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At Living Goods we empower people to improve the health of their families, friends and communities. Living Goods supports networks of 'Avon-like’ health entrepreneurs who go door to door to teach families how to improve their health and wealth and sell life-changing products such as simple treatments for malaria and diarrhea, safe delivery kits, fortif...
The Opportunity
Living Goods Kenya is co-designing with county governments, how to assist their networks of Community Health Volunteers and to provide technical assistance in implementing community health. LG will provide hands-on support, to build and strengthen community health systems, implement mHealth technologies and performance management support.
County Governments recognize a need to implement innovative approaches to achieve significant results in key areas within the reproductive, maternal, neonatal and child health (RMNCH) space.
The goal of Living Goods support is to build capacity in order that high impact community health is managed by government and to fully owned by the Country Health Management Teams to ensure sustainability in the long term.
To support our ambitious goals in Kenya, we seek an experienced, innovative and passionate individual, with a strong-track record of delivering results, to join our Assisted Networks team as a Program Manager.
This role will work closely with both LG internal resources and sub county and county health management teams to ensure the flawless implementation of a new Assisted Network (AN) program focused on dramatically improving the health of millions of low income households.
The AN Program Manager will be accountable for supporting the capacity building of supervision of highly impactful community health volunteers in the sub counties we are operating in.
You will be an expert in effectively managing the implementation of health programs in Kenya. You will have primary responsibility for the management of all assisted network activities in a number of sub – counties. You will provide direct supervision to the Technical Advisors and Regional Field Technical Officers.
You will own delivering against our plans, coordinating across teams within LG and with our government partners and adjusting how we work as we learn as we go.
You will coordinate and operationalize the day-to-day support of the assistance provided to the networks of community health volunteers in the counties.
Job Responsibilities
- Support the co-design and oversee the implementation of the Technical Assistance Program for your county(s) ensuring that technical assistance support is provided to time, budget and delivers the impact required.
- Plan all activities including mhealth solution training with government and partners, dispensing health kits, ensuring trainings are coordinated and supervision and performance management coaching sessions for community health extension workers (CHEWs) and sub-country management teams (SCMT) are happening.
- Facilitate county and cross-county collaboration including capturing learnings, adapting, improving, developing our AN model and identifying skills gaps and areas for strengthening community health systems to reflect best practice and what is viable in the field.
- Prepare and present reports and key insights as necessary to county teams and internally.
- Support the county teams to maximize performance of CHVS by setting targets and ensuring that key performance indicators (KPIs) are being achieved
- Ensure consistency in approach across all LG Assisted Networks
- Build strong relationships with county and sub county teams, working closely with the LG government relations and advocacy teams.
- Design and own methods for tracking progress and managing risks. Take corrective action if necessary.
- Provide mentoring, coaching and direction setting to team members.
- Support team and individuals to build relationships with key partners in the region including the County Health Teams and other operating partners working with CHVs.
- Manage operations to keep costs as low as possible
Qualifications
- Undergraduate degree in business, management or health related areas.
- Minimum of 5 years of program management experience overseeing complex programs of which at least 2 years should be overseeing technical assistance programs.
- Good understanding of Kenyan health systems, ideally community health and working closely with county government teams.
- Proven ability to contribute and to succeed in a rapidly expanding and fast-paced organization.
- Exceptional analytical skills, commitment to accuracy and attention to detail
- Excellent communication skills including the ability to adapt communication (verbal and written) to different stakeholders.
- Expertise in project planning and tracking tools. Expertise in the Microsoft Office suite, e.g. Excel, PowerPoint is a must
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Introduction
Do you want your work to matter? Do you want to use your skills to make a difference, not just money? Do you want to improve millions of lives, including your own?
Living Goods works to reinvent how we improve the lives of the under-served. We think big, but operate small and nimble. We train community health workers to bring life-saving products and healthcare to people’s doorsteps. Products like medicines, fortified foods, and modern contraceptives.
