Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Feb 7, 2018
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban...
    Read more about this company

     

    Portfolio Officer-Machakos Branch

    Job description

    To develop and grow profitable product portfolio mix ensuring close focus on most profitable products.

    • Drive the achievement of the sales revenue for General Insurance.
    • Grow and defend Britam’s General Insurance market share position.
    • Work hand in hand with FA & IFAs to promote General Insurance business.
    • Formulate and implement strategies that ensure FAs, IFAs, and Unit Managers are well versed with General Insurance Products.
    • Relate feedback to the product team from clients regarding the General insurance products and suggestions on improvement on the products.
    • Monitor customer/ agency preferences to determine focus of sales efforts in collaboration with FAs.
    • Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.

    Working Relationships

    • Responsible for staff working under this position
      Required to liaise and work closely with the other departments as may be necessary
    • Bachelor of Commerce degree (marketing option preferred)
    • Professional qualification in Insurance (ACII, FLMI or AIIK)
    • 7 - 10 years sales management experience in the financial services sector 3-4 of which must be in a management position

    Essential Competencies

    • Presenting and Communicating Information: Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
    • Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
    • Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organisational values during every day interactions.
    • Analysing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system.
    • Planning and Organising: Adhere to and monitor clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
    • Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic methodical and orderly way. Consistently achieves projects goals.

    go to method of application »

    IT Service Delivery Manager

    Job description

    Key Duties and Responsibilities

    System uptime & Availability :

    • Ensure quality IT service availability of 99.99%.
    • Ensure all IT systems are fully redundant
    • Ensure Business continuity planning and management
    • In charge of monitoring, control and support service deliver ensuring strict adheance to established procedures
    • Issues, Incident & Problem management:
    • Respond to all unplanned and planned service interruptions
    • Leading and supporting the Incident Management team and Proactive communication to Management Team on issue progres and ressolution.
    • Ensure SLA of 100% on all Service Requests.
    • Efficiently and effectively work with the external and internal technical teams to ensure efficient resolution of all system issues and incidents.
    • Ensure that issues with existing functionality are analysed, reported to support and development team and managed to resolution through laid down processes and procedures
    • Develop controls to mitigate the risks when delivery of fix is not visible.
    • Communicate clearly escalation process and matrics to the stake holders
    • Work with PR & communications team to document guidelines for communicating with stakeholder and ensure the guidelines are followedCrisis Management team (CMT):
    • Crisis Management Team (CMT)
    • Constitute an all inclusive CMT responsible of managing crisis
    • Lead & chair the CMT
    • Develop and implement PnPs to guide the CMT
    • Work with PR & communications team to document he guidelines for communicating with stakeholder and enforce the guidelines.
    • Change Management
      • Work closely with development, production and projects and IT operations acceptance testing – ensure new systems & products meet set business performance and operational standards.
      • Supporting end to ends tests for all products , new/enhanced functionality in development stage prior to implementation and post launch implementation reviews to ensure set business and operational standards are met
      • Provide product support to Customer Care, Operations, Finance and other internal Sections on functionality issues.
      • Leading and supporting change management and proactive communication to management team till change is completed.
      • Actively participate in all go-to-market phase during product launch & changes to identify IT Operational risk to business.
      • Represent the team in technical/functional meetings with 3rd party and ensure the 3rd party integration to systems meets Equity group standards;
      • Define requirements for implementation to meet specific IT operations needs and liaise with the technical team to ensure correct implementation;
        Follow up the approval of any system changes in liaison with all stake holders and ensure communication to both executive and stakeholder
    • IT Operation process improvements
      • Be the IT ambassador working closely with the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments
      • Set customer satisfaction goals on customer experience and cosntantly improve the same based on feedback from customers.
      • Continuous review of processes and procedures to ensure they are adequate, functional and conform to ISO Standards and to current and new business rules.
      • Active support and contribution to the bank products roadmap, follow up on implementation of roadmap items & ensure timelines are met as per the plan;
      • Identify new opportunities for system improvements, documentation of the same and final delivery
      • Identify & implement local changes for process improvement, in liaison with internal stakeholders from technical and other departments.
      • Deploy innovative technology that increases customer/client delight
      • Impact assessment of process gaps and identify improvement measure
    • Demand Forecasting and planning
      • Analyse system capacity and performance trends and identify areas of improvement to minimize business risks
      • Give inputs in the forecast /budget reviews
      • Deliver agreed margin improvement targets and decipher a plan against meeting and monitoring the target outcome
      • Oversee platform issues to ensure input for capacity planning responses’ are within SLA
      • Weekly meeting with Contact Centre & Customer service team to review call trends to identify areas of improvement and act on feedback
      • Develop controls and monitor them to minimize the business risks.
      • Identify the call contributors and work around the same to reduce them.
      • Work closely with CM and branches to support their call reduction initiative
      • Champion continuous improvement of the platform together with IT/Tech and all other teams.
    • People Management
      • Lead and support in training & Knowledge transfer to IT EBSS team
      • Manage the performance of staff in the department by defining performance indicators, assign tasks, and define goals and objectives for the staff development;
      • Manage and grow talent within the department.

