Job Opportunities at Janta Kenya - 4 Positions

Duties of the Client Relations Officer Job

• Building and maintaining relationships with clients and key personnel within customer companies.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Alerting the sales team to opportunities for further sales within key clients.
• Letting customers know about other products the company offers.
• Attending meetings with clients to build relationships with existing accounts.
• Achieving client relationship targets and KPI’s as set by the Head of Sales.
• Working closely with Account Managers and Sales Consultants.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Updating the CRM and ensuring account managers are aware of changes within clients.
• Passing leads to the sales team and following up on progress.
• Liaising with internal departments to ensure client needs are fulfilled effectively.

Client Service Officer Job Qualifications

• Degree in relationship management, Public relations or any business related course.
• At least 3 years’ experience in the field.
• Strong Relationship Building
• Customer Service Skills
• Communication skills both written and oral

KPI’s

• Product knowledge.
• Feedback from clients on quality of service they are receiving.
• Maintaining existing clients and sorting out their complaints/concern

go to method of application »

Diesel Generator Technician Job Responsibilities

• Gained experience on electrical systems, gasoline and diesel fuel systems, hydraulic systems, heating, ventilation, air conditioning.
• Analyzed malfunctions visually, auditory or through the use of test equipment.
• Maintained inventory and control of site equipment necessary to maintain daily operations.
• Interpreted engineering drawings, inter-connection wiring diagrams and electrical schematics to troubleshoot equipment and order parts as needed.
• Delivery of financial objectives of logistic department and the team.
• Developed shop maintenance procedures and fabricated testing equipment as needed to maintain shop operations.
• Load tested generators using manual and automated testing equipment.
• Troubleshot units using wiring diagrams, schematics.
• Made sure work area was clean and met OSHA standards.
• Maintained records and files, prepared reports and ordered supplies/equipment.
• Used test equipment and hand tools to locate the causes of breakdowns and/or system.

Requirements for the Diesel Generator Technician Job

• Diploma in Electrical Engineering.
• Minimum 5 Years hands on experience in Instrumentation and Trouble shooting
• Experience in dairy, food, beverage, FMCG it’s a must.

go to method of application »

Property Manager Job Responsibilities

• Issuing of invoices and collection of rent on timely basis.
• Renewal of Mall leases as and when they expire in liaison with the landlord’s advocates.
• Ensuring land rent and rates are paid on time and advising on other government statutory requirements regarding Mall operations.
• Exhausting all the marketing avenues to ensure speedy occupancy of the Mall.
• Identifying and approving only qualified organizations for participation in Mall activations.
• Ensuring no illegal businesses operate within the compound and confines of the Mall.
• Provision of repair work order budgets for approval by the landlord on a timely manner for planning purposes.
• Coordination of service providers and ensuring the common services like lifts, generators, cleaning, parking etc operate seamlessly without hitches.
• Coordination of security services with the security company in the Mall and liaising with area security team to ensure constant updates on security matters within the area.
• Ensuring technical support personnel like plumbers and electricians assess the functionality of various appliances and equipment and update on the same on daily basis.
• Publicize the Gateway Mall in liaison with the client on media and other forums to increase traffic for the tenants and yield high tenant retention.
• Encourage the tenants to liaise with one another to develop mutually beneficial approaches to common issues, eg. crime prevention and publicity.
• To run regular consultative meetings to further the above and foster understanding between all parties involved in the activities of the Shopping Mall.
• Manage tenant’s complaints by following best practice customer relationship procedures, lease conditions and guidelines.
• Effective implementation of the Shopping Mall Health, Safety, Fire and legislation policies.
• Ensure efficient emergency procedures are in place and that staff and tenants are fully trained in emergency response with particular emphasis on evacuation procedures.
• Ensure that all service providers/contractors and tenants adhere and maintain good environmentally best practices in Gateway Shopping Mall.
• Measure and manage service providers/ suppliers performance against agreed SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) in relation to Gateway Mall.
• Ensure that the Help Desk has accurate and comprehensive data regarding the Gateway way Mall.
• Ensure all staff understands Shopping Mall business and customer requirements, operational and financial performance through implementation of formulated policies.
• Work closely with Shopping Mall team members to avoid labor turnover by proactively managing staff issues and complaints.
• You shall ensure that all systems are updated i.e.Secure Doc and Team Work as per instruction given.
• Any other duties as directed by the management or any other person appointed by the management