We also transform community health through mobile phones. We help community health workers assess the health of mothers and children and treat common illnesses like pneumonia, malaria, and diarrhea. We also develop smart phone apps to guide community health worker visits and create predictive algorithms to make the best use of their time. And we test new cool tools like paperless referrals to clinics and biosensors to monitor infant and child growth.
At Living Goods, you will have the chance to apply your ideas and creativity at work every day. If you work well in a dynamic collaborative culture, set high standards, and meet challenges with determination and a sense of humor, you’ll thrive here.
[Text Box: Empowering micro-entrepreneurs to deliver life-changing products to the doorsteps of the underserved.]
Human Resources
We know that our work at Living Goods depends on more than careful research and creative ideas. It also requires great people. That’s why we’ve been adding more people every month for four years. There are now roughly 300 Living Goods employees. Four years from now we’ll be over 1,000.
But growing a global team takes great care and watering. So we’re looking for a chief gardener, officially known as the Global Director of Human Resources. Someone with a yearning to improve the health of people in the developing world. The ability to lead us through tremendous growth. The ability to build and manage a world-class team.
Your Charge
- Living Goods’ greatest asset is its people. So we need you to chart the path to hire and keep great people. Working with your team, you’ll develop employee forecasts and recruiting priorities. Promote a fun inclusive workplace with high expectations. Identify a competitive compensation package. Develop ways to help employees learn, grow, and thrive.
- Develop a strategy. We need you to create the blueprint to guide our recruiting and retention efforts. You will develop employee growth forecasts and goals for attracting and retaining the best and brightest staff. Your strategy will be the benchmark by which we judge your department’s success.
- Lead the troops. You will guide a global team comprised of HR business partners and recruiting and retention experts. Your HR wisdom and collaborative management style will enable you to help your team members develop their professional knowledge and hone their leadership skills.
- Drive learning and development. You will identify innovative ways to develop our people through activities like online courses, conferences, employee exchanges, and training seminars. Since employees often leave organizations because of their managers, you will also find ways to grow our leaders and managers and help ensure that motivate, challenge, and retain great people.
- Build a culture based on our values. As the leader of our organizational culture, we need you to create a positive and productive workplace. One that values hard work, feedback and continuous improvement, inclusion and commitment.
- Recognize and reward greatness. You will develop creative ways to celebrate employee effort and results.
- Start off on the right note. Nobody remembers day 84 on the job, but we all remember day 1. Thus, you will ensure that Living Goods’ on boarding program helps staff feel welcome and well informed.
- Take to the streets (and the field). You will drive the people agenda globally, helping HR staff translate global goals at the local level. You will travel periodically to country and field offices and employ creative ways to inspire and support the work of the country teams.
- Make sure we play by the rules. The world is complex and so are HR practices and policies. We are steadfast in our commitment to being a workplace where everyone can thrive. You will ensure that Living Goods lives and breathes this commitment by serving as the focal point on audits and reports to government agencies, our partners and funders.
Your background
- Seasoned in Human Resources. You’ve built a successful career in Human Resources (HR) and have 15+ years’ experience working in a variety of areas, like talent acquisition, compliance, employee relations, employee engagement, learning & development, succession planning and organizational effectiveness. Advanced degree in Human Resources or other area preferred.
- International experience. You have experience in a global organization that works in developing countries. Places like like Ghana and Guinea, Tanzania and Timbuktu.
- Gets our model. Living Goods is a hybrid model. We’re a nonprofit organization with a business minded approach. We use business practices to achieve social goals. Candidates with for-profit and nonprofit experience preferred.
- Customer Service Skills. Like the acronym “HR,” our team is both human and resourceful. You can enhance the image of Human Resources. You can change the HR paradigm from “you can’t do that” to “yes we can.”
- Lives our values. You can thrive in our culture – you can demonstrate inclusion, integrity, innovation, quick footedness, collaboration, and accountability.
- Team player. You play well with others enjoy seeing the impact of our work as a team.
- Multitasks. You’re able to juggle multiple tasks at once while ‘staying calm and carrying on.’ You think strategically, handle ambiguity and work well in a multicultural environment.
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