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  • Job Openings at Kenya Airways - 18 Positions

  • Posted on: 16 May, 2018 Deadline: Not Specified
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    Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.

    Student Intern.Techinical/Engineering - 15 positions


    Job description

    Student Intern-Technical/Engineering Department

    The purpose of the Student Attachment Program is to provide an opportunity for university and college students to become familiar with the operations of Kenya Airways, and to acquire work experience at a professional level through on-the-job training during vacations before resuming your studies.

    During the internship, students shall be placed in one of the departments or units of the specified Kenya Airways department, and, to the extent possible, shall be given assignments relevant to their current studies. Before the end of the program, the interns must submit a brief report about their experience/ learning in Kenya Airways and provide ideas and suggestions that can help improve the Program in future years.


    To be eligible for the Program, you must be:

    • A citizen of Kenya
    • A student pursuing an undergraduate degree/College diploma in an accredited university/college, who will continue his/her graduate studies or graduate right after the period of the internship.
    • Have a minimum grade of B (plain) in KCSE or equivalent O'level certification

    Conditions of Internship

    • Kenya Airways does not provide medical insurance cover for Interns. Those selected for internship will be required to submit proof of medical insurance while at Kenya Airways.
    • Since the hiring for the Internship Program is done locally, Kenya Airways does not pay transportation costs whatsoever.
    • Because Internship Program is addressed to students who are pursuing their degree programs or diploma programs, participation in the program will not extend beyond three (3) months.
    • Candidates afforded internship in the past by Kenya Airways are not eligible to apply
    • Documentation that will be required should you be selected for internship are:
    • Letter from learning institution requesting for internship and confirming that this is part of the course requirement
    • Original and copy of KCSE/GCSE/O’level Certificate
    • Certificate of Good Conduct
    • Insurance cover

    Manager.Employee Engagement & Labor Relations



    Job description

    Research, develop, interpret and administer employee relations and welfare policies, processes and procedures to ensure promotion and maintenance of industrial harmony, fairness in the disciplinary processes and overall employee satisfaction.

    • Disciplinary Issues
      • Provide guidance where needed in all communication relating to discipline for all staff in order to ensure clarity of communication and the capturing of the right offence.
      • Prepare briefs on all disciplinary cases in the event of appeal against disciplinary action.
      • Provide advice on grievance and disciplinary procedures to ensure that emerging issues are resolved amicably and speedily to maintain industrial harmony.
      • Write disciplinary summary report for the Leadership Team in order to keep the business updated on the state of discipline in the company, handling of the disciplinary procedure and the speedy resolution of cases.
    • Employee, Industrial and Legal relations
      • Hold engagement sessions with staff to address any labour relations issues or work issues
      • Position is the link between management, union and staff and provides logistics for the same to ensure good industrial relations
      • Ensure timely preparation of briefs in cases involving both serving and ex staff so as to protect the company position.
      • Participate in Collective Bargaining Agreements negotiations to protect company interests and enhance good industrial relations.
      • Provide advice and support to line managers on implementation of Collective Bargaining Agreements, staff rules and labor laws to maintain industrial harmony.
      • Arrange for witnesses and court attendance in cases involving employees or ex-employees against the Company
    • Employee Welfare
      • Develop, plan and implement staff welfare programs and initiatives in accordance with the company policies for purposes of enhancing positive employee relations climate that will improve productivity.
      • Plan and ensure company sports day is implemented successfully subject to budget.
      • Responsible for sourcing and managing the canteen provider in accordance with the public health cleanliness and safety standards.
      • To prepare, monitor and control Employee welfare budgets to ensure effective cost control.
      • Source for cost effective employee insurances and ensure speedy claim settlement.
      • Ensure implementation of long service awards and retirees awards in accordance with the HR Policy.
    • Training
      • Training and refreshing managers and supervisors on the company disciplinary processes so as to ensure consistency and fairness in the said processes.
    • Labour laws Training
      • 8 years in employee relations, 4 of which should be in employee relations management

    Behavioral Competencies

    • Achievement Drive & Initiative - Level 2
    • Passion for Kenya Airways - Level 2
    • Industry and Market Knowledge - Level 2
    • Leading Courageously - Level 2
    • Living and Breathing Customer Service - Level 2
    • Leading Teams for Excellence - Level 2
    • Holding Others Accountable - Level 3
    • Humility - Level 2
    • Collaborating as a Team - Level 2
    • Coaching and Developing Others - Level 2

    HR Business Partner


    Job description

    This role will act as a consultant to the functional business unit leader as well as provide guidance and support to the allocated departments across all areas on human resources matters. In liaison with the Principal HRB Partner act as employee’s champion and change agent, assessing and anticipating HR-related needs and communicating them proactively with the HR department and Business Units.

    • Function as an internal consultant to management and function employees by helping them identify and resolve issues, encouraging excellent management practices, anticipating internal organization issues, proposing solutions, and understanding/representing the employee perspective.
    • In liaison with the Principal HR Business Partner, provide HR guidance and support to the allocated business units across a breadth of areas including talent management, employee development, performance management, change management and employee relations.
    • In liaison with the Principal HR Business Partner / Head of HR Business Partners facilitate talent reviews and succession planning discussions and work with the business units to ensure plans are actively put into practice.
    • Assist with labor relations initiatives, assuring compliance with the Collective Bargaining Agreement as well the company rules and regulations.
    • Using the approved manpower plan, recruit for the vacant positions.
    • Prepare Business function Human Resource forecasts in consultation with Principal HR Business Partner and Business Unit Heads in scoping and justification of proposed and existing roles in line with the business strategy by recommending optimal staff establishment.
    • Support the development of Talent management within the Business Unit by enabling the Business Unit to attract, retain and motivate talent.
    • Coordinating and facilitating the entire process of performance management, ensuring timely submission of reports and their analysis within the allocated business unit.
    • Champion and enforce labour laws as constituted within the country and the company’s policies.
    • Frequently support and advice on Human Resources challenges and issues facing the business units.
    • In liaison with business unit heads and Principal HR Business Partner, ensure that leave plans are in place and are adhered to.
    • Interpretation of the policies and procedures and assess compliance by all employees within the business unit. (Advise managers and employees on disciplinary issues and procedures).

