban...
    Read more about this company

     

    Product Portfolio Manager

    Overall Job purpose

    Reporting to the Microinsurance Manager, He/She will be responsible for formulating and implementing sound strategies that lead to growth of Sales in the Micro insurance business and specifically focusing on Single Distribution Channel.

    Responsibilities for the Product Portfolio Manager Job

    • Drive revenue growth profitability in Microinsurance business by monitoring productivity and profitability against set targets
    • Ensures marketing intelligence and statistics are gathered to facilitate development of strategies to give the Company a competitive advantage in Microinsurance space
    • Develop and deploy innovative ways to incentivize Single Distribution Channel to keep it productive to achieve and surpass the set targets
    • Research, Design & Develop product Sales campaigns to increase products uptake and penetration in the market
    • Manages relationships with clients and all stakeholders in Single Distribution Channel
    • Manage Sales costs to ensure profitability
    • Ensure the credit policy for the company is adhered to
    • Develop, nurture and grow the sales and business development teams working under this position
    • Perform any other duties as may be assigned from time to time.

    Key Performance Measures

    • Working Relationships
    • Internal Relationships:
    • Responsible for staff working under this position
    • Single Distribution Channel team of Management
    • Required to liaise and work closely with the other departments as may be necessary
    • External Relationships:
    • Britam customers
    • Microinsurance partners as may apply

    Qualifications for the Product Portfolio Manager Job

    • Bachelor’s degree in a business related field. Masters’ Degree is an added advantage
    • Professional certification in insurance e.g. ACII, FLMI, AIIK.
    • 7- 10 years’ experience in a Financial Institution, 2-3 of which should have been in managerial sales role preferably in Insurance Industry

    Competencies

    • Technical and functional competencies
    • Customer, market and competitor understanding
    • Knowledge of insurance regulatory requirements
    • Knowledge of Britam products
    • Selling skills
    • Sales and marketing management skills
    • Negotiation Skills

    Core competencies

    • Communication skills
    • Building Relationships
    • Focuses on the Customers
    • Develops Self
    • Solves Problems
    • Develops Others
    • Manages Quality and Risk
    • Managing Change and Ambiguity
    • Managing and Executing Strategy

    go to method of application »

    Business Development

    Responsibilities for the Business Development Job

    • Secure new business directly or through intermediaries and aggregators;
    • Maintain excellent business relationship with intermediaries, aggregators and clients;
    • Service existing business;
    • Follow up on renewals for Micro insurance business;
    • Follow up premium collections;
    • Prepare daily, weekly and monthly reports as required;
    • Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk;
    • Respond to customer and client enquiries;
    • To ensure process level smoothness is maintained in all products;
    • To ensure motivation of distribution partners and aggregators;
    • Perform any other duties as may be assigned from time to time.

    Key Performance Measures

    • Revenue growth and profitability.
    • Working Relationships

    Internal Relationships

    Required to liaise and work closely with the other departments as may be necessary;

    External Relationships

    Britam customers
    Intermediaries
    Partners/aggregators.

    Qualifications for the Business Development Jobs

    • Bachelors’ degree in a business related field
    • Professional qualification in Insurance (ACII, AIIK) is an added advantage.
    • 2-4 years’ relevant experience in the insurance industry
    • Experience in sales management.

    Competencies

    • Knowledge of insurance regulatory requirements
    • Knowledge of insurance products
    • Sales management skills.
    • Excellent Communication skills
    • Excellent networking skills.
    • Mature and presentable.
    • Creative and critical thinker.
    • Agile, Passionate, energetic and proactive.

    go to method of application »

    Head Of Channel & Product Marketing

    Job purpose
    The role holder will be responsible for delivering Britam’s entire product portfolio by ensuring all products go to market strategies are achieved.  Oversees development and implementation of support in the area of marketing, communications and public relations related to the product portfolio from a customer, revenue, innovation, existing products perspective.   The role will report to the Group Commercial Director.

    Key responsibilities
    Marketing

    • Coordinate the marketing of Britam’s portfolio of products in all business units and channels with customer focus in mind, while ensuring customers’ needs are anticipated an inbuilt in products;
    • Responsible for creating, implementing and measuring the success of: a comprehensive marketing, communications and public relations program of all products across multiple channels;
    • Initiate and coordinate the launch of new products and services together with the brand and marketing team and ensure successful go to market and market activation of products and services; 
    • Develop a solid implementation of a realistic go to market strategy for all products and services in collaboration with the marketing managers in the respective business units;

    Product Development

    • Participate in developing products, initiatives which meet customer needs and expectations to ensure timely turnaround for the businesses;
    • Ensure products are accessible through multiple channels and meet revenue targets through customized marketing campaigns to specified target market;
    • Develop and execute channel and product strategies to capture value from existing products through effective growth stimulation and new product adoption;
    • Manage the full go to market lifecycle for Britam Products while working with Product Development of product rationalization and performance reviews that lead to enhancements of existing products and retirement/ replacement of products that are neither profitable nor delivering retention and brand equity values to the business units;
    • Work closely with Product Development team and Brand and Marketing team to ensure all product information is properly documented and approved within the defined framework;
    • Map and optimize all processes to ensure end-to-end efficiency with focus on risk, fraud and customer experience; 
    • Ensure direct reports are achieving performance targets; and
    • Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard. 

