Job Opportunities at 4G Capital

The internship lasts one month and upon successful completion, the interns will be employed as Loan Officers and Collections Officers.

Responsibilities

• Work in pairs with Loan Officers and Collections Officers
• Support and maintain an excellent work environment to achieve demanding targets
• Deliver first rate customer service
• Build excellent relationships with customer-partners and opinion leaders in catchment area
• Assist in accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities
• Assist in marketing activities
• Assist in lead generation
• Carry out customer education and maintain relationships
• Assist in renegotiating payment schedules

Requirements

• A good level of general education- Diploma or degree
• Computer literacy
• Education background in sales/Marketing or Business Administration
• Experience in a related field will be an added advantage
• Experience in a financial institution and dealing with customers at the bottom of the pyramid will also be an added advantage

Key Competencies

Customer Handling

• Sales and Business Development
• Enforcement of contract and repayment obligations

Administrative Support

• General support to all tasks
• Communications
• Small branch operations
• Information collection

Personal Attributes

• Integrity and ability to work in a team
• High motivation
• Self starter-functional problem solver
• Process discipline- Ability to follow SOPs

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Responsibilities

• Ensure all work queues are acted upon.
• Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears
• Ensure allocated accounts are monitored on a daily basis and appropriate actions taken to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
• Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with 4G policies.
• Achieve the monthly collection targets.
• Identify and escalate deceased or disabled customers to collections management for review or collection termination.
• Perform field visits and submit reports/action plans to recover debt.
• Work closely with the units on their bad debt portfolio

Other duties include:

• Conduct field visit assessment before visiting the market areas.
• Manage relationships with local authorities and Security Officers
• Plan and organize field collection drives across all branches.
• Flag BFCs to be forwarded to the EDC for action

Requirements

• 2 years’ work experience in debt collection
• Experience in a microfinance, bank or any financial institution
• A good level of general education- Diploma or degree
• Computer literacy
• Education background in sales/Marketing

Key Competencies

Customer Handling

• Sales and Business Development
• Enforcement of contract and repayment obligations

Administrative Support

• General support to all tasks

Communications

• Small Branch Operations
• Information Collection

Personal Attributes

• Integrity and ability to work in consumer finance
• High Motivation
• Self starter-functional problem solver
• Process discipline- Ability to follow SOPs