Qualifications for the Property Manager Job

• Degree in Land Economic, Real Estate or its equivalent
• Prior experience working in the real estate industry is an added advantage
• Knowledge in the use of Property Management softwares
• Ability to work under a high pressure environment
• At least 5 years’ experience in property management
• Excellent customer service skills
• Excellent communication skills

go to method of application »

The major role of the sales executive will be to drive business growth through facilitate the selling and letting of property to ensure growth of revenue of the company.

Sales Executive Job Responsibilities 

• Achieve and exceed agreed sales targets.
• Work with the Director to set the income target for the year.
• Dissemination of information regarding availability and status of property in the company’s portfolio.
• Taking notes of the general conditions of property where feasible, accessibility of the property and details of current tenancies where applicable.
• Agreeing with the client on selling commission or letting fee percentage.
• Advising Landlord on the appropriateness of selling price or rental amount in comparison to current market rates.
• Delivering weekly, monthly and annual sales targets as directed by the Head of Agency.
• Actively prospecting, acquiring and engaging new clients and providing them with information on company services.
• Establishing if buyers are interested in paying via cash, mortgage or by trade and top-up.
• Closing sales and leases on properties.
• Deliver excellent sales and after-sales services to maximize sales, customer satisfaction and retention.
• Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.

Qualifications for the Sales Executive Job

• Must be a holder of a Bachelor degree in Commerce, Marketing or any other business related fields.
• Should have at least 5 years’ progressive management experience in the real estate industry.
• A great understanding of the Kenyan real estate market.
• Strong client management and good presentation skills. Must demonstrate an ability to build and manage relationship with and positively influence various stakeholders.
• Excellent, proven interpersonal, verbal and written communications skills.
• Strong negotiation and selling skills.
• Effective problem – solving and mediation skills.
• Proficiency with office computer applications.

go to method of application »

Sales & Marketing Executive Job Responsibilities

• Represent the company at the designated sites.
• Source New business for the company.
• Sale and rent properties the company property listings.
• Market the site property to potential target clients.
• Disseminating information regarding availability and status of property.
• Handle client’s inquiries promptly.
• Submit daily work plans to the marketing manager.
• Submit monthly reports to management.
• Market the company products to potential clients.
• Carry out sales, sourcing and rental activities.
• Disseminate information regarding status of property sourced.
• Handle all clients promptly.
• Ensure there is enough property in the company’s portfolio.
• Meet various landlords/property owners and developers on behalf of the company in order to obtain their property for development, joint ventures, management and sale by the company.
• Source for property sold by the company in order to obtain them for Management by Villa Care management Limited.
• Sell and rent properties in the company property listings.
• Market the property to clients for rental in order to ensure that all properties are occupied.
• Disseminating information regarding availability and status of property.
• Alert management on improvements required on all vacant units sourced.
• Prepare marketing presentations for pitching purposes.
• Handle client’s inquiries promptly and report any concerns that may need further attention.
• Update landlords/vendors on the status of their property on daily/weekly/monthly basis.
• Proper filing of all documents regarding property
• Communicate any changes regarding the property to the Marketing Manager and all the concerned parties.
• Push for sales/letting of property within the company portfolio
• Assist the credit controller to collect commissions due to the company from landlords under your portfolio.
• Submit daily work plans to the Marketing Manager and the Managing Director.
• Submit monthly reports to management.
• Any other duties as may be assigned by Management.

Qualifications for the Sales & Marketing Executive Job

• Bachelor’s Degree in business with a specialization/ Diploma in sales or Marketing.
• Minimum 2 years experience in sales.
• Excellent planning, organizing and customer handling skills. Must be a relationship builder.
• Age limit from 25-35 years of age.
• Team working skills, assertive and flexible.
• Able to communicate fluently in English and Kiswahili
• Ability to work under a high pressure environment
• Prior experience working in the real estate industry is an added advantage.

NB:Males are encouraged to apply.