    Knowledge, experience and qualifications required

    • Relevant Bachelor’s Degree, with CIM qualification.  MBA is an added advantage;
    • Minimum of 5 years’ experience in product marketing, communications or public relations with demonstrated success;
    • A background in product lifecycle development, management and service marketing with distribution experience within the Financial Services Industry (Banking and Finance/ Insurance), FMCG or Telecommunication Sector;
    • Extensive experiences in developing and implementing go to market strategies for products and services with proven results;
    • Significant experience in driving marketing across multi-product to service a variety of customer groups and sectors; 
    • Demonstrated successful experience writing press releases, making presentations and negotiating with media/agency; and
    • Experience overseeing the design and production of print materials and publications.

    Essential Competencies

    • Deciding and Initiating Action: Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focussing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
    • Leading and Supervising: Provides the department with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
    • Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department, promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
    • Formulating Strategies and Concepts: Works strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department's future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the department's future; communicates the organisational strategy, vision and objectives effectively across all levels in the department.
    • Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, trends and possible risks in the department's structure and politics; demonstrates financial awareness; ensure costs are monitored and controlled and thinks in terms of profit, loss and added value.
    • Planning and Organising: Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors departmental performance against deadlines and milestones. 

    go to method of application »

    Head Of Shared Services - Operations

    Job purpose

    The role holder will be responsible for overseeing the operational strategy of the shared services center by ensuring operational processes and service standards are aligned to the Business Units and Commercial Organization while enhancing overall customer service and experience across the various customer touch points.  The role will report to the Group Chief Operating Officer.

     

    Key responsibilities

    • Oversee and ensure speed and efficiency of service delivery at front office and back-office functions at the branches, including premium collection, customer service all product lines;
    • Oversee standardization of processes and services within the entire Britam Group;
    • Responsible for creating and maintaining appropriate levels of operational focus, integrity and control strategies within a Britam branches;
    • Define, monitor and ensure adherence to service standards by Shared service –Operations function;
    • Liaise with operations managers – regional subsidiaries for standardization of processes and customer experience;
    • Ensure service provided to customers is standardized and customer service representatives are well versed with all product lines;
    • Ensure all branches adhere to processes, procedures and set productivity targets (efficiency, accuracy, etc) laid down by Businesses and Commercial Unit;
    • Continuous review and streamline new and existing reports to maximize efficiency and productivity;
    • Manage Sales workforce back-end support function and ensure efficiency of the team;
    • Follow through any operational internal audit/ Risk queries or issues raised with regard to branches and centralized functions to ensure their quick resolution. 
    • Acts as a functional liaison for operational activities between Commercial organization and all operational support departments;
    • Working in liaison with the various lines of business enabler functions e.g. IT, HR, Finance, admin, risk and compliance, internal audit, brand and marketing etc to provide standardised product and process across the operations department to deliver on service management; and
    • Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.

    Knowledge, experience and qualifications required

    • Relevant Bachelor’s Degree;  MBA is an added advantage.
    • 6-9 years’ experience in a similar position; 4-5 of which should be in a managerial capacity in a busy environment. Commercial and general management experience in a company of approximately similar size.
    • Proven experience as an Operations Manager within a Financial Services Industry (Banking and Finance/ Insurance). 
    • Extensive experience in ensuring operational risks are identified and managed.
    • Significant experience in process mapping and restructuring to obtain optimal operations with a focus on cost containment. 
    • A deep understanding of leveraging technology and processes to standardise operations, reducing turn-around times on all key business processes. 
    • A demonstrated track record in optimising operations to enhance the overall customer experience at all customer contact points.

     Essential Competencies

    • Deciding and Initiating Action: Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focussing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
    • Leading and Supervising: Provides the department with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
    • Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department, promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
    • Formulating Strategies and Concepts: Works strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department's future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the department's future; communicates the organisational strategy, vision and objectives effectively across all levels in the department.
    • Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, trends and possible risks in the department's structure and politics; demonstrates financial awareness; ensure costs are monitored and controlled and thinks in terms of profit, loss and added value.
    • Planning and Organising: Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors departmental performance against deadlines and milestones.

    Method of Application

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