Job Openings at Equity Bank Limited - 2 Positions

Job description

Reporting to the Head of Card Operations, the ideal candidate will be responsible for managing the portfolio for Commercial and Premium cards product suite. He/she will be required to implement strategies to ensure portfolio growth, including driving product uptake, product usage and encourage spending habits.

Key Responsibilities

• Implementing segmentation strategy for Commercial and premium card products.
• In liaison with corporate banking, SME and credit teams, conducting analysis of existing customer needs & gaps and identifying potential new product opportunities.
• Analysing existing and new product propositions and advise management on strategic courses of action.
• Managing and tracking life cycle product performance of Commercial and premium products.
• Designing and executing marketing and activation campaigns with help of management and other team members to achieve uptake, card spend and usage targets.
• Leveraging on partnership with internal and external parties to drive portfolio growth.
• Working with Head office and branch teams to ensure smooth delivery of business objectives and customer experience.
• Building successful relationships throughout the bank and across all functions.

Desired Qualifications

• Bachelor’s Degree in a business-related field.
• Any additional professional qualification is an added advantage.
• At least 5 years’ experience with commercial and premium products in both operations and sales or marketing.
• Certification and/or Training from major Card Schemes (Visa, MasterCard & AMEX) is an added advantage.

Critical Competencies

• Quick learner with strong management and coordination skills
• Adaptive, flexible and accustom to changes
• Responsive to ongoing challenges and ability to demonstrate enthusiasm and strong desire to keep learning.
• Knowledge of emerging market trends on card business, payments industry and related channels.
• Product management and portfolio analytics skills.

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Job description

Reporting to the Head of Card Operations, the ideal candidate will be oversee execution of operational aspects of card products. He/she shall be in charge of the teams handling card operations functions - data processing, disputes & chargebacks, Card & Pin production, Operational aspects of Loyalty program and card holder insurance program.

Key Responsibilities

• Managing the Card operations teams and monitor adherence to processes and procedures.
• Maintaining performance standards related to branch, contact centre and direct cardholder inquiries or requests.
• Working with various teams to resolve cardholder issues and measure performance according to established policies, procedures, government and card schemes guidelines and regulations.
• Maintaining an adequate level of knowledge in banking matters, compliance, Card scheme mandatory updates, policies and procedures, management techniques and personal skills.
• Providing operational and administrative support for all card products and loyalty programs by implementing card program/product changes including statement messages, SMS & email messages, product parameter
• changes, and monitoring and tracking stock of cards.
• Overseeing production life-cycle, including maintaining contact with branches and external service providers.
• Providing feedback, and guidance concerning product servicing and operations.
• Collaborating with product management teams and other stakeholders in driving product efficiency and profitability.

Desired Qualifications and Competencies

• At least 7 years strong banking and operations background.
• Bachelor’s Degree in Business related field or any relevant filed. Master’s Degree is desired.
• Familiar with general accounting principles and possess the ability to interpret financial documents, and track expenses and income in a detailed manner.
• Must possess strong interpersonal skills, good phone and e-mail etiquette, a professional presentation, and a high degree of personal initiative.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to communicate effectively in both written and oral form.
• Excellent organizational and time management skills, with ability to multi-task.
• Responsive and strong decision-making abilities.
• Knowledge of card business and training on card scheme operational regulations and guidelines.