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InterContinental Hotels Group PLC informally InterContinental Hotels or IHG is a British multinational hotels company headquartered in Denham, UK. IHG has over 742,000 rooms and 5,028 hotels across nearly 100 countries.
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Job Details
At the moment we're looking for Sous Chef - Indian Restaurant to join our energetic, enthusiastic and passionate team at InterContinental Nairobi.
- The Indian sous chef is responsible for all aspects of the Indian kitchen such as menu plans,
- Operations, recipes, financial responsibility, portion and inventory control, food quality, and employee Supervision.
- The Indian sous chef provides leadership training and hands-on management of the kitchen Staff.
- The Sous Chef - Indian Restaurant is in charge of executing food concepts and standards in the main kitchen, drives menu design plus Kitchen creativity and is responsible for growing/ developing the Bhandini Restaurant product and profitability of the food Service program.
The Sous Chef - Indian Restaurant provides a consistent product and experience achieving revenue
targets and managing costs as well as ensures all Colleagues under his/her direct supervision are focused and demonstrating a Guest Centric attitude and culture.
What we need from you
- A Colleague who promotes the IHG Culture around the Winning Ways of Do the Right Thing, Show We Care, Aim Higher, Celebrate Difference and Work Better Together.
- A Culinary School Graduate, Apprentice Program Graduate or extensive cooking and production experience.
- Commitment to quality service, and food and beverage knowledge.
- Awareness of local, state and federal health and sanitation laws.
- A minimum of 5 years working in a similar role in a food preparation position.
- Professional communication skills, oral and written.
What we offer
In return we will offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you Room to be yourself.
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Job Description
At the moment we're looking for a Sous Chef Banquet Operations to join our energetic, enthusiastic and passionate team at InterContinental Nairobi.
Your day to day
- Demonstrate service attributes in accordance with industry expectations and company standards in the leadership position of a Sous Chef.
- Maintain a high level of product and service knowledge about all InterContinental Hotels Group hotels in our region and all F&B Banquet activities.
- Assists Executive chef/ Executive Sous chef in developing popular menus offering guests value for money in accordance with IHG guidelines
- Handle all guest and internal customer complain and inquiries in a courteous and efficient manner, following through to make sure the problems are resolved satisfactorily and recorded.
- Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- Oversees the quality and variety of food served in the Banquet outlets ensuring that they have up to date operational procedures.
- Ensure all security incidents, accidents and near misses are always logged in timely manner and brought to the attention of the Food and Beverage Manager/ Executive chef/ Executive Sous chef as per Fire Life & Safety (FLS) procedures.
- Monitors all operations(scheduling), especially during peak business periods, working through the respective Head of kitchen sections (CDP’S) to make adjustments where necessary
- Ensures that all recipes, food preparations, and presentations meet intercontinental Nairobi specifications and commitment to quality.
- Assists in proactively managing kitchen costs based on key performance indicators, working through the respective Heads of Department (Executive chef/ Executive Sous chef, cost control, banquets and events) as appropriate
- Assists the Executive chef/ Sous chef in setting Food Production goals and developing strategies, procedures and policies to achieve the same.
- Assist the Executive chef/ Executive Sous chef in the maintaining of food costs through control in wastage, purchasing and storing
- Responsible for creating enticing menus for review and approval by Executive chef/ Executive Sous chef Prepare daily production sheet for every banquet function, menu costings among others.
What we need from you
- A Colleague who promotes the IHG Culture around the Winning Ways of Do the Right Thing, Show We Care, Aim Higher, Celebrate Difference and Work Better Together.
- Minimum 3 years experience as a Sous chef or an equivalent combination of education and experience
- Diploma in Culinary arts or related field.
- Problem solving, reasoning, motivating, organizational and training abilities.
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
What we offer
- In return we will offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you Room to be yourself.
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Job Description
Your day to day
Under the general guidance and supervision of the Front Office Manager or his/her designate within the limits of established InterContinental Hotel Group (IHG) policies, procedures, provides friendly and courteous service in the Health Club to customers in accordance with departmental standards and procedures whilst taking a lead role in service delivery.
- Come up with revenue generation strategies in partnership with other outlets and Hotel programs
- Identify and customize packages for target clients in order to up sell Health Centre usage and Massage sessions.
- Review pricing against market trends and demand and update accordingly in liaison with Finance and Management.
- Prepare and check monthly budgets and generating income channels
- Responsible for driving revenues from gym membership at the correct rates
- Ensure timely renewal notices/Invoices are issued to members in liaison with Finance
- Ensures that all payments for services rendered at the Health Centre are receipted and accounted for.
- Actively participate in training and development programs and maximize opportunities for self and team development.
- Monitor and maintain team discipline in accordance to Company regulations
- Prepare training and development plans.
- Performs Fitness centre departmental induction, performance evaluation and coaching
- Be completely conversant with and adhere to the hotel’s health and safety policy and procedures.
- Inspects the Fitness Centre and swimming pool.
- Lead team to achieve total fitness experience for all members
- Handle and take appropriate action to track and resolve guest complaints or any incidents.
- Check customer satisfaction by monitoring Guest Heartbeat scores and internal feedback.
- Be able to promote the hotel (and InterContinental Hotels Group generally) products and services.
- Maintain a high level of product and service knowledge about all InterContinental Hotels Group hotels in your region.
- Conduct personal training and group sessions with clients, adhering to incentive agreement guidelines for fitness service limits.
- Ensure that all fitness team members maintain knowledge of current pricing and promotions among others.
What we need from you
- A Colleague who promotes the IHG Culture around the Winning Ways of Do the Right Thing, Show We Care, Aim Higher, Celebrate Difference and Work Better Together.
