Job Opportunities at Virtual HR - 2 Positions

Our client is in the hospitality business with four (4) hotel units operating across the country ranging from a 3-star budget business hotel to a 5-star luxury camp.

They are seeking to recruit a highly motivated and self-driven professional to fill in the following position in their Nairobi office.

The position will be responsible for ensuring effective front office operations in line with the company standards

Principle Accountabilities

• To ensure knowledge of special promotions offered by the hotel and to passing this information on to the guest whenever the possibility arises.
• Promoting the other departments within the hotel at every given opportunity in order to maximize hotel sales.
• Ensuring that all reservations have the correct deposit taken.
• Ensuring that all confirmations are sent out by the end of the shift.
• Being aware of the hotel availability and that every opportunity to maximise room sales is taken.
• Offering assistance to other departments, including Bar, Restaurant, Spa and Housekeeping as necessary
• Anticipating to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
• Ensuring that all charges are correctly posted to the guests’ bills following the standard procedures.
• To deal with cash, cheque and credit transactions and to ensure that any discrepancies are reported immediately.
• To ensure that all messages received for guests are passed on accurately and as quickly as possible.
• Carrying out all Reception duties following procedures as outlined in the S.O.P. Manual.
• Ensuring the security of guests’ property, and lost property following security procedures.

Key Skills and Qualifications

• Diploma or a Certificate in Hotel and Institutional Housekeeping and Laundry
• 3 years’ experience in a similar role
• MS Office Computer Skills
• Work planning and organization skills
• Excellent customer service skills
• Attention to detail
• Excellent communication and interpersonal skills

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Our client is an International firm in the Automotive Industry.

They are seeking to recruit a highly talented professional to fill in the following position in their Nairobi Office:

Reporting to the Branch Manager, Sales Manager will be responsible for the coordination of Sales with the objective of maximizing sales to existing and potential customers.

Principal Accountabilities:

• Formulating and implementing sales strategies to drive the realization of the sales targets
• Preparing and submitting sales budgets
• Initiating and nurturing relationships with customers and other key stakeholders
• Coordinating performance management for the department to ensure high performance and retention of staff
• Monitoring the utilization of demo cars assigned to the branch to ensure full compliance with the company’s guidelines
• Prospecting for new business to ensure the achievement of sales targets
• Approving customer vehicle orders in the system to ensure timely processing of a sale
• Checking and approving proposals for promotions and promotional items to ensure value for money, cost and quality
• Following up on debtors and report to the management to ensure appropriate strategies are employed to recover monies owed to the company

Key Skills and Qualifications:

• Bachelor’s Degree in Business, Engineering or other relevant field
• Diploma in Sales and Marketing will be an added advantage
• A minimum of 6 years’ relevant working experience, with 2 years’ experience in   management
• Proficient in Microsoft Office applications/computer literacy
• Product knowledge i.e. vehicle specifications, basic mechanical knowledge
• Excellent report writing, presentation, communication and problem-solving skills