Change Analyst at Standard Bank Group

Job Details

Group Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible

Job Purpose

• Facilitate the creation and development of procedures to guide all business units within the bank ensuring that the signed off documents meet group reference standards
• Ensure standardization of the procedure development process by providing technical guidance to the units on how and what to include in the procedure document
• Proactively identify and assess areas of business process inefficiencies and risks faced by business units from a continuous Improvement and control perspective to enhance productivity
• Coach operations staff in Continuous Improvement and Lean techniques and facilitate workshops to identify waste, non-value-add and flow constraints in processes, brainstorm solutions and drive execution of improvement initiatives.
• Facilitate the review of existing procedure to ensure they are up to date, efficient and duly signed off by all relevant stakeholders
• Supply of excellent project or project related administrative support services across all project portfolios within the Change department

Key Responsibilities/Accountabilities

Bank Process Management Facilitate and guide the procedure development process in a timely and efficient manner. This will be accomplished through working together with the process owner to provide technical assistance to guide the process owner on the procedure creation Review submitted draft procedures for process inefficiencies and risk issues and challenge and work with the business units at reducing the identified inefficiencies and eliminating or mitigating identified risks. This should be done through sound business analysis techniques and methodologies Liaise and champion the alignment of country business processes with those of the Standard Bank Group’s reference Policy Framework Act as the bank custodian for all signed off procedures ensuring that all existing signed off procedures. This will entail maintaining physical custody of all signed off procedures as well as centralization and maintenance of the same via electronic copy. Liaise with the relevant process owners to ensure communication of all new or revised procedures to all relevant stakeholders through various communication channels e.g. workshops, road shows, e-mail. Promote easy access to Business Processes to all bank’s staff in a central repository i.e. Intranet or Share point Liaise with the process owner to obtain sign-off from relevant stakeholders to authorise the operationalization of business processes and procedures Provide monthly reports on the status of all Procedures in the Change services pipeline to all stakeholders.

Change and Continuous Improvement Implement and continuously improve Operations with a view of ensuring efficient and effective functioning and high level of service within Operations Coach operations staff in Continuous Improvement and Lean techniques and facilitate work groups / Kaizen workshops to identify waste, non-value-add and flow constraints in processes. Guide and direct the implementation of business solutions by leading or supporting implementation of programmes of work or projects. Manage and execute the change analysis effort during the entire Project lifecycle. This must be done using structured processes and sound techniques and methodologies. Act as the link between Operations unit and IT business relationship management as concerns

Compliance Responsible for the implementation and adoption within (Change Services) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of customers including those that require being subjected to Enhanced Due Diligence for on-boarding and continued business.

Key Performance Measures Consistent achievement of high quality documented and signed off procedures Ease of access of the bank’s business processes and procedures Alignment of country business processes to Standard Bank Group’s Policy and group reference guidelines. Provide required support to process owner throughout the procedure development process Actively engage in process efficiency improvement and risk review Facilitate successful development and sign off of new and revised procedures Accurate & Timely completion of Change analysis processes in line with project requirements Provide required support to Change Managers through entire project lifecycle Actively engage in project planning, design, requirements review and scope management Conduct post Implementation benefits review and reporting Produce complete Business Cases that justifies why project should be done. Actively engage with Business process improvement team to deliver workable recommendations of the capacity study Monthly reporting on project/ process status.

Establish and maintain a wide network with key stakeholders within Operations, the entire Stanbic Bank and RoA Operations team in Head Office.

Preferred Qualification And Experience

• Education Level University Degree from a Recognized University.
• Professional Qualifications Project Management Lean Six Sigma Certification (Black or Green Belt certification will be an added advantage)

Experience

• 3-4 years banking experience desirable.

Knowledge/Technical Skills/Expertise

• Problem solving Able to resolve diverse problems in own area, using judgment and discretion. Able to deal efficiently with work volumes while remaining focused on priority issues. Resourceful, able to provide support and give suggestions on new ways of doing things. Continuous Improvement mindset
• Planning Planning is generally on a daily to weekly basis within regular activity cycles. Able to manage and prioritize tasks.
• Decision making Required follow laid-down regulations, policies and procedures as well as operate within system parameters and internal controls at all times. Sound recall of procedures and previous experiences is required. Able to take the initiative within limits of authority.