- At least a Diploma in Sport Science/Physiology/Leisure & Recreation Management fitness
- At least 5 years experience in a similar role in a 4 or 5 star Hotel.
- Must have a valid First aid and Lifeguard certification.
- Good Interpersonal skills.
What we offer
In return we will offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you Room to be yourself.
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Job Description
You'll be an integral member of the hotel's management team, providing expertise and direction for all aspects of the Food & Beverage hygiene.
Reporting directly to the Resident Manager, you will be expected to audit workplaces to ensure that workers and the public are protected from dangerous or unsafe conditions. Inspect work spaces and machinery to verify that it is safe, and study the effects that businesses have on the surrounding environment.
Some other key responsibilities are, but not limited to
- Implementation of ISO certification, be fully familiar with local Food Hygiene and ISO guidelines
- Maintains records of Food Safety and Hygiene related forms, checks and Audits.
- Conduct hygiene audit of all kitchen associates and provide feedback.
- Conduct regular spot checks on food items received for temperature abuse.
- Inspect food holding and transport equipment.
- Checking that all food items for storage are covered, dated, labeled.
- Conducts daily kitchen inspections on the personal, environmental and food hygiene conditions and provides a corrective action plan and keeps records on the findings.
- Checks daily cleaning status in kitchens with respective kitchen managers and stewarding. Ensures the temperature of refrigerators and freezers are up to the standard. Coordinate microbial food tests with kitchens and laboratory in case of new products/suppliers and suspected food borne illness complaints.
- Conduct vendor inspection with the Purchasing team and Executive Chef.
- Liaises with Pest Control Company and House Keeping for any pest issues in the operations, and reviews the pest control performance.
- Maintain and make improvements to hygiene standards.
- Maintains documentation on all hygiene and food safety standards throughout the operation.
- Works closely with the Learning & Development Manager to conducts Food Handlers Training sessions to all food handlers.
- Regular review of food safety standards of all food handlers within the hotel premises among others.
What we need from you
- A person who will be diligent and adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
- Ideally, you'll have 4 years related experience, including supervisory experience, or an equivalent combination of education and experience.
- Bachelor's degree in Food Hygiene/Public Health/Occupational Health or any related field. Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
What we offer
In return we will offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you Room to be yourself.
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Your day to day
In this position under the general guidelines and supervision of the Chief Engineer and within the established InterContinental Hotels Group and local hotel policies and procedures will be responsible for maintaining all aspects of A/C and Refrigeration and regularity within the hotel premises.
Ensure the smooth conduct of the shift through customer focused service delivery and effective staff supervision.
Duties and Responsibilities
- FINANCIAL RETURNS
- Participates in energy conservations through proper control of operation schedule.
- Carry out proper scheduled preventive maintenance to reduce the breakdowns and maintenance costs.
- PEOPLE
- Work very closely with the superiors and subordinates
- Maintains clean work area and follows the safe work environment always
- GUEST EXPERIENCE
- Attends the guest complaints in timely manner without hindering the guest satisfaction
- RESPONSIBLE BUSINESS
- Do a daily walk around the a/c machinery to ensure good working condition and prevent losses
- Complies with hotel FLS and other standard policies and procedures.
- ACCOUNTABILITY
- Will be responsible for the proper maintenance of A/C & Refrigeration Equipments and to ensure to keep the equipments are in good working condition.
What we need from you
A Colleague who promotes the IHG Culture around the Winning Ways of Do the Right Thing, Show We Care, Aim Higher, Celebrate Difference and Work Better Together.
Knowledge of;
- Methods and techniques of repairing & maintaining Air conditioning & refrigeration equipment & related facilities.
- Recommended and approved refrigerants used in hotel industry equipments.
- HCCP Food Quality management system requirements.
- Safety requirements for work at height, work on energized & pressurized systems.
- Copper pipe & fittings & joining techniques.
- Gauge water meter reading/ Gauge pressure and temperature readings.
- Technical diploma certificate holder with bias on mechanical Engineering _ Air conditioning & refrigeration option and more than three years experience in hospitality industry.
- Or technical artisan certificate with more than 5 years experience on Ac & R maintenance & installation in hospitality industry.
- Basic electrical wiring training and national trade test on electrical wiring is an added advantage for this role.
- Experience on Chillers service & maintenance required.
What we offer
In return we will offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we’ll give you Room to be yourself.
go to method of application »
Description
Your day to day
- Under the general direction of the Front Desk Supervisor or his / her designate and within the limits of established InterContinental Hotels Group brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the check in / out, rooming of all guests, foreign exchange and assisting them with inquiries.
- Maintain knowledge of and observes the hotel credit policies and procedures
- Register all arrivals according to established credit policy and procedures.
- Contribute to the hotel revenue generation through the Loyalty program enrollments and Up selling program by meeting set targets
- Perform check in, check out and room change procedures and ensures all data is entered completely into the hotel systems in accordance with the reservation.
- Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times among others.
- Greet all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
- Be able to promote the hotel (and InterContinental Hotels Group generally) products and services.
- Maintain a high level of product and service knowledge about all InterContinental Hotels Group hotels in our region and all F&B activities.
- Desire and ability to improve your knowledge and abilities through on-going training and attends all trainings as assigned.
- Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
What we need from you
- A Colleague who promotes the IHG Culture around the Winning Ways of Do the Right Thing, Show We Care, Aim Higher, Celebrate Difference and Work Better Together.
- Certificate in Front Office Operations. Diploma in Hotel Management or an equivalent Hospitality course is a plus.
- Two years work experience as a Front Office Agent in a 5 star hotel
- Experience with Opera and Micros is mandatory
- Excellent Communication skills with proficiency in a second international language other than English.
What we offer
In return we will offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you Room to be yourself.
Method of Application
Use the link(s) below to apply on company website.
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