    Knowledge, Skills, Experience

    • Bachelor’s Degree in Human Resource Management or relevant field.
    • Holder of a Post graduate diploma in HR.
    • Registered Member of Institute of Human Resource Management (HRM).
    • Must hold a valid HR practicing certificate
    • At least 5 years of HR generalist or relevant experience
    • Experience in general HR processes, such as behavioral interviewing, candidate evaluation, employee relations, compensation and knowledge of current labor laws
    • Must be able to communicate effectively through writing and oral presentations.
    • Must relate well to people and work in cooperation with others effectively to coordinate activities and accomplish goals
    • Ability to work both independently and as a team member; must interact with all levels of employees and management
    • Must be able to prioritize and complete a high volume of work, manage multiple projects/ assignments and coordinate requests to successful completion

    Behavioral Competencies (As per KQ's defined competency levels)

    • Achievement Drive & Initiative - Level 2
    • Passion for Kenya Airways - Level 2
    • Industry and Market Knowledge - Level 2
    • Leading Courageously - Level 2
    • Living and Breathing Customer Service - Level 2
    • Leading Teams for Excellence - Level 2
    • Holding Others Accountable - Level 3
    • Humility - Level 2
    • Collaborating as a Team - Level 2
    • Coaching and Developing Others - Level 2

    Performance Analyst.E-Sales


    Job description

    Job Purpose Statement

    Web Analytics Specialists is responsible for analyzing and publishing online data, such as search terms, conversation paths, and clickstreams, then making recommendations. Web analytics specialist should offer a solid understanding of user behaviour based on their analysis, and recommend new strategies based on information gained. In addition Web Analytics Specialist will work directly with e-sales force with (post-sale) activities focused on creating analytic funnel structures and attribution strategies.


    • Lead all web analytics tracking initiatives; mainly using Google Analytics: Generate tracking code (standard/custom), troubleshoot existing implementation, and use Google Tag Manager to implement for products and services
    • Guide business thru complex technical implementation such as: code, pixels, analytics setup and other technical components to ensure all sales campaigns are set up in accordance with campaign goals
    • Analyze visitor level data to understand user behaviour across devices (mobile, tablet, and desktop) and marketing channels (Earned, Paid Search, Display, Direct, Social, and Referrals).
    • Report on the state of the various E-commerce channels and channels that drive demand, including catalog and direct mail (i.e. trends and performance compared to previous year and plan).
    • Analyze variance in KPI’s versus plan and conduct cost-benefit analysis of new initiatives being evaluated for potential implementation. Monitor and report on results for E-commerce tests.
    • Lead analysis of the cross-channel sales experience and partner cross-functionally to identify new opportunities for improved customer experience and increased efficiencies.
    • Assist in analyzing cross-channel campaigns and identify allocation opportunities based on performance.
    • Proactively research and conduct ad-hoc analysis utilizing multiple data sources and tools
    • Publish monthly presentations of KPIs, business trends and campaign performance.
    • Deliver reports—both written and in presentation form—of key findings. Interface with multiple levels of stakeholders.
    • Purchase flow - Extract goal funnels report to discover which web pages on the website has high exit rates and report this to QA analyst for corrective measure
    • Find new insights and trends that will help us improve demand generation, customer acquisition and growth.
    • Make sense of the web data and drive insights to impact the bottom line.
    • Inquisitive and analytical and use data to come up with the story the data is telling and implement appropriate action
    • Understand and analyze various data pieces such as competitive, qualitative, web analytics, social media, financial etc and drive business changes. Web Analyst should also be able to run A/B and Multivariate tests to improve website performance
    • Work alongside development and platform team to advise on all aspects of data related to site performance and results.
    • Build your own models that explain what will happen if a certain KPI or other data point (e.g., acquisition, mix, or conversion) changes.
    • Build your own models that explain what will happen if a new solution, program or strategy is adopted, including analysis of cost-benefit, and ROI.
    • Drives focused decisions within specific areas and are a key contributor to decisions beyond specific scope of role.
    • Audit and/or troubleshoot existing analytics implementations to ensure data quality
    • Review important and high traffic landing pages (i.e., the first pages visitors open up when they come to your website)
    • Review different web pages bounce rate metric and improve quality of the page with high bounce rate

    Job Details

    • Bachelor degree in business related field
    • 3+ years of experience in advanced web analytics methodologies
    • Excellent knowledge of MS Office Products; advanced skills in MS Excel including pivot tables that provide insight
    • Expert level in Google Tag Manager.
    • Experience in attribution models a plus.
    • Use of BI tools
    • Excellent knowledge of MS Office Products; advanced skills in MS Excel including pivot tables that provide insight
    • Strong background in quantitative thinking and statistical data analysis
    • Expert in Google Analytics, Omniture, and other Analytic platforms.

    Method of Application

    Use the link(s) / email(s) below to apply on company website.

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