Job Vacancies at Cytonn Investments - 2 Positions

Responsibilities

• Effectively handle clients calls, queries and emails
• Identify and communicate ways of enhancing customers experience
• Clients complaints management
• Keep all relevant clients records and contact details
• Assist in the preparation for external and internal client related meetings
• Help administer the company’s databases with a focus on CRM (Customer Relationship Management)
• Build strong relationship management and integration with other business units across the company for efficient services delivery to clients
• Track pending clients’ paperwork; updating pending items to ensure all the necessary KYC documents are properly filed
• Acting as the lead in providing an integrated approach across different business units to ensure effective customer service
• Client profiling, segmentation and client database analytics
• Follow up on signing of Letter of offers, and sale agreements for our real estate clients
• Any other duties as may be assigned from time to time

Requirements

• A Bachelor’s degree (second class honors – upper division) with a minimum of B+ in KCSE or equivalent
• Excellent analytical skills
• Ability to handle multiple tasks simultaneously with attention to details and follow-through
• Ability to carry out assigned projects to completion with minimal directions
• Effective communication skills
• Ability to synthesize information from multiple sources and distill the most important takeaways to guide next steps
• Strong IT skills will be an added advantage

Learning Opportunities

The interns will gain skils in

• Leadership
• Economic Analysis
• Market Reseach
• Client Retention Strategies
• Financial Modeling
• Sales and Marketing
• Automation

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To manage its rapid growth, Cytonn Investments is looking for a dynamic and hardworking individual with strong leadership and entrepreneurial skills to join as the Relationship Manager – Institutions.

The primary responsibility is to work alongside the Cytonn Fundraising Team, the Investment Team and Real Estate Team, to lead the efforts in coordinating investment relationships with pension funds, banks, SACCOs, endowment funds and other pools of capital with Cytonn’s alternative investment products.

The position will afford the individual a unique opportunity to participate in both a strong incentive structure and a clear path to a fulfilling career in Relationship Management.

Job Responsibilities

• Proactively develop business relationships and securie additional business opportunities with all local pools of capital, including pension funds, pension administrators, banks, SACCO’s, endowment funds, and other pools of capital
• Strengthen existing relationships with the local Institutions industry, understand their alternative investment needs, and match funds with Cytonn’s Alternative Investment products, among them private equity, real estate and structured products
• Lead a team that will attend prospect and client meetings to make presentations and understand requirements of various institutions, and relay feedback on the best investment offering
• Manage all relationships, including banks, SACCO’s, pension funds, endowment funds, and others, and ensure that all pools of capital have been contacted, follow-up is regular and efficient, all required documents have been provided, and all open discussions are closed out
• Identify opportunities for product development, and other product offerings that are in line with requirements of local institutions, and work with the Fundraising, Investment and Real Estate Teams to put together investment offerings and required documents for each set of investors
• Develop and recommend to the Management and Board Investment Committee long and short-term plans to achieve the company objectives and goals in local Institutions partnership
• Communicate information about alternative investment offerings and partnership areas to local
• Institutions through meetings, workshops, websites, social media, newsletters etc.
• Identify opportunities for product development, and other product offerings that best conform with requirements of pools of capital, such as RBA requirements
• Carry out training for local institutions (e.g. Pension Trustees, SACCO’s, etc.) on Cytonn Investments,
• Cytonn Real Estate, and alternative investments opportunities to promote partnerships and synergies
• Develop a strong team, through running an internship programme, and hiring experienced hires
• Any other duties as may be assigned from time to time

Requirements

• At least 5 years’ experience in the local institutions industry. Experience in a bank, fund manager, or any such local institution focused on financial services will be an added advantage
• Must have achieved at least a B+ in KCSE or equivalent in high school
• An undergraduate degree with a minimum 2nd Class, Upper Division
• Ability to manage all stakeholders at all levels within an organisation
• Strong communication skills (both written and oral)
• Good sales, marketing, presentation and client services skills
• Strong organizational and time management skills -ability to adhere to deadlines, multi-task and be able to prioritize
• Ability to handle multiple tasks simultaneously, with great accuracy, organization, attention to detail and follow-through
• Entrepreneurial spirit with demonstrated creativity & innovation in business
• Ability to learn quickly and manage workload in a demanding environment