    Reporting

    • Provide weekly performance report for management
    • Delivery & reporting of all KPI’s immediate manager

    Essential Knowledge

    • Ability to execute the above skills with a passion for service improvement
    • Excellent understanding of customer Service and experience delivery in ICT services.
    • Experienced Service Management professional
    • ITIL Qualified and an expert knowledge of ITIL disciplines
    • Proven experience in leading a highly effective service delivery team
    • Previous support in a large diverse environment of incident management, escalation procedures and all matters relating to service delivery.

    Critical Competencies

    • Excellent interpersonal skills
    • Excellent and effective communications skills
    • Excellent systems troubleshooting skills
    • Excellent teamwork and organizational skills
    • Ability to demonstrate a high degree of flexibility including shift and out of woking hours
    • Excellent leadership and people management skills with willingness to mentor junior staff
    • Excellent customer facing/customer service skills
    • Able to work under pressure and meet deadlines
    • Able to manage and prioritise and tasks and time efficiently and demonstrate proactive approach to daily tasks.

    Education Qualifications

    • University degree in Information technology or equivalent from a recognized university
    • Relevant qualifications in customer experience/ service delivery
    • ITIL Qualifications
    • Minimum five years’ experience in a busy service delivery environment.
    • Proven ability to plan and implement service delivery processes
    • Highly effective and innovative in ways of improving customer experience

    go to method of application »

    Communication and Advertising Manager - Media Buying

    Job description

    Key Duties and Responsibilities

    • Leverage available media research to improve buying strategies
    • Identify and pursue unique media buying opportunities and added-value programs via media partnerships
    • Aggressively negotiate rates, while maintaining a fair and honest approach with media reps
    • Oversee day-to-day media buying process
    • Train assigned officers to support their professional development
    • Focal point in the execution of authorized media plans, purchase orders and media payments
    • Oversee building of annual media plans and make subsequent plan revisions for multiple brands, communication programs and new initiatives
    • Provide significant input into all media mix discussions, analyze results of media efforts and develop measures of success
    • Champion relationship with media vendors, contractual agreements and other relevant partnerships
    • Be responsible for presenting monthly media plans to General Manager–Communication
    • Agency management and supporting plan execution with appropriate back-up, research

    Desired Qualifications, Knowledge and Expeience

    • A degree in Communication or a business-related field
    • Professional training in Marketing or Public Relations
    • Over 4 years’ experience in media management and advertising

    Desired Competencies

    • Good negotiation skills
    • Excellent communication skills
    • Strong analytical ability
    • Able to work well with minimum supervision
    • Team player with excellent interpersonal skills
    • Computer proficiency

    Method of Application

    Use the link(s) below to apply on company website.

     

    Interested and qualified? Go to Britam on britam.taleo.net to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Britam Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail