Career Opportunities at Watervale Investements - 4 Positions

What you’ll make happen:

We are looking for an individual with an eye for talent. You will support organization-wide efforts in sourcing for and retaining the best talent. An ideal fit will also enjoy the challenges of a rapidly growing company.  You’ll take pride in helping a group of general workers in our factory work better together in the morning and training a group of new recruits on our values in the afternoon. You’ll be at ease both interviewing a prospective candidate and walking a new senior manager through their first hiring process.

The role in brief:

Managing the recruitment process end-to-end

• Identify great potential members of our team through a variety of strategies – LinkedIn searches, leveraging our existing networks and building new ones, direct outreach to prospective candidates
• Consider candidates for roles by evaluating their skills and culture fit in-depth, using detailed interviews, role plays and practical assessments
• Support hiring managers in reviewing responses and narrowing down the candidate pool toward the perfect fit
• Accurately track the progress of all applicants through our hiring pipeline, keeping everyone participating in the hiring process in the loop

Management and Training of our staff

• Ensure that all staff members receive effective mentorship to promote career growth
• Personally, lead training sessions for staff members
• Assess staff development and training needs and support the creation of training programs

Team and Culture

• Serve as a leader and role model to the team at large. Live the Watervale values.
• Lead diversity and inclusion work for the Company.

Career growth:

Watervale invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

As a dream candidate:

At Watervale Investments, we seek new team members who are first and foremost eager to learn and grow in their roles. We put less of an emphasis on formal qualifications and look carefully at candidates’ abilities, experience and character. Any candidate who feels they can undertake the responsibilities above to a high standard is welcome to apply. Candidates should demonstrate the following in their application materials:

• Candidates with at least 3 years’ experience of finding, hiring and managing talent will have an advantage.
• Believe in yourself. Our team is growing quickly as we work to build a leading home interior brand for Africa’s rising class. You should see yourself shaping the talent strategy of quickly growing company.
• Quality focus. Just getting the job done is not enough for you. You set high standards and share them with the team.
• Knowledge of Kenya employment laws
• Strong attention to details and ability to deliver on assigned tasks with independence and little supervision
• Strong professional references demonstrating professional accomplishment and trustworthiness
• Eagerness to join a young, quickly-growing organization and team

Benefits

Competitive salary for a junior management position, participation in a private pension scheme, opportunity for advancement and coaching by the company’s senior management.

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What you'll make happen

Moko’s goal is to change the way people experience their everyday home. We have an ambitious development pipeline that spans mattresses to sofas with the goal of making our customers’ dream of leading a modern lifestyle a reality. We’re looking to add a Brand Engagement Manager aka Get Things Done Manager.

As the Get Things Done Manager, you'll be responsible for running Moko's day-to-day brand operations. You'll be an excellent project manager who is able to joggle a variety of tasks under tight timelines. You'll put into use your knowledge of branding and marketing and you'll push the day-to-day activities to see Moko’s brand vision become a reality for our customers. Finally, you'll be excellent people manager, who can motivate and grow the team.

The job you dream of

• Under the direction of the Head of Brand and Product Development, lead the day-to-day implementation of the Moko work plan so that we can help our customers achieve the modern lifestyle they dream of
• Act as a liason to senior management and directors to keep them up to date about brand operations and projects implemented
• Coordinate and manage the weekly activities of the napstars, the marketing team that brings the Moko dream world to our customers
• Lead and coordinate the capacity planning and hiring strategy of the Napstar team and ensure their training in line with activities planned in the marketing calendar
• Create a high performance culture in the napstar team where KPIs are always met and decisions are taken based on data.
• Foster an environment where new ideas are brought up by team members
• In coordination with Head of Brand and Creative Director develop a training for the napstar team to ensure that the Moko story is told with a consistent voice and in an engaging way by our team
• Liaise with the Dreamliner delivery team so that to-the-door deliveries of mattresses happen on time. Coordinate with the operation team to manage an efficient use of resource and effective capacity planning
• Liaise with supermarkets, malls and other sites to ensure that we have all the approvals and permits necessary for a smooth set up and running of marketing activations
• Support the screening and recruitment of suppliers, contractors and other consultants necessary for the implementation of the work plan
• Manage the day-to-day coordination with suppliers, constructors (e.g. to build a sleeping station or showroom-in-a-container) and other consultants so that work is completed on time and with the level of quality expected
• Provide operational support to implement market research activities for the development of new marketing activities ideas and for the conception and design of the first Moko’s sofa collection!

Career growth

• Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team. Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

As a dream candidate:

• You have experience (preferably 3 years) in sales and/or marketing and are talented in hiring and managing people
• You have a passion for training people and growing your team
• You are a go getter and enjoy figuring out what it takes to get things done on time in the most efficient way
• You are an exceptional project manager and able to come up with and execute a detailed plan
• You preferably have a creative side and can propose how marketing activation can be optimized and new ideas introduced
• You have a strong understanding of what a brand is and can work to ensure that the day-to-day operations of our team make our brand vision and spirit a daily reality for our customers
• You thrive when you are able to take initiative, you are considered very self-managing and do best in an environment where you are given high-level goals and take initiative to achieve them
• You possess a strong analytical toolkit, and you frequently apply quantitative analysis to decision-making
• You pay extra attention to details in everything you do without losing sight of the big picture and the goals that we want to achieve
• You have the ability to convince people and negotiate partnership with suppliers and contractors

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The Napstar in action

Moko’s goal is to change the way people experience their everyday home. We have recently launch our line of mattresses and are soon launching our first sofa collection. We’re looking for a young individual who will introduce our customers to the Moko’s Dream world while supporting the market research

The ideal Napstar Officer is an analytical person who has a passion for engaging customers and tell the Moko story. They are self-motivated and keen to learn on the job. They enjoy taking on a variety of tasks from running marketing activation in a sleeping station to running market research surveys and they strive to achieve the best possible outcome.

The job you dream of

• Run Marketing Activities
• Plan and execute marketing activation activities in malls and other locations for Moko’s mattresses ensuring that KPIs set are met
• Train and manage Moko Brand Ambassadors to animate the marketing activation in line with the brand spirit
• Keep an up to date record of leads and customers generated by each marketing activation and ensure that Brand Ambassadors complete all their reports on time
• Propose new ideas about ways to engage our customer with our brand and suggest improvements about marketing activation activities
• Support digital marketing team to generate and gather content for marketing and social media campaigns
• Offer Customer Care for our Customers
• Follow up on leads to coordinate when orders can be placed and mattresses delivered
• Coordinate with the “Dreamliner” delivery team to arrange home deliveries to customers
• Ensure that payments are collected and logged in our system
• Assist customers in case of queries such as replacement of the product or assistance with product guarantee
• Support Market Research
• Conduct market research and customers’ insights collections (both online and offline) through surveys or 1:1 interviews
• Arrange for focus group discussions and 1:1 interviews as requested by the Brand Operation Manager and Head of Branding
• Summarize data collected from market research and offer recommendations
• Collect testimonials from customers and provide any insightful feedback to management to develop our products and our brand

As a dream candidate:

• A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities
• Previous marketing experience is a plus, but not a requirement
• Extremely strong interpersonal skills and success developing productive professional relationships
• An enthusiastic individual with outstanding problem solving skills to assist customers in their purchase and after sales journey
• Strong analytical skills and attention to detail—ability to analyze data and proactively identify and address issues with customer accounts
• An initiative taker who enjoys working independently once you receive clear directions from the manager
• Proficient with Microsoft Word and Excel
• Eager to join a young, quickly-growing organization and team

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What you'll do

We’re looking to for a self-driven and analytical leader to manage all customer-facing activities of our largest business unit, from sales to product development. You’ll be a strategically-oriented professional who can ensure your team’s day to day operations are in line with the company’s goals. You’ll have outstanding analytical ability and judgement, identifying trends and weighing evidence to make major tactical decisions. You’ll be an effective people manager, eager to grow your team and develop the individuals who comprise it.

The role in brief

• Develop and lead a high performing customer engagement team
• Invest in building, coaching and developing your team - hiring new members and growing responsibilities of existing team members
  Maintain a high-performance culture, designing a motivating compensation policy and rewarding outstanding accomplishment
• Oversee the company's customer portfolio while driving expansion
• Coordinate efficient prospecting and customer management functions
• Create an effective system to ensure that the team collects accounts receivable on time
• Work with management to design and implement ideas and strategies to launch new products and break into new segments
• Propose and lead the implementation of out-of-the-box marketing ideas to drive increased market penetration of existing products lines
• Directly manage the relationship with key accounts in the portfolio
• Implement and manage systems to effectively track activities and sales
• Find opportunities to develop and improve systems, delegate responsibilities to enable the team to handle more work with increasing complexity
• Coordinate activities with the operation and production teams ensuring smooth collaboration with the customer engagement team and improve processes based on customers’ and other teams’ feedback
• Inculcate a data-driven decision-making culture
• Effectively utilize customer relationship management (CRM) and sales tracking platforms to ensure that the customer engagement team operates efficiently and meets its targets
• Manage our product portfolio and ensure an efficient use of resources
• Regularly update product weekly consumption – keeping in mind previous stock out, seasonality and market trends - to ensure that an optimal level of inventory is held
• Liaise with supply chain team to ensure timely reordering
• Direct market research and offer data-driven recommendations about new products and/or designs
• Closely monitor market trends and competitive landscape to define pricing strategy for each product category

Career growth and compensation

You’ll join the leadership team of one of East Africa’s most successful start-ups, playing a key role in our growth toward a major enterprise. You’ll learn first-hand how a thriving venture is operated, with opportunity to grow your skills and responsibilities as your team and our company grow.

We believe this distinct experience is the most valuable benefit we offer new leaders who join our team. In addition to this, you’ll earn a competitive salary and benefits package benchmarked against lean mid-sized companies. You’ll also be awarded stock options, allowing you to participate in the value you create as a leader of our team.

Qualifications

• You are an out-of-the-box thinker and enjoy coming up with creative ideas.
• You are a strong leader, and you have at least 3 years’ experience managing individuals across different functional areas. You have a proven track record of motivating and developing your direct reports.
• You preferably have at least 2 years’ experience in leading a company’s business development strategy and a track record of achievement in growing a company’s portfolio.
• You have the ability to manage key customers’ relationships in another organization and are effective at building, maintaining and growing such relationships independently.
• You have an entrepreneurial streak and have drawn energy from working in a young company, start-up environment or other environment of rapid growth and change. You enjoy working on multiple diverse projects and tasks simultaneously.
• You thrive when you are able to take initiative, you are considered very self-managing and do best in an environment where you are given high-level goals and take initiative to achieve them.
• You are confident in your own ability to perform and inspire others to perform, and you are eager to take on responsibility for a key team within our company.
• You find the prospect of being rewarded according to your ability to grow a team extremely motivating.
  You have experience developing and implementing management systems within an organization, and value the structure and predictability they bring.
• You possess a strong analytical toolkit, and you frequently apply quantitative analysis to decision-making.
• You can troubleshoot complex problems and offer ideas about possible solutions.